We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Lion Air

1,135 Reviews
Headquarters: 7 Gajah Mada, Jakarta 10130 Indonesia +62-80-4177-8899 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

1,135 Reviews from our TripAdvisor Community

Write a Review

1,135 reviews from our community

Filter reviews by popular destinations:
All reviews Jakarta Denpasar Bangkok Surabaya Yogyakarta Lombok Medan Chiang Mai Singapore Bandung Semarang Balikpapan Makassar Palembang
Traveller rating
  • (383)
  • (0)
  • (3)
  • (0)
  • (186)
  • (128)
  • (69)
  • (2)
  • (1)
  • More
  • More
Showing 386: English reviews
Level 2 Contributor
5 reviews
Reviewed 6 days ago
via mobile

We couldn't land in Labuan Bajo due to bad weather conditions, that's why we flew to Kupang. There they told us about a new flight in the next morning and the nightmare began: horrible organization (even the transfer to the accomodation was to complicated for the staff), three flights were promised the next day (raising at 4 o'clock) but we...

Southeast Asia Economy Denpasar - Labuan Bajo

Thank Catherina12345
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed 1 week ago via mobile

Never again. Their only explanation after asking twice was "due to operational problems". I dont mind paying a bit more. All domestic flights ive taken on the trip were fine but the last one that i had to connect with my international one. I almost missed it cuz of their incompetence.

Domestic Economy Yogyakarta - Jakarta
Thank teok u
Malaga, Spain
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 1 week ago

In general, aircraft and service were ok, but once at the boarding gate, we were informed that the flight was delayed for 90 minutes and they didn't give any other information. Flight disappeared from flight info screens, so we had to ask for the gate and boarding time every 5-10 min. Finally delay was 2 hours.

Domestic Economy Jakarta - Manado
Thank David G
Level 5 Contributor
54 reviews
9 helpful votes
Reviewed 2 weeks ago via mobile

Too many delays. When we checked in, we were already told the flight was delayed. That was not the first time. I only use Lion when there is no alternative. Sometimes they fly on time, so you do need to check-in on time. Staff is sometimes OK, but too often they appear not well trained. Lion is cheap, that is...

Domestic Economy Balikpapan - Pontianak

Thank Jcaoud
Level 4 Contributor
45 reviews
17 helpful votes
Reviewed 2 weeks ago

The cabin crew delivered a good, friendly service. Both flights I took were delayed at least an hour which was bit inconvenient- this might have caused by technical issue or the chain reaction of another traffics at the airports Overall it was alright

Southeast Asia Economy Denpasar - Semarang
Thank beaulife
1 review
Reviewed 2 weeks ago via mobile

low cost airlines! yeah SO, SUPER POOR SERVICE, DELAY ALL THE TIME WITHOUT ANY INFORMATION, STAFF WERE HIDING FROM CUST. have you ever considered to change your airlines name? just a suggestion maybe turtle airlines?

Southeast Asia Economy Denpasar - Surabaya
Thank bien v
1 review
Reviewed 2 weeks ago

I attempted booking a flight for the next day while I was in Indonesia, through Lion Air. After allowing me to book the flight, I was informed they did not take credit cards (or foreign bank cards) if the flight was within 48 hours of booking, and I would have to do an ATM transfer. I googled what that was,...

Domestic Economy Jakarta - Lombok

Thank Sarah B
Level 3 Contributor
24 reviews
3 helpful votes
Reviewed 2 weeks ago

I tried to dont believe on the MULTIPLE comments I received from locals about this Airline and trusted in the fact that there are the "biggest private airline in Indonesia". Well... The comments were right and the three flights I booked with them ALL were delayed over 2 hours each. I had to even book two different flights the same...

Southeast Asia Economy Denpasar - Jakarta

Thank Marco4902000
Level 3 Contributor
14 reviews
2 helpful votes
Reviewed 2 weeks ago via mobile

Jt0595 This is a night flight and almost one hour delay, not friendly attendance, everything was terrible. Better use Sriwijaya or Citilink. The delay reason was due to waiting for a transit passenger in Batam, - seriously??

Domestic Economy Surabaya - Jakarta
Thank Jack_x_Reacher
1 review
Reviewed 3 weeks ago via mobile

Today flight SL824 from Don Muang to Trang delay from 09:30 to 11.00 but nobody inform or any annountment. I know normally it can delay but you should inform the guest who sitting and waiting without any information. We waiting to hear the staff call to go to the plan until 09.20 no any informaion. I know the flight delay...

Domestic Economy Bangkok - Trang Province

Thank Ammy A
See travel tips for airlines
“Fly on ANY other Airline but this one.”
Marco4902000, 1 Nov 2017 | Read review
“Don't assume that the plane won't be full even though it looks like there are a lot of seats not taken when you look on-line.”
elainemH5404PA, 25 Oct 2017 | Read review
“Be prepared for time delays smile and relax”
damiandonohue, 25 Oct 2017 | Read review
“try to book this plane not on holiday season”
744amienh, 11 Oct 2017 | Read review
“Cheap Airlines. Budget for domestic flight of far east”
477imrant, 11 Oct 2017 | Read review
Show next 5 travel tips 5 of 10
About Lion Air
Jakarta-based Lion Air (JT) flies to about 40 destinations within Indonesia, as well as other points within Asia and the Middle East. The airline has hubs located at Jakarta's Soekarno–Hatta International Airport (CGK), Surabaya's Juanda International Airport (SUB), Batam's Hang Nadim International Airport (BTH) and Makassar's Sultan Hasanuddin Airport (UPG). Lion Air primarily flies planes configured with just an Economy Class cabin, although it also has some two-cabin (Business Class and Economy Class) planes. The airline also operates some subsidiaries, including Batik Air, Thai Lion Air, Malindo Air, Wings Air and Lion Bizjet.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.

216 photos of this airline

Traveller photos: See what travellers like you saw

All Traveller Photos (216)
Airport (47)
Cabin (17)
Seat (3)
View from window (5)
View from Window (26)
Food and Drink (1)
Onboard Feature (10)
Our fleet (5)
Seat (15)
Cabin (1)
Airline Lounge (4)
Food and Drink (3)
Other (79)