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Lion Air


3 of 5 bubbles
805 Reviews
Headquarters: 7 Gajah Mada, Jakarta 10130 Indonesia +62-80-4177-8899 Website
Rating summary
  • 3 of 5 bubbles
    Legroom
    3 of 5 bubbles
    Seat Comfort
  • 3 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    Cleanliness
    3 of 5 bubbles
    Check-in and Boarding
  • 2.5 of 5 bubbles
    Food and Beverage
    2 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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805 Reviews from our TripAdvisor Community

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805 reviews from our community

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Showing 249: English reviews
Sydney, Australia
Level Contributor
65 reviews
11 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Our Nam air flight was cancelled by the time we arrived at the airport at 5am and after much ado we were directed to the Lion Air customer service office. It took over an hour and we the airport suffered a tropical deluge yet the Lion Air staff politely and diligently worked through all 30 passengers and got us all...

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Asia Economy Yogyakarta - Denpasar

Helpful?
Thank Kenneth L
Canggu, Indonesia
Level Contributor
426 reviews
160 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW

Bought online cheap .. cant complain about the price. About 120 bux return .. and thats a substantial return flight. Arrived at airport for take-off at 1250. Checked in - all smooth. Asked for aisle seat and middle next to it, near front. Yes sir ! Didnt check the seat number until we boarded. Boarded the plane (late by about...

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Southeast Asia Business Class Denpasar - Manado

Helpful?
Thank ricky_indo
Jakarta, Indonesia
2 reviews
1 helpful vote
3 of 5 bubbles Reviewed 2 weeks ago

I have been travelling with Lion Air since the beginning and most of my previous flight was terrible but i do not have any other choices. But, i think for the past 6 months now, from Denpasar to Jakarta and return are always good, surprisingly. On time or at least only 15 minutes delayed and on evening flight to Denpasar...

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Southeast Asia Economy Denpasar - Jakarta

Helpful?
Thank Aditya U
Canggu, Indonesia
Level Contributor
426 reviews
160 helpful votes
3 of 5 bubbles Reviewed 3 weeks ago

Efficent check-in, boarded on time, but then sat on the plane waiting for a connecting flights passengers (I assume Lion also) to board. Left about 40 mins late. On board was good, with an aisle seat (requested and got at check-in). usual snacks available for a cheap price. Landed c. 30 mins late which was a bit of a pan...

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Asia Economy Surabaya - Denpasar

Helpful?
Thank ricky_indo
Canggu, Indonesia
Level Contributor
426 reviews
160 helpful votes
3 of 5 bubbles Reviewed 3 weeks ago

Evening flight. Fast check-in 1 hour before flight. There was no queue even though the flight was quite full. Asked for emergency exit seat - got it. On baord was ver comfortable wit the emerg exit seat. Landed about 30 minutes late - but with time to catch onward connection.

Domestic Economy Banjarmasin - Surabaya
Helpful?
Thank ricky_indo
Canggu, Indonesia
Level Contributor
426 reviews
160 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago

Efficient check-in, asked for an aisle seat and got one. Boarded on time, in flight was comfortable. Cheap snacks available. Landed on time. No complaints - on time, comfortable flight, at a cheap price.

Domestic Economy Surabaya - Banjarmasin
Helpful?
Thank ricky_indo
Canggu, Indonesia
Level Contributor
426 reviews
160 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago

Caught the 830 from denpasar to Surabaya. Check-in queue was very long and I didnt give myslef a whole lot of time. But took 15 minutes to check in - quite efficient. Took off on time. Unfortunately had the rear window seat - so comfort factor was poor, with legs squeezed and seat unable to reline. Had snacks available at...

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Southeast Asia Economy Denpasar - Surabaya

Helpful?
Thank ricky_indo
Moyo Island, Indonesia
Level Contributor
9 reviews
3 of 5 bubbles Reviewed 4 weeks ago

Lion Air and Sister Compagny Wings air do have delays, do i use then as its a cheap and good way to travel from Jakarta to Sumbawa Besar. with 1 stop in Mataram (Lombok) In Indonesia things are not always so organized on airports. but ones you have reaches your destinations is quickly forgotten.

Domestic Economy Jakarta - Sumbawa Besar
Helpful?
Thank Scubadivemoyo
Jakarta Utara
Level Contributor
78 reviews
6 helpful votes
4 of 5 bubbles Reviewed 4 weeks ago

i took the flight eight times this month with lion airline. It was amazing there were no delay. It is serious because lion is very well knownn as the king of delay. Now i can take this flight if i want to choose the cheap flight but on time schedule.

Domestic Economy Jakarta - Palu
Helpful?
Thank ramdansyah b
Jakarta, Indonesia
Level Contributor
113 reviews
18 helpful votes
2 of 5 bubbles Reviewed 4 weeks ago via mobile

Took a flight to go back to Jakarta. Air condition did not work, later cabin attendant apologised and said that upon take-off it would work; which was not the case as it was not functioning properly. This is certainly a sign of poor maintenance and I wonder if the cabin crew ever file a complaint to the airline maintenance department....

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Domestic Economy Semarang - Jakarta

Helpful?
Thank ShientaGregory
See travel tips for airlines
“If I had known how professional Lion Air was it would have been my first choice to fly with”
 of 5 bubbles kennethl426, 26 Mar 2017 | Read review
“Its budget and leg room is limited, so go for an aisle seat if you can.”
 of 5 bubbles ricky_indo, 25 Mar 2017 | Read review
“Patient is a virtue....”
 of 5 bubbles AdityaU379, 13 Mar 2017 | Read review
“Ask for an aisle seat for extra room, and avoid the rear seats”
 of 5 bubbles ricky_indo, 1 Mar 2017 | Read review
“Avoid the rear seats, and get an aisle seat”
 of 5 bubbles ricky_indo, 1 Mar 2017 | Read review
Show next 5 travel tips 5 of 10
About Lion Air
Jakarta-based Lion Air (JT) flies to about 40 destinations within Indonesia, as well as other points within Asia and the Middle East. The airline has hubs located at Jakarta's Soekarno–Hatta International Airport (CGK), Surabaya's Juanda International Airport (SUB), Batam's Hang Nadim International Airport (BTH) and Makassar's Sultan Hasanuddin Airport (UPG). Lion Air primarily flies planes configured with just an Economy Class cabin, although it also has some two-cabin (Business Class and Economy Class) planes. The airline also operates some subsidiaries, including Batik Air, Thai Lion Air, Malindo Air, Wings Air and Lion Bizjet.
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