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LOT Polish Airlines


886 Reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland +48-22-577-99-52 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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886 Reviews from our TripAdvisor Community

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886 reviews from our community

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Showing 410: English reviews
England, United Kingdom
Level Contributor
3 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

Woest airline ever.. on all my business trips so far to Poland from London its never been on time. They never have appropriate reaaons for delays either and always increase in 10 min intervals. Why not just be upfron about an hour of delay. Unfortunately not many options from LHR to Waw but recommend always take BA where possible.

Europe Premium Economy Warsaw - London
Helpful?
Thank Em P
Lidingo, Sweden
Level Contributor
549 reviews
98 helpful votes
Reviewed 2 days ago
NEW

I didn't want to fly with LOT in the first place, but they had the most suitable connection for me. There was litter and chewing gums on the floor. One member of the crew was apparently used to larger aircrafts, as she kept putting her back parts dangerously close to passengers' faces. The drinks were stone cold. The landing was...

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Europe Economy Vilnius - Warsaw

Helpful?
Thank JonDoe04134
Krakow, Poland
Level Contributor
21 reviews
1 helpful vote
Reviewed 3 days ago
NEW

It was a family trip to America. However we had to take transit flight over Vienna. The plane took off very smoothly. Flight attendance very kind.

Europe Premium Economy Krakow - Vienna
Helpful?
Thank Tomasz R
Antalya Province, Turkey
Level Contributor
13 reviews
2 helpful votes
Reviewed 6 days ago
NEW

Warm Welcome, Nice Service, Smiley Face and a Smooth and Enjoyable flight on Embrarer deck with LOT Airlines.

Europe Economy Warsaw - Istanbul
Helpful?
Thank DNCKN
1 review
Reviewed 1 week ago

Wanted to travel with 2 cats. Booked places for each of them via phone. They said - everything is ok, don`t worry. But before the flight discover that only one place was booked and there no way to book the second one. The trip was ripped off, money they didn`t give back. WTF???

Europe Economy St. Petersburg - Wroclaw
Helpful?
Thank Артем К
Hamilton, Canada
1 review
Reviewed 1 week ago

Both my flights to Poland and home to Toronto we're great. Flight was on time, food was actually above par from many other airlines I have been on! I like the polish snacks very tasty. The plane itself and seats we're clean, staff very friendly and went out of their way to give children coloring books, bring you any beverages...

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International Economy Warsaw - Toronto

Helpful?
Thank adriana15849
Szeged, Hungary
Level Contributor
183 reviews
53 helpful votes
Reviewed 1 week ago

So, I had to use descriptors which are describing service provided in superlatives. I traveled on the premium economy class, and I had enough legroom, sideroom, and I also had a good sleep. The food was more than excellent, and beverages was also offered me in a professional manner. Flight attendents were neat, nice, charming and smiley, and they provided...

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International Premium Economy Budapest - Chicago

Helpful?
Thank Laszlo T
Goshen
Level Contributor
5 reviews
Reviewed 1 week ago

Very nice flight from Warsaw to NYC. Cabin crew were very friendly and attentive, they seemed experienced and created nice atmosphere. Mrs. Hanna Seńko was very helpful! The flight was on time! The food was good and the lay flat seats are wonderful! I will definitely recommend LOT!

International Business Class Warsaw - New York City
Helpful?
Thank jolantam625
Wroclaw, Poland
Level Contributor
66 reviews
13 helpful votes
Reviewed 1 week ago

I took off on time and arrived safely so I really can't complain about that. It was the in between part that let them down, the time we spent in the air. I flew from Wroclaw to Minsk via Warsaw and back again and all flights were supposed to included refreshments. I may have had high expectations but I was...

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Europe Economy Wroclaw - Minsk

Helpful?
Thank Wroclad
Freising, Germany
Level Contributor
20 reviews
10 helpful votes
Reviewed 1 week ago

It's quite easy to make a statement about this airline and this will be a brief one! LOT Polish Airlines seems to be one of the worst air carriers in Europe! In the last few years I had to fly with them a couple of times and they provided evidence that they are unpunktual, unreliable and employ impolite flight attendants!...

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Europe Economy Munich - Warsaw

Helpful?
1 Thank Thomas D
See travel tips for airlines
“not use them if you don`t want to waste your time and money”
E5759ZM_, 16 Jun 2017 | Read review
“Take your own food!”
Wroclad, 13 Jun 2017 | Read review
“Book with another airlines - this is not the one to go!”
judithyo, 2 Jun 2017 | Read review
“Travel with comfort for good price”
T8505UGpeterh, 28 May 2017 | Read review
“Make sure you do not have extra luggage. Do not make any changes to you itinerary.”
767paulz, 23 May 2017 | Read review
Show next 5 travel tips 5 of 10
About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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