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LOT Polish Airlines


3.5 of 5 stars
437 Reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland +48-22-577-99-52 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 104
    Excellent
  • 168
    Very good
  • 82
    Average
  • 41
    Poor
  • 42
    Terrible
Friendly service and smooth flight

Quick boarding and take off, a basic snack during the flight with friendly service. The plane was... read more

4 of 5 starsReviewed 5 days ago
Kwan_Nyom
,
Sydney, Australia
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    2.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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437 Reviews from our TripAdvisor Community

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437 reviews from our community

Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Sydney, Australia
Level Contributor
534 reviews
135 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Quick boarding and take off, a basic snack during the flight with friendly service. The plane was clean and the staff helpful is asked. The flight landed on time and all was well. Overall a good flight with LOT who I think do a decent job as an airline.

Europe Business Class Vienna - Warsaw
Helpful?
Thank Kwan_Nyom
Brussels, Belgium
Level Contributor
85 reviews
48 helpful votes
3 of 5 stars Reviewed 1 week ago

Not a big fan of LOT Airlines. Planes (at least some) are still new and clean but the services are awful - no snacks (except the sugary waffle/choko bar) and nothing except water (not even tea or coffee). Everything else is for a fee. The crew is nice thou.

Europe Economy Sofia - Brussels
Helpful?
Thank Anna A
Leighton Buzzard, United Kingdom
Level Contributor
268 reviews
143 helpful votes
5 of 5 stars Reviewed 1 week ago

Very pleasurable experience. The airline staff were lovely, so welcoming and helpful. Everything went smoothly. Only one odd thing really; paying for snacks and drinks they would only take Euro's or Polish Zloty's. Not ideal on a flight from the UK. But if you have a few Euro coins left over from another holiday or trip, here's a way to...

More 
Europe Premium Economy London - Warsaw

Helpful?
Thank TravellingPandaA2B
Paris, France
Level Contributor
50 reviews
13 helpful votes
5 of 5 stars Reviewed 1 week ago

Great time: very comfortable, outstanding food, very kind and helpful crew, full and outstanding gluten-free food! Lots of movies available

International Business Class Warsaw - Toronto
Helpful?
Thank Marion490
Warsaw, Poland
Level Contributor
303 reviews
230 helpful votes
5 of 5 stars Reviewed 1 week ago

service offered by LOT on the long haul flight was perfect, very good food and a big variety of drinks - both alcoholic and non-alcoholic, good service

International Economy Warsaw - Tokyo
Helpful?
1 Thank Piotr M
Warsaw, Poland
Level Contributor
303 reviews
230 helpful votes
4 of 5 stars Reviewed 1 week ago

LOT offers only mineral water for free and for other things you have to pay, but the prices are not high and the choice is good

Europe Economy Budapest - Warsaw
Helpful?
Thank Piotr M
Zurich, Switzerland
Level Contributor
22 reviews
12 helpful votes
5 of 5 stars Reviewed 1 week ago

Wife travelled on Swiss, which was sold out when I decided to join her a week into her stay, so, naturally, wanting to collect miles, I checked Star Alliance partners and LOT kept popping up as not only the most reasonably priced carrier (by a long shot) but it also was the only one to offer transportation aboard the 787...

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International Business Class Zurich - Chicago

Helpful?
1 Thank GBA476
Witham, United Kingdom
Level Contributor
10 reviews
1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

The flight itself was ok once we had taken off with plenty of legroom but the flight and connecting flight were both delayed by over 3 hours with no reason given. Our baggage wasn't put onto either flight so didn't arrive in Beijing. It then took them over a week to send it across leaving us with no clothes or...

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International Economy London - Beijing

Helpful?
Thank Fenriztrip
Toronto, Canada
1 of 5 stars Reviewed 1 week ago

Awful custoner service that represents LOT at Sofia Airport. Never again. They can be part of Europian Union but they are far behing with civilization. Flight attendants prefered to speak Polish and be curteous only to Polish spoken passengers

International Economy Sofia - Toronto
Helpful?
Thank Svet6519
Paignton, United Kingdom
Level Contributor
66 reviews
32 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife uses a wheelchair and we were helped from check-in, on arrival and transfer at Warsaw Chopin airport and upon arrival at Lvov. The LHR-WAW flight was in a smaller Embraer 175 instead of the 195, so one passenger was making a fuss because her case would have to go into the hold; if you MUST keep your cabin...

More 
Europe Economy London - Lviv

Helpful?
Thank devonandriy
See travel tips for airlines
“If possible, be flexible with dates for best value”
 of 5 stars devonandriy, 20 Aug 2016 | Read review
“Before paying for extra legroom, check whether the flight is full or whether there are any empty seats available.”
 of 5 stars 717hannahg, 19 Aug 2016 | Read review
“Choose another airline!”
 of 5 stars Agie0, 9 Aug 2016 | Read review
“I think it is very safe airline.”
 of 5 stars slawomirp193, 7 Aug 2016 | Read review
“I usually take an aisle seat to have more freedom of movement i.e. standing up to stretch or using lavatory”
 of 5 stars 93jarekr, 5 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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