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Lufthansa


19,370 reviews
Headquarters: Von-Gablenz- Strasse 2-6, 50679 Cologne, North Rhine-Westphalia Germany +49-69-86-799-799 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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19,370 Reviews from our TripAdvisor Community

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19,370 reviews from our community

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Showing 8,675: English reviews
2 reviews
5 helpful votes
Reviewed today
NEW

I find these aircraft quieter than average, we arrived early and the stewardesses gave us a good and friendly service. Beware of the booking process though as the service centre are unlikely to respond to you and may cut you off if you ring in to resolve issues such as selling you one upgraded seat and then giving you an...

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International Premium Economy Frankfurt - San Diego

Helpful?
Thank Andy B
Wellington, New Zealand
Level 5 Contributor
69 reviews
7 helpful votes
Reviewed today
NEW
via mobile

Unfortunately even if you pay for it service is not always guaranteed. The food should not be eaten. Even though we flew premium economy we were placed between two other passengers so we had to wake fellow passengers to get out. The leg room was similar to what we get in economy on air nz

International Premium Economy Los Angeles - Munich
Helpful?
Thank CJF5498
Pebble Beach, California
Level 5 Contributor
81 reviews
16 helpful votes
Reviewed today
NEW

This seems to happen to me more on Lufthansa than Swiss air or KLM. The person in front of me lays his seat back as far as he can and it ends up with the screen 8 inches from my face and it is difficult to get up. Maybe you should provide more space between the seats or get more...

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International Economy Frankfurt - San Jose

Helpful?
Thank napacapt
Pretoria
Level 4 Contributor
25 reviews
5 helpful votes
Reviewed today
NEW

The flight was as enjoyable as a long flight can be with nice food, friendly staff and good service overall.

International Economy Frankfurt - Johannesburg
Helpful?
Thank Gerard K
Wilmington, DE
Level 6 Contributor
54 reviews
19 helpful votes
Reviewed today
NEW

After flying United across the Atlantic we had connections in London on Lufthansa flight to Frankfurt and then on to Naples. Our final destination was in Positano. Our United flight was delayed almost 2 hours by thurderstorm. We missed our connection London but were efficiently rebooked on the next flught (an hour later) and were able to make our second...

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Europe Economy London - Naples

Helpful?
Thank Frank-n-PatS
Malmo, Sweden
2 reviews
Reviewed today
NEW

Great value for economy flight. , Fare service on board snack and drinks, check in lauggage were included, comfortable seat in comparing to other cheap flight in Europe. We were very pleased with Lufthansa.

Europe Economy Copenhagen - Valletta
Helpful?
Thank rungravee
Frankfurt, Germany
Level 2 Contributor
3 reviews
1 helpful vote
Reviewed today
NEW

I used a special upgrade opportunity from Business Class to First Class and boy, was this a great experience! It started off with the special First Class Terminal, where you are greeted by an attendant, that will take care of your check-in and passport control. The lounge is very large and has different (some are enclosed) spaces for eating, resting,...

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International First Class Frankfurt - Los Angeles

Helpful?
Thank Maria W
Stowe, Vermont
Level 6 Contributor
129 reviews
49 helpful votes
Reviewed today
NEW

Check-in: awful. While I understand that airlines overbook flights to avoid empty seats, the gate agent was more than rude. I quote "If you don't accept me rebooking you onto this flight to Frankfurt (mind you, I was traveling to Munich), you can get kicked off the flight at the gate. We were not off to a good start. However,...

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International Economy Montreal - Munich

Helpful?
Thank LAWoman22
Asheville, North Carolina
Level 6 Contributor
443 reviews
53 helpful votes
Reviewed today
NEW

You cannot really go wrong with Lufthansa. The service and comfort are great for the price. No issue recommending flying with them.

International Economy Newark - Venice
Helpful?
Thank Brian D
Bengaluru, India
Level 4 Contributor
15 reviews
1 helpful vote
Reviewed today
NEW

Lufthansa seems to have improved their standards quite a bit over the past few years. Check-in process was smooth. Boarding process is a bit of a mess as they seem to have done away with zone-wise boarding in Economy. Food (AVML) was pretty good. Flights were all on time for arrival - our inbound flight even made up a one...

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International Economy Bengaluru - Seattle

Helpful?
Thank GNP161
See travel tips for airlines
“Ensure you never rely on contacting the service centre”
B6450SKandyb, 23 May 2018 | Read review
“If you can upgrade to premium economy, do so”
napacapt, 23 May 2018 | Read review
“Make sure you have at least 3 hrs for layover at FRA if having a US-India connection as gates are far apart.”
GNP161, 23 May 2018 | Read review
“typical small inland flight without service but best option if to ttravel for business to Rostock”
321haim, 23 May 2018 | Read review
“To be avoided”
AtticusPenfold, 23 May 2018 | Read review
Show next 5 travel tips 5 of 10
About Lufthansa
The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).
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