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Lufthansa

41,752 reviews
Headquarters: Von-Gablenz- Strasse 2-6, Cologne, North Rhine-Westphalia Germany 50679
Overview
3.541,752 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Lufthansa

Airline Alliance

Star Alliance
Headquarters: Von-Gablenz- Strasse 2-6, Cologne, North Rhine-Westphalia Germany 50679

Airline Summary

The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).
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IrenaiVlado wrote a review Yesterday
Λας Βέγκας, Νεβάδα15 contributions9 helpful votes
Denver - Belgrade
International
Lufthansa is the worst company ever, we were discriminated against and ripped of multiple times, we changed our flighs from april 10th to April 16th, they charged us $67.50, booking was confirmed, but our paid bags were not showing up inthe reservation, I called to check why 2 times, they said not to worry they hav e it in the system, I called 2 days before the flight just to make sure, to be informed that since my card got supposedly declined and they sent me an email(that never happened ) now ai have to pay $2800 to keep my flight. When asked to speak to a manager, they said I have to pay that first then i can speak to the manager. Both my wife and I are disabled, we lost $3200 that we paid for the tickets and. Had to pay $2000 to ook a flight with different company. There is absolutely no way to speak to someone about it, or do anything about it. They are bunch of criminals!!!
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Steve L wrote a review Yesterday
1 contribution
Orlando - Munich
International
Never flown with them. Hate their commercials and sick of seeing them. Will never fly with them because of these commercials.
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Date of travel: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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GlobalWanderer wrote a review Yesterday
San Francisco, California17 contributions10 helpful votes
New Delhi - San Francisco
International
Consistently delayed, business class seats are broken, always cancels flights and rebooking are not guaranteed. It has happened to me twice. I cannot believe this is an airline of any standards let alone German standards. Customer service cannot be reached has to be rebooked thru a silly chat. I would not recommend this airline to anyone.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lea G wrote a review Yesterday
1 contribution
Toronto - Tel Aviv
International
Don't ever fly Lufthansa. They lost my luggage - sent it to Saudi Arabia - and I didn't get it back for 10 days. They still haven't responded to my 5 requests (with receipts and all paperwork filled out) for reimbursement for replacement things that I had to buy when I didn't have my luggage. Lufthansa just doesn't care. A bunch of thieves!!
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Aldovesna wrote a review 13 Apr
Trieste, Italy21 contributions25 helpful votes
Trieste - Oslo
Europe
I booked and paid a flight to Oslo for a relevant business and in due time, i.e., several MONTHS in advance. Despite this, my booking was cancelled claiming that I did not respond to an email that I never received. I was offered a reimbursement, but I MUST travel there for my work! Thus, I had to accept to delay my return for a day, with additional hotel costs for my and a departure at 6.35 in the morning: so, paying the further my hotel and not even really sleeping ... It is a shame! Lufthansa is NOT any more a reliable company. A question: was this an OVERBOOKING, done in advance of months?
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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IrenaiVlado wrote a tip Yesterday
"Fly with anyone else"
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GlobalWanderer wrote a tip Yesterday
"Look at other options. Don’t get hooked for cheap fares for business a will end up not reaching business meetings on time or go home on time"
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Aldovesna wrote a tip 13 Apr
"Even if you pay in several months in advance, you do NOT have your flight guaranteeed. It is a shame."
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Nicola M wrote a tip 13 Apr
"Don’t fly with them"
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Leni V wrote a tip 12 Apr
"Avoid flying with this airline!"
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Round TripOne-wayMulti-city
Depart
Mon, 29/04
Return
Mon, 06/05
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1, Economy