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Malaysia Airlines


2,447 Reviews
Headquarters: 3/F, Admin Bldg 1, MAS Complex Sultan Abdul Aziz Shah Airport, Subang Jaya 47200 Malaysia +60-1-300-88-3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,447 Reviews from our TripAdvisor Community

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2,447 reviews from our community

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Showing 1,956: English reviews
Level 3 Contributor
23 reviews
4 helpful votes
Reviewed yesterday
NEW

Its always a pleasure to fly on MH and experience their great service. Leg room on economy class ( 737 ) need to be improved.

Southeast Asia Economy Singapore - Kuala Lumpur
Helpful?
Thank Ramesh D
Cambridge, United Kingdom
Level 5 Contributor
97 reviews
32 helpful votes
Reviewed 2 days ago
NEW

There were just too many problems with both outward and return flights. Firstly the online check in process is hugely flawed, especially if you are on a mobile device and/or with limited Internet access while away. Even on a computer with good Internet access it was a trial. We had a double flight; LHR to Kuala Lumpur, then on to...

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International Economy London - Kuala Lumpur

Helpful?
Thank GruntledDad
Canberra, Australia
Level 5 Contributor
88 reviews
25 helpful votes
Reviewed 2 days ago
NEW

Just got off from the MH714 today and i consider it is the worst full service airlines i have ever been on. This was not the first time i flew with MH. Before was acceptable, and the cabin crew was very pleasant. Cabin crew on flight MH714 DPS-KUL on 18/8/17 was not friendly, and lazy. Not all of them, but...

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Southeast Asia Economy Denpasar - Kuala Lumpur

Helpful?
Thank thewalidjo
Level 5 Contributor
36 reviews
10 helpful votes
Reviewed 2 days ago
NEW
via mobile

Flying with best friend , celebrate my bday in Macau and Hongkong and got a front economy seat ( behind biz class ) kul-hkg-kul which gave more leg room and comfy. it's small mini economy cabin at a330-300. We love it.

Asia Economy Jakarta - Hong Kong
Helpful?
Thank kaih c
Gurugram (Gurgaon), India
Level 6 Contributor
264 reviews
69 helpful votes
Reviewed 4 days ago
NEW
via mobile

Flew from Delhi to KL and back in a span of a week. Seats can be chosen at the time of booking at no additional charge is the best feature Check-in at counter was good and fast. Air Stewart and hostesses were professional and not arrogant. Peanuts are served immediately at take off, followed by beverages which include wine, whisky...

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Asia Economy Kuala Lumpur - New Delhi

Helpful?
Thank AjayKacker
United Kingdom
Level 6 Contributor
1,790 reviews
2,155 helpful votes
Reviewed 4 days ago
NEW

It was a short flight with Malaysian airlines to Penang. The seats were comfortable, the plane took off in time and the crew were efficient. It was a morning flight and even managed a short snooze as well.

Domestic Economy Kuala Lumpur - Penang
Helpful?
Thank PrestonGuild
Newcastle, Australia
Level 1 Contributor
4 reviews
Reviewed 5 days ago
NEW
via mobile

I really thought that after all the bad press Malaysia Airlines has received that they would be working hard on their customer service to rebuild their reputation but that was not my recent experience. I was unable to check in online for my flight from Sydney to London & continually received an error message. I tried calling the customer service...

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International Economy Sydney - London

Helpful?
Thank willtravelthen
Denpasar, Bali, Indonesia
Level 6 Contributor
121 reviews
36 helpful votes
Reviewed 5 days ago
NEW

Just chocking! The plane made an emergency brake and aborted take off mid way and till now I have had no explanations. There is no alcohol service from Bali to KL but no announcement about it before buying a ticket - all kept hush hush and a glass of water will do. I ordered Vegetarian option and again, no one...

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Southeast Asia Business Class Denpasar - Langkawi

Helpful?
Thank Constanzo1968
Kuala Lumpur
Level 4 Contributor
35 reviews
19 helpful votes
Reviewed 6 days ago
NEW

Flight was delayed due to some VVIP arrival from KUL (but being informed that they have technical problem) Wonder why MAS like to hide issue under the carpet. Was utilize my enrich point for Golden lounge. However, the service quality provided by some air steward just terrible. The tone they using when talk to some passenger very rude, and the...

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Domestic Economy Kota Kinabalu - Kuala Lumpur

Helpful?
Thank Marquess C
Subang Jaya, Malaysia
Level 6 Contributor
79 reviews
42 helpful votes
Reviewed 6 days ago
NEW

I took Malaysia Airlines from Kuala Lumpur to Madina through 'Tabung Haji' in February 2017. All our check-in was handled by 'Tabung Haji' crew and there wasn't a single problem. The aircraft I board was the world largest passenger airplane. It's the Airbus A380, a double-deck, seats up to 800 passenger. I was seated on the upper-deck. Infront of my...

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International Economy Kuala Lumpur - Medina

Helpful?
Thank Zainuddin A
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See travel tips for airlines
“think twice”
Constanzo1968, 15 Aug 2017 | Read review
“Think twice”
marquessc, 14 Aug 2017 | Read review
“Book your seats in advance even if you have to pay as you can look at plane seating plan and select an aisle seat or exit row.”
364dis, 12 Aug 2017 | Read review
“If baggage weight is a concern explain your situation to the check-in person, they might listen, unlike North American airlines.”
Feds294201, 11 Aug 2017 | Read review
“If on a double decker, get economy seats up stairs when available..absolute bargain!”
SP64SP, 11 Aug 2017 | Read review
Show next 5 travel tips 5 of 10
About Malaysia Airlines
The flag carrier of the country of Malaysia, Malaysia Airlines (MH) flies non-stop to about 60 destinations. These include points within Malaysia, as well as international destinations in Asia, Australia, Europe, the Middle East and New Zealand. The airline's fleet features aircraft with three-cabin (First Class, Business Class and Economy Class) and two-cabin (Business Class and Economy Class) configurations. Malaysia Airlines operates two primary hubs at Kuala Lumpur International Airport (KUL) and Kota Kinabalu International Airport (BKI), as well as a secondary hub at Kuching International Airport (KIA). The airline is part of the oneworld alliance, and also has codeshare agreements with about 30 other carriers.
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