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Malaysia Airlines


4,533 reviews
Headquarters: 3/F, Admin Bldg 1, MAS Complex Sultan Abdul Aziz Shah Airport, Subang Jaya 47200 Malaysia +60-1-300-88-3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,533 Reviews from our TripAdvisor Community

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4,533 reviews from our community

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Showing 3,758: English reviews
Kuala Lumpur, Malaysia
Level 4 Contributor
31 reviews
10 helpful votes
Reviewed yesterday
NEW

Initially booked as an Economy Class flight. Took up the offer that Malaysia Airlines has (MH Upgrade) for the trip and was glad I did. Spent a bit of time catching up on some emails at the Business Lounge before the flight and although the food offerings were not fantastic, coffee and wi-fi was much appreciated. I was pleased the...

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Southeast Asia Business Class Kuala Lumpur - Bangkok

Helpful?
Thank alan_loi
Singapore
Level 3 Contributor
18 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

We took MH flight to Phuket. And we had to transit in KL but the Budget flight was worth it as the service was above usual Budget airline as it’s a full carrier but at budget price. The service includes food (sandwiches) along flight and drinks. Though flight attendants can be more smiley. So for a budget flight and on...

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Southeast Asia Economy Singapore - Phuket

Helpful?
Thank Tonysegolo
Level 3 Contributor
14 reviews
4 helpful votes
Reviewed yesterday
NEW

Just middle of this week i took a flight with MAS from Kuching to Kuala Lumpur. Definitely can see the improvements coming from all different aspect particularly on the in flight meals. Only complaint was they are still using the aging flight without proper entertainment system on board

Domestic Business Class Kuching - Kuala Lumpur
Helpful?
Thank alex y
Sydney, Australia
Level 2 Contributor
5 reviews
Reviewed 2 days ago
NEW

Good service and reasonable comfort onboard, staff were attentive, friendly and efficient. Upgrades to business class for the last leg of my flight were very reasonably priced, and the lounge service available was excellent.

International Economy Sydney - Phuket
Helpful?
Thank Vivs_101
Chennai (Madras), India
Level 3 Contributor
23 reviews
5 helpful votes
Reviewed 2 days ago
NEW

overall the experience was good. The service was way above expectations. I loved the experience, the configuration of the business class which at first view looks complicated is on second thoughts quite innovative. Spend time on various websites that provide feedback on the seat co fig before you chooose the final seat.

International Business Class Kuala Lumpur - Auckland
Helpful?
Thank Sarvikra
Newport, United Kingdom
Level 6 Contributor
442 reviews
249 helpful votes
Reviewed 2 days ago
NEW
via mobile

We flew from kuala lumpar to kuching in economy which was a bit tight. Malaysia airlines then asked us if we would like to upgrade we offered £55 and it was accepted. We were really pleased for a couple of reasons 1 the comort and 2 the turnaround at kl was 1 hour and you have to go between terminals...

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Domestic Business Class Kuala Lumpur - Kuching

Helpful?
Thank Dave O
Newport, United Kingdom
Level 6 Contributor
442 reviews
249 helpful votes
Reviewed 2 days ago
NEW
via mobile

The price for the flight was good and the comfort on board was good. It helpef that the flights out and back were not full so we had a gap so we could stretch out. The service was really good and the only issue i found was they ran out of choice of foods on the way out.

International Economy London - Kuala Lumpur
Helpful?
Thank Dave O
Phuket, Thailand
Level 5 Contributor
51 reviews
12 helpful votes
Reviewed 3 days ago
NEW

My family flew different flights but both groups experienced the same. The staff were uninterested and service from the Malaysian ground staff, and flight attendants was poor. Disinterested and rude at times. The aircraft were always dirty, seats, floors and tray tables. The food was marginal and probably typical of a below average carrier. On both flights people in our...

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International Economy Phuket - Auckland

Helpful?
Thank Black_Book_of_Hotels
maidenhead
Level 2 Contributor
5 reviews
4 helpful votes
Reviewed 3 days ago
NEW

We had a little mishap with my husbands mobility scooter, which meant we could no longer take it with us. Obviously we were very upset, but I have to say the cabin crew kept apologising. Communication from country to country was magnificent, somebody official was waiting to greet us with an apology at each airport! Coming home we surprised with...

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International Economy London - Phuket

Helpful?
Thank maidenheadangel
Bengaluru, India
1 review
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

Rude, inexperienced customer care by malaysian airlines. It started with a cancelled flight (MH140 , 9TH JUNE 2018). When we rescheduled there was a 12 hour layover in KL. The lady at the transfer desk at KL airport had no clue about the procedure for getting a transit visa and we ended up standing for 40minutes in the immigration queue...

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International Economy Sydney - Bengaluru

Helpful?
1 Thank skurien2018
See travel tips for airlines
“Do not book Tickets or fly on Malaysia airline”
, 20 Jun 2018 | Read review
“Avoid if at all possible”
SANDGS, 20 Jun 2018 | Read review
“Avoid if you can!”
SANDGS, 20 Jun 2018 | Read review
“If travelling as a couple, avoid K seats in Business Class, they have no aisle access.”
812nadjah, 19 Jun 2018 | Read review
“opt for the exit row for extra legroom. The plane is quite cramped”
Sunshineinthecity22, 19 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Malaysia Airlines
The flag carrier of the country of Malaysia, Malaysia Airlines (MH) flies non-stop to about 60 destinations. These include points within Malaysia, as well as international destinations in Asia, Australia, Europe, the Middle East and New Zealand. The airline's fleet features aircraft with three-cabin (First Class, Business Class and Economy Class) and two-cabin (Business Class and Economy Class) configurations. Malaysia Airlines operates two primary hubs at Kuala Lumpur International Airport (KUL) and Kota Kinabalu International Airport (BKI), as well as a secondary hub at Kuching International Airport (KIA). The airline is part of the oneworld alliance, and also has codeshare agreements with about 30 other carriers.
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