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Qantas


7,886 Reviews
Headquarters: 10 Bourke Road, Mascot, Botany Bay, New South Wales 02020 Australia +61-13-13-13 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,886 Reviews from our TripAdvisor Community

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7,886 reviews from our community

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Showing 7,352: English reviews
Geraldton, Australia
Level 6 Contributor
576 reviews
197 helpful votes
Reviewed yesterday
NEW

Full flight but despite that the check in facilities was smooth as was boarding. Anouncements clear and informative. Service very good. On board entertainment was very good with use of ipads. All in all a very good flight right on time.

Domestic Economy Sydney - Perth
Helpful?
Thank dennisp859
Level 4 Contributor
22 reviews
8 helpful votes
Reviewed yesterday
NEW
via mobile

My 2nd experience with Qantas, both from London to Dubai. 1st time I thought it's just one off and Qantas can't be that bad. But 2nd experience just confirms that they are one of the horrible airline to fly with. From ground staff at Heathrow to cabin crew, cabin interior to tasteless food, every thing was pathetic. Worse thing is...

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International Economy London - Dubai

Helpful?
Thank Sheikh_111
Melbourne, Australia
Level 2 Contributor
7 reviews
Reviewed 3 days ago
NEW

Leg room has been reduced since my last flight with Qantas. Service was OK and food was as expected in Economy class.

International Economy Sydney - Beijing
Helpful?
Thank Paul L
Level 6 Contributor
145 reviews
64 helpful votes
Reviewed 3 days ago
NEW
via mobile

Beware!! This is a leased jet via national jet. Packed in like sardines. No in-flight entertainment. And no food! This was an 8pm flight thst lasted nearlly 3 hours. I would have at least expected a dinner menu. Or a menu I could have paid $$$ to buy something. Boeing 737-800 seating is 2 rows 3x3. Too cramped. Fly virgin...

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Domestic Economy Sydney - Hobart

Helpful?
3 Thank Michael M
Darwin, Australia
Level 5 Contributor
62 reviews
35 helpful votes
Reviewed 3 days ago
NEW
via mobile

Travelling with kids is never easy but why do airlines seem to go out of their way to make it more difficult. Choose to book with Qantas to get 'service' that the budget airlines do not provide but end up being put on Jetstar anyway and then not able to check baggage through to final destination. Transiting with kids is...

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Domestic Economy Darwin - Sydney

Helpful?
2 Thank Greg A
1 review
Reviewed 3 days ago
NEW

Compare Qantas/America etc airlines to Singapore/Etihad or Emirates and westward planes feel like premium economy at best. I'm ashamed to have Qantas as the national airline. Staff are rude and the food is uninteresting.

International First Class Brisbane - Miami
Helpful?
Thank Izzie R
Brisbane, Australia
Level 5 Contributor
59 reviews
12 helpful votes
Reviewed 3 days ago
NEW

My wife and I booked this trip about 9 months out. Paid for extra legroom seats only to find they were changed at last minute. Was told by Qantas that type of plane had been changed and that booked seats could not be honoured. There was no notification. Customer service team were very good but unable to help. Caught flight...

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International Economy Brisbane - Singapore

Helpful?
2 Thank Ian T
Perth, Australia
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 4 days ago
NEW

Seats were very cramped.Food ordinary and not hot. Inflight movies didn't work. The price of tickets from Perth to anywhere especially in our own state of WA are digraceful. The price of a ticket to Karratha is over $1000. When i did fly once in May this year. The planes only had the middle seats taken. So plane was half...

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Domestic Economy Perth - Sydney

Helpful?
2 Thank Margaret D
Melbourne, Australia
Level 6 Contributor
156 reviews
49 helpful votes
Reviewed 4 days ago
NEW
via mobile

Recently travelled Melbourne Perth return. Flight was a little late but good seats and friendly service. The iPad entertainment was good. We steer away from Jetstar

Domestic Economy Melbourne - Perth
Helpful?
1 Thank Lisa and Ken M
Melbourne, Australia
2 reviews
1 helpful vote
Reviewed 4 days ago
NEW

Superb service and food. Staff were fantastic Plenty of space to move around Access to plenty of toilets

Domestic Business Class Melbourne - Chicago
Helpful?
Thank noela a
See travel tips for airlines
“Double check your booking regularly before departure.”
iant288, 15 Dec 2017 | Read review
“Give yourself plenty of time prior to departure”
noelaa, 14 Dec 2017 | Read review
“Before going on a longer flight check the plane size.”
GeorgieB313, 14 Dec 2017 | Read review
“Of course, low season.”
Jason1328, 13 Dec 2017 | Read review
“Get there early when the staff are not under pressure especially if you need help”
cheeriem, 13 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Qantas
Qantas Airways (QF) is the flag carrier of Australia and the country's largest airline. Based in Sydney, the carrier's primary hub is located at Sydney Airport (SYD), Brisbane Airport (BNE) and Melbourne Airport (MEL). The airline flies to more than 40 destinations, including 20 points within Australia and more than 20 destinations in 14 countries in Oceania, Asia, Europe, Africa, North America and South America. Qantas is a member of the oneworld alliance and also has codeshare arrangements with more than 25 airlines. The airline has four classes of service – First Class, Business Class, Premium Economy Class and Economy Class – and its fleet features two-cabin, three-cabin and four-cabin configurations.

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