We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
airline-logo

Qantas

Headquarters: 10 Bourke Road, Mascot, New South Wales Australia 02020
Overview
3.521,349 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
About Qantas

Airline Alliance

oneworld
Headquarters: 10 Bourke Road, Mascot, New South Wales Australia 02020

Airline Summary

Founded in regional Queensland in 1920, Qantas (QF) is one of Australia’s most iconic brands and has played a central role in the development of the Australian and international aviation industry. Today, the Qantas Group is a diverse global aviation business comprising of regional, domestic and international services; Jetstar, the low-cost carrier group as well as Qantas Loyalty, Australia’s largest Frequent Flyer program with more than 12 million members. In total, the Qantas Group operates more than 7,300 flights each week and, together with its codeshare and oneworld partners, offers flights to more than 1000 destinations around the world.
Read more
21349Reviews
3715Photos
100Tips
Traveller rating
  • 7,594
  • 6,156
  • 3,102
  • 1,736
  • 2,762
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Kelly Barreca wrote a review Yesterday
Donnybrook, Australia4 contributions
Sydney - Perth
Domestic
2nd October flew home to Perth from Sydney. Seen the ‘Spirit of Australia’ first hand as young Sara (cabin crew) entertained, calmed and relaxed a young passenger, little boy wouldn’t have been more than three years old was unwell and unsettled. While time permitted and as he grew more restless she toured him to the back coming back with treats and Qantas socks for him, it was lovely to see such care given to the little guy. I enjoyed seeing her friendly face shine towards absolutely everyone that she came into contact with on the flight, an absolute credit to the Qantas team. Young people like this make all the difference, I can assure you. Great customer service and excellent attention to detail. After just a few days in Sydney over the school holidays, I felt so lucky to see such beautiful customer service in front of my two young teenagers, a great example of how to treat others and an amazing example of how you can have human connection through your service to create calm and peace. Thank you Qantas for a wonderful experience.…
Read more
Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Tom F wrote a review 9 Oct
8 contributions
Singapore - Sydney
International
Great experience compared to when we flew with them last year. The service was top-notch, food was delicious and leg room was fine.
Read more
Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
muga46 wrote a review 9 Oct
Adelaide, Australia37 contributions
Melbourne - Tokyo
International
From start to finish, shockingly bad. Bumped out of extra legroom that we paid for. Poor service. Old airplane. Dirty toilets.
Read more
Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
nigel c wrote a review 9 Oct
Belfast, United Kingdom19 contributions
Singapore - Sydney
International
Having arriving into Singapore with emirates could not fault this flight ,but our flight operated by Qantas from Singapore to Sydney was a whole different story ,let begin with Qantas business class lounge small dark and food selection was limited.enjoy the crisps more than food on offer ,the lovely view of the checking desk and main terminal .boarding was a complete mess took longer to board in business class than easy jet does in Belfast also lounge in Belfast of a higher standard , found seat to be have plenty of room entertainment was good not as good as emirates ,storage was a bit of. Issue very limited.now for my favourite bit service after travel with Singapore ,emirates ,British airways and tui I think I have only had terrible service virgin Atlantic from brazil and this flight ,yes it was a night time flight but service was terrible food thrown on plate with no care food was okay ,breakfast cold bacon roll agin just thrown on plate and coffee think they could learn something from easy jet on customer aevice.…
Read more
Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
John P wrote a review 7 Oct
1 contribution
Melbourne - Brisbane
Domestic
First: 300,000 + Points for a return flight for 2 = Less than 0.19 cents a point. Why bother collecting them? Second: The flight was FULLY BOOKED. Jammed into seats at the rear Bulkhead. My wife and I both had severe itching of our hair and biting sensations on our legs. Definitely NOT SANITISED! Third: Only choice for a meal was a dish with Cheese. Lactointolerant so I got NOTHING! Fourth: We waited at the Carousel until ALL BAGS had been collected. Waited for the next Trailer load of bags. Did not eventuate. Eventually the next Flight began loading onto the Carousel. No Qantas staff to be seen. Fifth: Found our way to the Baggage Desk. Told "Your bags were left behind". Qantas could not tell us before we wasted an hour or more??? "Give me your details" - We are Frequent Flyers so doesn't Qantas already have my details? "Bag will be delivered in the MORNING." Good night. Sixth: This AM Qantas advise Bag will be delivered between 10 and 1 PM. 2:30 PM still not here. Complain to Qantas and they "Cannot Help". We have to call the delivery company ourselves. Not their Job and definitely not their CONCERN. Seventh: Delivery Company advise they collected my Bag at 11:36 today. Should be here within another HOUR.…
Read more
Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Previous
123456…
Album Categories
All photosAll Traveller Photos
Food, Melb to Tokyo. Shocking / dogfood
PreviousNext
123456…
muga46 wrote a tip 9 Oct
"Don’t fly with Qantas"
nigel c wrote a tip 9 Oct
"Fly with someone else"
John P wrote a tip 7 Oct
"Fly Virgin. Much Better!"
Anthony D wrote a tip 6 Oct
"Warn passengers there are NO TICKETS any more. They have to go virtual/digital. Everything depends on your IT skills and mobile phone batter"
ISR77 wrote a tip 6 Oct
"Fly with another airline"
PreviousNext
123456…
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Qantas

Search flights

Round TripOne-wayMulti-city
From:
To: