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RwandAir


243 reviews
Headquarters: PO Box 7275, Kigali Rwanda 011 250 788 177 000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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243 Reviews from our TripAdvisor Community

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243 reviews from our community

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Showing 231: English reviews
Libreville, Gabon
Level 5 Contributor
78 reviews
15 helpful votes
Reviewed 6 days ago
NEW
via mobile

As usual,I took Rwandair to go to South Africa, and appreciated once again this great company.The hostesses were nice,the food good and the beverages served when needed.

Africa Economy Libreville - Johannesburg
Helpful?
Thank Comments3
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed 6 days ago
NEW

I have not enjoyed my experience on Rwandair. I dealt with a gentleman named Fred in Harare and to be honest, I am very disappointed in how he is treating customers. After missing my check-in by 2 minutes, he was impatient, difficult to understand and just unable to take appropriate action. Something needs to be done and Rwandair management need...

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Africa Economy Harare - Nairobi

Helpful?
Thank Ms S
1 review
Reviewed 1 week ago via mobile

Such bad service,and such an inconvenience it is traveling with this airline..delays that are unheard of ..24hrs ...would never recommend it to anyone

International Economy Harare - Dubai
Helpful?
Thank helen m
Johannesburg, South Africa
Level 2 Contributor
5 reviews
Reviewed 1 week ago

My first time on RwandAir left a great impression, the airline should be commended for being one of the best in Africa. Some improvement needed with regards to the inflight entertainment.

Africa Economy Johannesburg - Kigali
Helpful?
Thank luckyboy2018
Evanston, Illinois
Level 6 Contributor
934 reviews
139 helpful votes
Reviewed 1 week ago

Rwandair Lounge Kigali and Rwandair business class service is great. Surely you have a great time indulging yourself with the food selection at the lounge, transported to the footsteps of the aircraft on a Business Class Shuttle and seated on the first 4 rows of the aircraft.

Africa Business Class Kigali - Nairobi
Helpful?
Thank kiltmaker2
Kampala, Uganda
Level 6 Contributor
506 reviews
325 helpful votes
Reviewed 1 week ago

The one hour flight from Nairobi to Entebbe in a Bombardier CRJ900 was as usual pleasant with the crew on board keen to please their passengers and did so with smiles. Food service in flight was commencing the moment the 'Fasten Seat Belt' signs went off and for the first time did I see the new snack boxes RwandAir is...

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Africa Economy Nairobi - Entebbe

Helpful?
1 Thank Safariafficionado
Kampala, Uganda
Level 6 Contributor
121 reviews
54 helpful votes
Reviewed 1 week ago

I choose to fly RwandAir because they had the cheapest flights on the day that I wanted to travel. Also I had heard good things about them and I wanted to try them myself. I took an early morning flight from Entebbe on a Bombardier plane and changed flights at Kigali. I went straight through security (which took a while...

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International Economy Entebbe - London

Helpful?
Thank CharlieBeau
Level 2 Contributor
8 reviews
9 helpful votes
Reviewed 1 week ago

This was my first experience with RwandAir and I must say this was a pleasant experience. The flight was on time, the aircraft modern and clean, the seat was comfortable and the staff were efficient and helpful. The flight was pleasant though the inflight entertainment was limited and inflight connectivity much more expensive than on other airlines that have provided...

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Africa Business Class Accra - Lagos

Helpful?
Thank iyamson
Hermanus, South Africa
Level 3 Contributor
23 reviews
11 helpful votes
Reviewed 2 weeks ago via mobile

As with all similar reviews Rwandair significantly delayed with no update to expected arrival time until after it was due to have landed

Africa Economy Harare - Cape Town Central
Helpful?
Thank Guy P
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 2 weeks ago via mobile

Other than a delay during my return trip, occasioned by VIP activities at the airport, the airline service was up to standard. Friendly crew. I would recommend it over other airlines on the same route.

Africa Economy Nairobi - Kigali
Helpful?
Thank Justus N
See travel tips for airlines
“Check route. Friends flew LON to EBB; plane also landed Brussels & Nairobi, plus plane change at Kigali - 4 take-offs & 4 landings.”
CharlieBeau, 5 Aug 2018 | Read review
“Do try the free inflight connectivity.”
iyamson, 4 Aug 2018 | Read review
“Avoid if you can.”
bethpam2018, 27 Jul 2018 | Read review
“Check in 3 H pre-flight(if you have kids) and have a good book. Tell anyone picking you up to arrive late and also have a good book.”
JemmaMRoxy, 14 Jul 2018 | Read review
“demand your preferred seats like window, now on wing etc..”
vinamita, 6 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About RwandAir
The country's flag carrier, RwandAir (WB) is headquartered in Kigali, Rwanda, and operates from a base at Kigali International Airport (KGL). Founded in 2002 at Rwandair Express, the airline also flies domestically to Kamembe Airport (KME) in Cyangugu. International flights are available 14 countries in Africa and the Middle East, including Cameroon, Kenya, Nigeria, South Africa, Tanzania and the United Arab Emirates. RwandAir also has codeshare agreements with Brussels Airlines, Ethiopian Airlines, Turkish Airlines, South African Airways and Proflight Zambia. The airline's fleet of aircraft have both Economy Class and Business Class cabins.
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