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Singapore Airlines

Headquarters: Airline House, 25 Airline Road, Singapore Singapore 819829
Overview
4.026,732 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Singapore Airlines

Airline Alliance

Star Alliance
Headquarters: Airline House, 25 Airline Road, Singapore Singapore 819829

Airline Summary

Singapore Airlines (SQ), the flag carrier of Singapore, is consistently ranked among the world’s best airlines. Singapore Changi Airport (SIN) serves as its main base where flights to more than 60 destinations in over 30 countries are offered. The airline has an all wide-body fleet and cabin classes include the ultra-luxurious Singapore Airlines Suites (only available on the Airbus A380), First Class, Business Class, Premium Economy Class, and Economy Class. Singapore Airlines is a member of Star Alliance and has codeshare partnerships with more than 36 other airlines. KrisFlyer is the frequent flyer programme of the Singapore Airlines Group. Members who attain Gold or PPS Club statuses, as well as Suites/First/Business Class passengers have access to the SilverKris or Star Alliance Gold lounges located across the network.
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Prince C wrote a review Today
4 contributions
Singapore - Phuket
Southeast Asia
I am deeply dissatisfied with how Singapore Airlines staff handled our situation. We specifically requested to have someone push the wheelchair of my guest after passing through immigration as we are unable to do so ourselves. We were told by someone called Alai (or similar sounding name), your desk representative at Changi Airport Terminal 2, counter 10 around 4 PM upon check in that somebody will be there waiting after immigration to help. Upon entering, my guest was left hanging as there was no one waiting for them to assist. I have approached this Lady called Irene and she introduced herself as the DM. After letting her know of the situation, she insisted that customers are to be blamed as we were supposed to wait for them at the counter despite NO ONE telling us to do that as Alai left her counter failing to give us further information. Isn’t it your responsibility as service providers to inform your passengers what to do and expect during this situation? DM Irene’s way of handling things in a rude manner matching with her unpleasantly sour expression drives away from Singapore Airlines mission which is to “Provide a safe, secure and seamless travel experience with the highest quality of service”. Your staff should be the ambassadors of your brand. You are supposed to be a leading service provider in this field yet we have experienced first hand as to how unprofessional your team has handled this situation. Your staff especially your DM needs to be trained how to handle passengers better as they clearly fell short on this.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tapani U wrote a review Today
Kuopio, Finland154 contributions
Denpasar - Kuala Lumpur
Southeast Asia
Surprisingly, had the best (10/10) and the worst (0/10) flight on Singapore Airlines the same day, Friday 19th July 2024. Couldn't really believe it, but do read on: SQ935 from DPS to SIN came with great aircraft B78X and an on-time performance, a superb cabin crew and a beautifully coordinated service led by Mr Brian, a tasty & well-presented meal (really loved the salmon as a starter and the shrimps as the main course; my partner also loved the chicken option), and we reached Changi T2 ahead of schedule. Singapore Airlines felt so uplifting - and this is where the ugly part begins: The SQ lounge at Changi T2 is one of the ugliest and most uninspiring halls - without windows, of course - that are used as premium lounges with any airline, moreover, the interior is nothing to write home about, and the general ambiance makes you very sad, really. Off to the flight SQ116 from Changi T2: an older ex-Silk Air B737, in addition, the flight turns out to be a VIP flight this time. If you can possibly dismiss/ignore anybody with your attitude in this world, the SQ crew on SQ116 managed to do this so beautifully from SIN to KUL on 19th July 2024 - they did their utmost and anything beyond this world to make the VIPs comfortable and, then again, managed to ignore the rest of us in J class in such an adorable way that felt just non-welcoming, racist and ugly, bordering to hostile. Haven't experienced anything similar in any class of travel over the past 40 years (have flown them all starting with Aeroflot Soviet Airlines in the 1980's that was an experience in itself) - quite frankly, SQ116 scores easily to the bottom five of all the flights I have taken in my life: it was racist, rude and ugly. In conclusion, 10/10 and 0/10 for SQ the same day - what an unforgettable day with Singapore Airlines! Too expensive for what they deliver, paid a fortune for these flights.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Diviva wrote a review 21 Jul
Singapore, Singapore4422 contributions
+1
Tokyo - Singapore
Southeast Asia
The service on this flight was great, and the cabin crew portrayed Singapore Airlines’ hospitality and efficiency. The cabin crew warmly welcomed us during boarding, and we were promptly shown to our seats by another cabin crew at boarding. As soon as we were seated, another cabin crew offered us welcome drinks. Throughout the flight, the cabin crew were seen patrolling the cabin and offering drinks and snacks to any waking passenger, despite being on a red-eye flight. The earthy tone in the Business Class seats predominantly uses different shades of brown in the leather, the padding on the seat, and the hard plastic part of the seat. Singapore Airlines A350-900 Medium Haul variant has 40 Business Class seats spread into two cabins. The large forward cabin houses 28 seats, while the smaller rear cabin has 12 seats. Seats in the Business Class cabins are arranged in a stagger 1-2-1 configuration. The earthy tone in the Business Class cabins also flowed into the lavatories. The use of brown leathered backsplash in the sink area, coupled with the dark brown wooden panelling used on the cabinetry of the sink area, gave it a luxurious vibe. The lavatories are very well stocked with amenities. Besides the luxurious British-branded Penhaligon’s amenities, such as facial mist and hand lotion, the lavatories are also packed with premium dental kits, shavers and handkerchiefs. The seats onboard are a little narrow. Each seat has a seat pitch of 60″ and measures 20″ wide. However, the width of these seats can be expanded to 26″ when the armrests are lowered. These Business Class seats came in three modes: upright, lounge, and bed modes, which are controllable via the touchscreen seat control panel located inside the armrest on the aisle (or window) side. The upright mode is the standard mode, and the first mode that greets passengers during boarding is used during take-offs and landings. The lounge mode was the most comfortable of the three modes. The bed mode reclines to 180°, converting to a truly flatbed with the touch of a button. A large, sturdy table was stowed under the personal TV screen in the seat. When fully deployed, the table covers the entire seat width. The only flaw in these tables is the lack of swivel function. Coupled with the narrow entrance to the seat (for those sitting by the window), the table would have to be kept in its stowage position for passengers to move in and out of their seats. A small cabinet above the side table with a sliding door allowed passengers to stow items such as tables and passports even during take-offs and landings. The in-seat power outlet and USB-A charging port are also found in this cabinet but are only accessible when the cabinet door is opened. Besides the cabinet, I found the space under the footwell a great storage space for our carry-ons. Each seat is fitted with a large 18″ touchscreen HD TV. The picture quality was excellent, and the TV’s ability to tilt ensures that the picture quality stays sharp when passengers watch movies in any seat mode. The IFE can be controlled via the IFE controller or directly using the touchscreen function on the TV. Singapore Airlines provides its Business Class passengers with good quality noise cancelling headphones, which are comfortable to wear for long periods. KrisWorld has a huge library of shows, from the latest blockbusters to classic movies on the movie selection page to TV episodes. Singapore Airlines used to serve two meals pre-pandemic for its Sleeper Service flights, but this seems to have changed recently. Like the flights out of Singapore, Singapore Airlines also offers the “Book-the-Cook” service for all Business Class passengers flying out of Haneda Airport. I opted for the Japanese Option—Hanakoireki by Mr Yoshihiro Murata. The soy-glazed chicken was tasty and not too dry, but the rest tasted mediocre. I also found the meal portion to be a little on the small side.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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jia yee p wrote a review 20 Jul
2 contributions
Xiamen - Singapore
Southeast Asia
poor food, the flight provide 2 options for food. Everyone choosing the the same option, a western menu. End up we sit at the back have no choice. Only have a economy bihun to eat. Who like to eat 经济米粉 狗都不吃
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lucien W wrote a review 20 Jul
1 contribution
London - Singapore
International
The airline was dirty, old, the staff looked unhappy, the food was disgusting and I was embarrassed that I have always recommended this airline. Their standards have fallen to a new low. I will never fly with them again. Disgrace.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lucien W wrote a tip 20 Jul
"Don’t fly with Singapore airlines. I tried to get my flight changed and even that was impossible to do. The whole company is a disgrace"
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Office N wrote a tip 19 Jul
"Check your name is properly assigned to avoid getting charged"
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Henry wrote a tip 17 Jul
"SIA is a decent airline to ride with. The air staffs are kind and polite."
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Joe Andrews wrote a tip 15 Jul
"Avoid at all costs"
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Sammypla wrote a tip 15 Jul
"On shorthaul flights, don't expect to much"
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