We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

South African Airways

4,921 reviews
Headquarters: Airways Park, Johannesburg International Airport, Johannesburg South Africa 1627
Overview
3.54,921 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About South African Airways

Airline Alliance

Star Alliance
Headquarters: Airways Park, Johannesburg International Airport, Johannesburg South Africa 1627

Airline Summary

The largest airline in South Africa, South African Airways (SA) is also the nation's flag carrier. A member of the Star Alliance, SA flies non-stop to more than 40 destinations in 26 countries. These include points within South Africa, as well as destinations elsewhere in Africa, and in Europe, Asia, the Middle East, Australia, North America and South America. The airline also has codeshare agreements with about 15 airlines, including its low-cost domestic subsidiary Mango. South African Airways' fleet features two different two-cabin configuration (Business Class and Economy Class, or First Class and Economy Class). The carrier's hub is located at Johannesburg's OR Tambo International Airport (JNB).
Read more
4921Reviews
902Photos
100Tips
Traveller rating
  • 1,177
  • 1,615
  • 994
  • 494
  • 641
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Aphiwe wrote a review 16 Apr
28 contributions5 helpful votes
Johannesburg - Sao Paulo
International
Had 2 excellent trips in the SAA business cabin to and from Sao Paulo. Quality, on-time service as well as great hospitality in the inward and outbound lounges. Lie-flat beds were comfortable and amenities provided neat and modern. Good value for money for Business class travellers.
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Gabriela C wrote a review 6 Apr
1 contribution
Cape Town Central - Sao Paulo
International
I had a flight from Cape Town to Brazil (operated by LATAM airline) with a stopover in Joburg (operated by SAA), I tried checking in for both flights online but I was told that I should check in by the airport counter in Cape Town. When I got to SAA’s counter they didn’t know what to do and said they wouldn’t be able to check in my Brazil flight. When messaged LATAM they said SAA should be the one checking in for both flights. Really bad communication between the 2 airlines and none of them were able to help me. Everything seems so difficult in South Africa, SAA airlines should train their employees better, worst customer service and I will do my best not to book a flight with SAA again.
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Discover26387215877 wrote a review 5 Apr
Centurion, South Africa1 contribution
Durban - Johannesburg
Domestic
I didn’t know I had to book a wheelchair but I was assisted upon checking in my luggage. The staff was extremely friendly❤️I had an ankle surgery and was in a boot, the staff made sure I was seated comfortably for the duration of my flight. I am grateful. Lovely people. I had flown with them before and I will fly with them again.
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Agathe D wrote a review 4 Apr
4 contributions1 helpful vote
Windhoek - Johannesburg
Africa
I had to buy a double ticket due to their system error. The extra ticket still not paid back after almost a month. I'm glad they think everyone has the spare amount a ticket costs laying around.
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Seema C wrote a review Mar 2024
10 contributions
Nairobi - Victoria Falls
Africa
Thieves stole almost a whole bag, clothes, shoes , gifts, Toiletries, hair accessories. Heartless idiots left my husband and i with nothing. Will never support OR Tambo international flights neither ever catching a flight to South Africa. Don't care whether those thieves starve to death, or actually I hope they do. Never recommend SAA or flying via Johannesburg!
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveller Photos
avatar-image
죠벅-빈툭까지, 기내 공간
1 Helpful vote
avatar-image
Aeropuerto Internacional de Johannesburgo-Oliver Reginald Tambo
4 Helpful votes
avatar-image
Aeropuerto Internacional de Johannesburgo-Oliver Reginald Tambo
4 Helpful votes
avatar-image
Victoria Falls Airport
4 Helpful votes
avatar-image
Victoria Falls Airport
5 Helpful votes
PreviousNext
123456
avatar-image
Agathe D wrote a tip 4 Apr
"Don't fly with them"
avatar-image
Seema C wrote a tip Mar 2024
"U won't, never travel with them. Thieves."
avatar-image
ugo a wrote a tip Mar 2024
"A trial will convince you !!"
avatar-image
Gianni G wrote a tip Dec 2023
"Don’t fly business class, waste of money!"
avatar-image
mark s wrote a tip Dec 2023
"Book with another airline This airline has no customer service."
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register South African Airways

Search flights

Round TripOne-wayMulti-city
Depart
Fri, 03/05
Return
Fri, 10/05
Travellers
1, Economy