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Southwest Airlines


14,633 Reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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14,633 Reviews from our TripAdvisor Community

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14,633 reviews from our community

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Showing 14,447: English reviews
West Chester, Pennsylvania
Level 6 Contributor
233 reviews
59 helpful votes
Reviewed yesterday
NEW

We had 2 carriers on this trip - the first one was a real no frills and they tried to nickel and dime at every opportunity. Coming home we were on Southwest and the difference was real. Better seats. Free snacks and soft drinks. 1st bag free. In the end the prices were very competitive, and I was much happier...

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Domestic Economy Phoenix - Philadelphia

Helpful?
Thank James R
Roswell, Georgia
Level 4 Contributor
41 reviews
15 helpful votes
Reviewed yesterday
NEW
via mobile

I was traveling with a friend. I booked our flights in May to travel in October. We were going from Atlanta to New York. We arrived at Atlanta airport separately and checked in separately. We both checked bags. But soon after arriving in New York I received an email saying my friend was a No Show and her return flight...

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Domestic Economy Atlanta - New York City

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Thank Nancy F
Level 3 Contributor
24 reviews
1 helpful vote
Reviewed yesterday
NEW

For the past few years I've been flying Southwest and they never disappoint. The staff and the service is great. Check in is easy and convenient. They've never lost my baggage which is a blessing. Like most airlines, the seating is not very comfortable unless you upgrade. I've flown with other airlines but I prefer Southwest because I feel comfortable.

Domestic Economy New Orleans - San Diego
Helpful?
Thank sheryl w
Houston, Texas
Level 3 Contributor
14 reviews
5 helpful votes
Reviewed yesterday
NEW

I had first checked non stop flights on United but was shocked at the cost. When I checked Southwest, their fare was about one half United's to the same airport and also a non stop flight. The flights were smooth and on time.

Domestic Economy Houston - Washington DC
Helpful?
Thank Jim H
Level 3 Contributor
12 reviews
Reviewed 2 days ago
NEW

They have super friendly employees and they give you free nuts and something else at some point. As for the entertainment, you should have a device with you if you have a long flight. Anyway, they treat customers with care and they have amazing legroom and comfortable seats. I’m pretty sure I will stick to this airline for a very...

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Domestic Economy Chicago - Orlando

Helpful?
Thank Benjamin C
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed 2 days ago
NEW

First time experiencing the no assigned seat system Southwest incorporates. It actuallly wasn't bad. The key is to check in online as soon as possible to get a boarding order designation - or if you want to pay a little extra there is another option. Once seated, the staff were extremely attentive and the flight was great. The kiosks where...

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Domestic Economy Atlanta - Oakland

Helpful?
Thank Nelscine N
Tucson
Level 4 Contributor
28 reviews
5 helpful votes
Reviewed 2 days ago
NEW

This may have been my worst nightmare of flights in years. The boarding area was overcrowded for a start. Then a number of flights were delayed resulting more overcrowding. Flights were delayed or overbooked resulting a lot of angry passengers.

Domestic Economy San Diego - Tucson
Helpful?
Thank Gerald S
Lutz, Florida, United States
Level 3 Contributor
18 reviews
2 helpful votes
Reviewed 2 days ago
NEW

The staff at the check-in counter were so friendly and personal and made the process easy. The seats were fine and the stewards were very friendly. I love the peanuts and chips and soda that they GIVE you.

Caribbean Economy Orlando - Aruba
Helpful?
Thank Eileen Sands R
Council Bluffs, Iowa
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

Since 1999 we have gone back and forth from SWA, I'd say majority of time 96% we had no issues, other 4% was Mother Nature. I always recommended SWA, the 💕. When can I take my next trip 🙄🙃🤗😂. Actually asks me when was my last trip(?) 🙄 Dec 2012 !

Domestic Economy Omaha - Philadelphia
Helpful?
Thank tcjc10
Cheyenne
Level 3 Contributor
12 reviews
Reviewed 2 days ago
NEW

Southwest Airlines are very family friendly. We traveled with 4 adults and 2 children. We traveled very early in the morning for our flight. Our family was seated right after the A passengers were seated. We got to pick our seats and were together. Staff was very professional and friendly. The take off was very easy and comfortable. The flight...

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Domestic Economy Denver - Minneapolis

Helpful?
Thank Alice K
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See travel tips for airlines
“Pay the $15.00 for early check in. They assign seats and you'll get assigned and boarded earlier.”
eileensandsr, 16 Oct 2017 | Read review
“Actually gives priority to elders, handicap and young families 👍🏼”
tcjc10, 16 Oct 2017 | Read review
“arrive on time”
37joycer, 16 Oct 2017 | Read review
“Always keep an eye on flight time changes, get the notification app if possible”
823dagmarb, 16 Oct 2017 | Read review
“Log on for boarding pass 24 hours before flight to assure early boarding time.”
somebodysdream, 16 Oct 2017 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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