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Southwest Airlines


4.5 of 5 bubbles
8,071 Reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4.5 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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8,071 Reviews from our TripAdvisor Community

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8,071 reviews from our community

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Showing 7,953: English reviews
Glen Carbon, Illinois
Level Contributor
22 reviews
2 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

We flew direct from STL to SAn Francisco. Flight was on time. Southwest terminal in St. Louis us very organized and efficient with helpful employees. Boarding was uneventful and prompt.

Domestic Economy Saint Louis - San Francisco
Helpful?
Thank maxe620
Level Contributor
37 reviews
22 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

I have yet to be disappointed in Southwest Airlines. They are helpful and courteous. They bring humor into mundane situations. It's hard to beat the free luggage. They are fast in loading their plane. Their price is reasonable. I'm assuming they treat their employees well as they NEVER act like "I like my job, it's the people I hate." I...

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Domestic Economy Indianapolis - Dallas

Helpful?
Thank joschef
Orlando, Florida
Level Contributor
26 reviews
15 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Southwest continues to be our airline of choice. This time was no different. A new aircraft ( just a few months old), a friendly crew and a smooth ride. You can't ask for anything more. We selected wing row seats for extra leg room. The new aircraft had "bendable" headrests that allowed for a little nod without leaning on your...

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Domestic Economy Orlando - Raleigh

Helpful?
1 Thank BikeMonkWife
Chicago, Illinois
Level Contributor
28 reviews
18 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

Southwest informed passengers mid afternoon (3:00 ish) that the 6;50 flight from Midway to Fort Lauderdale would be delayed. Hopefully, the flight will now leave at 9:20. I do believe that Southwest could have fixed a problem that was known prior to making the passengers have a three hour delay. Southwest did not make 200 passenger's weekend a positive. And...

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Domestic Economy Chicago - Fort Lauderdale

Helpful?
Thank SnorkelMan50
Arvada, Colorado
Level Contributor
13 reviews
5 of 5 bubbles Reviewed 2 days ago NEW

Excellent flight, on time, friendly staff, free drink. Empty seat between us both ways. Seats were comfortable, unlike an unnamed airline that changed its economy seats to basically a padded plastic lawn chair. The tray table still holds an Ipad. Smoothest takeoff ever. If they flew to Binghamton NY, I would use them everytime.

Domestic Economy Denver - San Jose
Helpful?
Thank Tazcatlover
Saint Louis, Missouri
Level Contributor
15 reviews
2 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

So my insomnia kicked in my last night in Puerto Rico. Booked on a 5pm return to STL thru FLL. I'm awake at 2:45am so I decided to show up 13 hours early and see what happens. No problem, the 6 am to MCO then on to STL. I'm not even sure if the WN staff at SJU is actual...

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International Economy San Juan - Saint Louis

Helpful?
Thank Chuxmax
Rockmart, Georgia
Level Contributor
15 reviews
15 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

My husband had knee replacement surgery 3 months before we took this trip,still had difficulty walking,as soon as we got to the sidewalk to check our bags we ask for a wheelchair,it was provided immediately,the lady rolled him to our gate,and when it was time to board,the folks in a wheelchair were boarded first,repeated on return trip,everyone we had contact...

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Domestic Economy Atlanta - Las Vegas

Helpful?
Thank vlm2007
Lilburn, Georgia
Level Contributor
7 reviews
4 of 5 bubbles Reviewed 2 days ago NEW

Travel was smooth. Got there 30 mins early. Great service from airline crew. Next time I will check in before 24 hours online to get my choice of empty seats. Plane a little too narrow though.

Domestic Economy Atlanta - Los Angeles
Helpful?
Thank patelmina512
Rock Hill, South Carolina
Level Contributor
13 reviews
2 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

Got a great deal as we bought tickets well in advance. Staff very friendly and helpful. The refreshments were fine. We had an enjoyable time.

Domestic Economy Orlando - Oklahoma City
Helpful?
Thank Dan E
Oak Park, Illinois
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 2 days ago NEW

From the phone call questions about checking my disassembled & boxed commode chair, and whether it would be better to check my walker at the door of the plane or with my other suitcase, I found the Southwest personnel to be very polite, helpful, and concerned about my problems. At the indoor check-in we found the personnel again to be...

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Domestic Economy Tampa - Chicago

Helpful?
Thank vharnett
See travel tips for airlines
“I always set my alarm to help me check in as soon as possible.”
 of 5 bubbles joschef, 18 Feb 2017 | Read review
“If you're willing to help in an emergency I suggest the wing row for extra leg room; priority boarding online prior is worth the money!!!”
 of 5 bubbles BikeMonkWife, 17 Feb 2017 | Read review
“I have no idea. This was a let down by the airline”
 of 5 bubbles SnorkelMan50, 17 Feb 2017 | Read review
“Check in 24 hrs ahead to get the best boarding space in line. If you cant then pay the extra for them to pick for you.”
 of 5 bubbles Tazcatlover, 17 Feb 2017 | Read review
“To save a lot, try and get your tickets at least a month in advance. Shop using an online ticket software to get the most for your money”
 of 5 bubbles 266dane, 17 Feb 2017 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 90 destinations in 41 states, the Bahamas, the Caribbean and Mexico. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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