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Southwest Airlines


32,906 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1 800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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32,906 Reviews from our TripAdvisor Community

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32,906 reviews from our community

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Showing 32,547: English reviews
Las Vegas, Nevada
Level 2 Contributor
8 reviews
Reviewed yesterday
NEW

I have flown with Southwest Airlines for at least the last 15 years. I have never encountered a major problem with a flight, the flight attendants are extremely accomadating and friendly. The last time I flew it was during the Christmas season and the plane was fulll,the attendants still made sure everyone received their beverage of choice and kept a...

Date of travel: December 2018
More 
Domestic Economy Las Vegas - Burbank

Helpful?
Thank DebbieKola
White Oak, Texas
Level 5 Contributor
64 reviews
11 helpful votes
Reviewed yesterday
NEW

I haven't flown Southwest in years, now I don't know why! All 4 flights were great, the flight attendants were so friendly and helpful (it was like DisneyWorld, they were so happy to have you with them). Really love that 2 bags fly free! Check-in staff was great too.

Date of travel: January 2019
Caribbean Economy Dallas - Aruba
Helpful?
Thank jtynerific
Austin, Texas
Level 6 Contributor
420 reviews
166 helpful votes
Reviewed yesterday
NEW

This is a long SW flight at four hours. Overall, the flight was good. Flight attendants seemed chipper and for the most part friendly. Beverage service took longer than normal to begin. And this flight seemed to have an abnormal number of announcements reminding passengers to stay seated. The constant, repetitive announcements were annoying, Also, the temperature on the flight...

Date of travel: January 2019
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Domestic Economy Dallas - Portland

Helpful?
Thank utfiero
Modesto, California
Level 2 Contributor
7 reviews
Reviewed yesterday
NEW
via mobile

Basically the reason we flew with Southwest was the cost of their tickets. Compared to Delta Alaska & American Southwest was a lot cheaper. I will be flying back to Atlanta a couple times during the year And so far Southwest has beat the prices on an average of about $75. Southwest also has limited direct flights for my particular...

Date of travel: December 2018
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Domestic Economy Oakland - Atlanta

Helpful?
Thank L1659QWkimd
Illinois
Level 6 Contributor
151 reviews
76 helpful votes
Reviewed yesterday
NEW

We had an early flight (6:30 boarding time) on Saturday, 22 December. The line wasn't bad at all. De-icing the plane and other safety measures bring comfort to us. The flight was smooth as silk (thank you, Pilot!) and the flight attendants were efficient, friendly, and kind. There is no extra charge for luggage. These are typical experiences when flying...

Date of travel: December 2018
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Domestic Economy Saint Louis - Las Vegas

Helpful?
Thank DJB2012
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed yesterday
NEW

Due to weather we had our original flight cancelled. The gate attendants that helped us were professional , Friendly and kept us up to date on all developments.

Date of travel: January 2019
Domestic Economy Nashville - New York City
Helpful?
Thank deff1952
Nashville, Tennessee
Level 4 Contributor
27 reviews
7 helpful votes
Reviewed yesterday
NEW

SWA is almost always on time, is organized and predictable which is what you want when you finally get through security. I fly SWA a lot- and have never had an issue with checked bags or carry on or cancellations. In the world of NO BAGS fly free anymore, this is huge. If I take sporting gear like a hockey...

Date of travel: December 2018
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Domestic Economy Nashville - Phoenix

Helpful?
Thank lorrainemO266OY
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Southwest is always on top of their game! Low rates, bags fly free, their service is always wonderful and their flight attendants are always smiling and friendly!! My son doesn't like crackers and he asks for pretzels and they always come out with several bags for him--it's the little things!! They are a great airline and we always fly Southwest!...

Date of travel: January 2019
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Domestic Economy Baltimore - New Orleans

Helpful?
Thank Erin A
Milwaukee, Wisconsin
Level 6 Contributor
195 reviews
55 helpful votes
Reviewed yesterday
NEW

Tough to fly non-stop between Milwaukee and Cleveland, but Southwest has two non-stops each day. I love Southwest anyway, so glad they are expanding their service. No hassles over baggage on Southwest.

Date of travel: January 2019
Domestic Economy Milwaukee - Cleveland
Helpful?
Thank OldBob22
League City, Texas
Level 3 Contributor
15 reviews
1 helpful vote
Reviewed yesterday
NEW

I love Southwest. I highly recommend getting their credit card to earn miles. I run all of my expenses through my card and I pay them off at the end of the month. I have earned companion status and I have literally not paid for a flight in over 4 years. My family of 4 flies several times a year,...

Date of travel: January 2019
More 
Domestic Economy Houston - Los Angeles

Helpful?
Thank M6693NQcrystall
See travel tips for airlines
“Upload the app so you can check in early. You can get great seating if you are in the first or second group”
jtynerific, 22 Jan 2019 | Read review
“You might consider EarlyBird Check-In”
DJB2012, 22 Jan 2019 | Read review
“Check your luggage the airports are much faster now unloading and sending to baggage claim. Makes deplaning much faster and efficient”
deff1952, 22 Jan 2019 | Read review
“Check in on line 24 hrs before to board when you want or cough up a few extra bucks for priority. Your choice”
lorrainemO266OY, 22 Jan 2019 | Read review
“With paying extra to board early, seeing seating is not assigned on Southwest”
OldBob22, 22 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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