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Southwest Airlines

36,701 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235
Depart
Thu, 04/07
Return
Thu, 11/07
Travellers
1,Economy
Overview
4.536,701 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
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Food and beverage
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About Southwest Airlines
Headquarters: PO Box 36647-1CR, Dallas, TX 75235

Airline Summary

Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.
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36,701Reviews
2,306Photos
100Tips
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Popular mentions
Milwaukee - Washington DC
Domestic
Economy
Southwest has been the most consistent in terms of flight time availability, ease of check-in and on-time departure and arrival. Service is quick and efficient, and I always enjoy flying with them. I typically use EarlyBird check-in which makes getting into the first boarding
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Indianapolis - Tampa
Domestic
Economy
Flight was good. Staff was friendly. My first choice is Southwest because i have always had good luck with my flights.
Read more
Saint Louis - Philadelphia
Domestic
Economy
We were supposed to go to Scotland. Our St. Louis Southwest flight got delayed 3+ hours; for what they said was a “weather” issue; thereby we missed our connection in Philadelphia on American Airlines to Edinburgh, Scotland. We were on the phone with AA immediately, trying to
Read more
Hartford - Chicago
Domestic
Economy
We chose Southwest because it had the most reasonable fare. We left BDL - Bradley International (Hartford, Ct.) about 4 minutes late. We were on a Boeing 737-700 (twin-jet) (B737). The staff at the airport and the flight crew were very professional. We arrived at the gate at
Read more
Las Vegas - Grand Rapids
Domestic
Economy
We were on vacation in Vegas in January when we got an email that our flight for the next day was cancelled because of the polar vortex hitting the Midwest. The online system was no help because we couldn't find a flight out for 5 days and it was going to cost us over $1000 to
Read more
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"Make sure you check in 24 hours ahead of time if you are traveling with someone and want to sit with them."
"Be flexible. Be friendly. Don't have hang-ups about not sitting with your family."
"We don't have to pay for the Pre Boarding (Early Bird) because my husband is in a wheelchair."
"Pay for priority boarding if you wish to sit with someone."
"Just show up and enjoy!"
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12345620
Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: Included
2nd checked bag: Included
3rd checked bag: US$75
4th checked bag: US$75
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: Included
2nd checked bag: Included
3rd checked bag: US$75
4th checked bag: US$75
Each checked bag maximum 50lb/22kg
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