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Southwest Airlines


23,327 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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23,327 Reviews from our TripAdvisor Community

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23,327 reviews from our community

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Showing 23,054: English reviews
Level 6 Contributor
271 reviews
72 helpful votes
Reviewed today
NEW

I've found that investing in early-bird check-in is well worth it. I received low-digit A boarding on all legs of the flight (Albuquerque-Baltimore, then Baltimore-Manchester). Honestly, I don't really fly other airlines unless forced to due to lack of options for a variety of reasons. The personnel at Southwest have always been pleasant, and after hearing about incidents on United,...

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Domestic Economy Albuquerque - Manchester

Helpful?
Thank Ginny1234_5678
2 reviews
1 helpful vote
Reviewed today
NEW
via mobile

Very friendly and professional. I like that you can pick your own seat. Flight was right on time. Boarding was easy and fast.

Domestic Economy Nashville - Fort Lauderdale
Helpful?
Thank leslibrewer
Milwaukee, Wisconsin
Level 2 Contributor
5 reviews
4 helpful votes
Reviewed today
NEW

We fly Southwest a lot and almost never run into issues. The employees really enjoy their job. The new 737-800 are great with more leg room. The attendant was cracking jokes over the mic which everyone enjoyed.

Domestic Economy Fort Myers - Milwaukee
Helpful?
Thank BigLarryO
Blairsville, Georgia
Level 4 Contributor
25 reviews
9 helpful votes
Reviewed today
NEW

Our flight both ways was on time. The employees are ALL friendly, smiling, polite. I LOVE that we don’t have to pay for our bags, and if you have a change of plans, you DON’T have to pay for changes. Their service is excellent. We will always try to fly Southwest if they go to our destination.

Domestic Economy Atlanta - Los Angeles
Helpful?
Thank Leigh F
2 reviews
1 helpful vote
Reviewed today
NEW

Good flight, on time, nice service from attendants - I was disappointed in being in an aisle seat, that the smaller space under the seat in front of me was too narrow to fit my new carry-on that advertised "fits under seat in front of you." The middle and window seats had wider spaces under the seat in front of...

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Domestic Economy Baltimore - Oakland

Helpful?
Thank Kathy F
Fort Collins, Colorado
Level 6 Contributor
228 reviews
55 helpful votes
Reviewed today
NEW

I do like flying with Southwest. Sometimes it just gets old having to board cattle style. They are always on time weather permitting. Need to have more legroom.

Domestic Economy Denver - Kansas City
Helpful?
Thank CAAdams53
2 reviews
Reviewed today
NEW

Typical flight. The two things that I'd like to say is about their service. They should provide more direct flights between MDW and TPA. They are always FULL I'd prefer to fly out of Ft. Myers but they charge considerably more for that. Why?

Domestic Economy Chicago - Tampa
Helpful?
Thank gfkrieger
Sugar Land, Texas
Level 6 Contributor
356 reviews
112 helpful votes
Reviewed today
NEW

After a great week in Red Rock country in Sedona, was ready to return home to Houston. this SWA flight was great. Really enjoy the added legroom on the new 737-800 plane. No longer do I, as a tall guy, have to contend with the magazine and the junk in front of my knees. Those are moved to higher up...

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Domestic Economy Phoenix - Houston

Helpful?
Thank Shuttrrbug
Sugar Land, Texas
Level 6 Contributor
356 reviews
112 helpful votes
Reviewed today
NEW

This is the best flight I have had on SWA! Love the new 737-800, as a tall guy, the leg room is fantastic. The seats are comfortable, due to moving the magazines and airline junk above. This leaves leg room where it needs to be. No longer do I need to move all the junk to the next seat catch...

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Domestic Economy Houston - Phoenix

Helpful?
Thank Shuttrrbug
Denver, Colorado
Level 2 Contributor
6 reviews
4 helpful votes
Reviewed today
NEW

Southwest is always so much more pleasant than other US carriers. The employees are genuinely happy to help passengers.

Mexico Economy Denver - Puerto Vallarta
Helpful?
Thank Steve S
See travel tips for airlines
“Pay a little extra to fly at convenient hours”
Ginny1234_5678, 24 May 2018 | Read review
“Do not want a C Boarding pass”
Shuttrrbug, 24 May 2018 | Read review
“Get a B Boarding pass or less.”
Shuttrrbug, 24 May 2018 | Read review
“Southwest Airlines Wanna Get Away Prices are normally the Best!”
browneyes327712, 24 May 2018 | Read review
“Pay the $15 for early bird boarding.”
SouthTexasBrit, 24 May 2018 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.
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