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Swiss International Air Lines


4 of 5 stars
2,434 Reviews
Headquarters: PO Box 8058 Zurich Airport, Kloten 08058 Switzerland +41-848-700-700 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 983
    Excellent
  • 849
    Very good
  • 337
    Average
  • 144
    Poor
  • 121
    Terrible
Russia

It was a nice and pleasant flight. We had a change in Zurich. When we left (BXL --> Moscow) we had... read more

4 of 5 starsReviewed yesterday
Fleur V
,
Belgium
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4.5 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 4 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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2,434 Reviews from our TripAdvisor Community

Write a Review

2,434 reviews from our community

Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
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  • Hebrew first
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  • Any
English first
Montreal, Canada
Level Contributor
42 reviews
1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Swiss Air was very attentive to us since we had a young child. The food service, smiles and professional attentive was the reason that we used them again for our vacation trips

International Economy Montreal - Rome
Helpful?
Thank barolo20162016
Labrador City, Canada
Level Contributor
4 reviews
2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Wonderful Service, comfortable and the food was fabulous ! I recommend Swiss for any International flight !

International Economy Montreal - Nairobi
Helpful?
Thank Vicki1414
Zurich, Switzerland
2 reviews
1 helpful vote
1 of 5 stars Reviewed yesterday NEW

Good service and food. I try to fly SWISS inrtercontinental if possible cause of service, food and good seat arrangements.

International Business Class Zurich - Dubai
Helpful?
Thank smicg
Belgium
Level Contributor
6 reviews
2 helpful votes
4 of 5 stars Reviewed yesterday NEW

It was a nice and pleasant flight. We had a change in Zurich. When we left (BXL --> Moscow) we had a good connection. When we took our flight back (Moscow --> BXL) we needed to run very fast because there was again a passport control and a hand luggage control. I don't know why we had a second control.

Russia Economy Brussels - Moscow
Helpful?
Thank Fleur V
Biel, Switzerland
Level Contributor
8 reviews
1 helpful vote
4 of 5 stars Reviewed yesterday NEW

The flight in general was okay but the seats were smaller compared to other airlines. I thus prefer other airlines or long flights. The hot meal was terrible, the rest okay.

International Economy Chicago - Zurich
Helpful?
Thank chchch2016
Fort Lauderdale, Florida
Level Contributor
28 reviews
5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Smooth ride - great service - good food especially the chocolate was a nice treat. Got more food on this airline coming home than Austrian Air going to Croatia. Comfortable seats, television with good movies - no delays - who could ask for more.

International Economy Venice - Miami
Helpful?
Thank luggageboston
Level Contributor
5 reviews
3 of 5 stars Reviewed yesterday NEW

Specifically purchased bulk head seats for my 6'3" husband who has a bad knee. Got on the plane and the seats we were issued were not those. We complained but they said there was nothing they could do. Got off in Zurich and went to Swiss air counter and made sure we had those seats for our reurn flight home....

More 
International Business Class Los Angeles - Zurich

Helpful?
Thank Deborah v
Brussels, Belgium
Level Contributor
5 reviews
4 of 5 stars Reviewed yesterday NEW

I booked my flight with Continental Airlines but they used Swiss Air. It was good, but some of the food was disappointing. Staff and service were very good.

International Economy Brussels - San Francisco
Helpful?
Thank Kajsa F
Danville, Pennsylvania
Level Contributor
5 reviews
2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great flight all around. Nice staff. Nice plane. Great Pilots. Great meals. What more could you want for a 12 hr. flight? Thanks Swiss Air!

International Economy Zurich - Newark
Helpful?
Thank David D
Orpington, United Kingdom
2 reviews
4 helpful votes
4 of 5 stars Reviewed yesterday NEW

Very efficient airline easy to check in. Flights on time only complaint snack given rather tasteless

Europe Economy London - Zurich
Helpful?
Thank Janet4464
See travel tips for airlines
“The service from the personnel makes the difference from the North American carriers”
 of 5 stars barolo20162016, 29 Sep 2016 | Read review
“A good price for the flight”
 of 5 stars 498fleurv, 29 Sep 2016 | Read review
“Maybe not the best for very long trips due to small seats”
 of 5 stars chchch2016, 29 Sep 2016 | Read review
“Pay the price to pick your seat -”
 of 5 stars luggageboston, 29 Sep 2016 | Read review
“Go from London City very civilised. Also Zurich airport”
 of 5 stars Janet4464, 29 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About Swiss International Air Lines
Swiss International Air Lines (LX) is Switzerland's flag carrier and a member of the Star Alliance. The airline offers non-stop flights to more than 100 destinations in 48 countries. These include four points within Switzerland, as well as other cities in Europe, Africa, Asia, the Middle East, North America and South America. In addition to its alliance partners, Swiss has codeshare arrangements with more than 20 other airlines. The airline's fleet has a variety of two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. Depending on the departure city, premium class passengers may have access to the airline's SWISS First Lounge, SWISS Senator Lounge or SWISS Business Lounge. Swiss's primary hub is located at Zürich Airport (ZRH).

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