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Swiss International Air Lines


8,512 reviews
Headquarters: PO Box 8058 Zurich Airport, Kloten 08058 Switzerland 011 41 848 700 700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,512 Reviews from our TripAdvisor Community

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8,512 reviews from our community

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Showing 3,736: English reviews
Level 1 Contributor
4 reviews
4 helpful votes
Reviewed yesterday
NEW

Flew to Europe on mixture of Business Class firstly Singapore Airlines than change to Swiss Air. No comparison, Swiss Air basic sitting, not much room and not very comfy, service was not great, would never chose them again

International Business Class Paris - Singapore
Helpful?
Thank Donna C
Kiryat Ono, Israel
Level 3 Contributor
16 reviews
2 helpful votes
Reviewed yesterday
NEW

Very comfortable and clean New Airplane, with 11” state of the art no.1 Entertainment System. Many new releases, and fair selection of older movies. Subtitles in many languages (including Hebrew) – great for kids. F&B like Business class of other airlines. And above all – The inflight service is so good. I would choose Swiss for my next flights.

International Economy Tel Aviv - Amsterdam
Helpful?
Thank TroppSports
Antwerp, Belgium
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed yesterday
NEW

We had a nice flight. It was a Boeing 777, with a very good inflight entertainment system. Nice food and enough beverages. Even some ice cream and chocolates. Good service.

International Economy Zurich - Bangkok
Helpful?
Thank Patrick J
Greater Melbourne, Australia
Level 3 Contributor
21 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

Flew London to Zurich, seats comfortable, overhead luggage compartments were deep and easily fitted baggage. Tasty snack provided. Pleasant staff and chocolate before landing.

Europe Economy London - Zurich
Helpful?
Thank Rhonda M
Coatbridge, United Kingdom
Level 6 Contributor
306 reviews
101 helpful votes
Reviewed yesterday
NEW

We flew on a short business trip with a subsidiary of Swiss, Edelweiss. The flight was excellent with plenty legroom and we even had a free snack ! Take a lesson low-cost airlines. Check in at Zurich was about the most painless for an economy flight.

Europe Economy Edinburgh - Zurich
Helpful?
Thank JAMES P
Rochester, New York
Level 6 Contributor
3,636 reviews
1,096 helpful votes
Reviewed yesterday
NEW

We flew economy class, yet we were treated very well and received everything we asked for. There were a ton of movies from which to choose as we transited across the Atlantic. All the cabin staff spoke perfect English, too. I would recommend this airline to anyone.

International Economy Newark - Zurich
Helpful?
Thank Larry W
Bethesda, Maryland
2 reviews
Reviewed yesterday
NEW

They lost our bag and we could not talk to anyone to trace the bag after many emails it was delivered to us two days later with no compensation Mae had to buy whole lot of stuff since all belonging were in the bag and on our way bag they chatted us 60 euros for for our bag the employees...

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Europe Economy London - Canton of Geneva

Helpful?
Thank mahvashalavi
Cambridge, United Kingdom
Level 6 Contributor
406 reviews
62 helpful votes
Reviewed yesterday
NEW
via mobile

Well I expected nothing else than a no nonsense hop from Geneva to London. Check in was a doddle and the aircraft cabin was clean and clinical. A complimentary glass of water and chocolate raised the experience a smidgen of an iota of a scintilla above easyjet and ryanair. Mostly harmless. The only pain was £4 for a bottle of...

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Europe Economy Canton of Geneva - London

Helpful?
Thank seattaxi
1 review
Reviewed 2 days ago
NEW

One of the worst flight experiences. The flight from Boston to Zurich was delayed nearly three hours and we missed our connection to Florence - finally got to Florence but total travel time was more than 20 hours. The flight itself was mediocre (nothing special) but the seatback entertainment systems were broken. The flight home was also delayed and total...

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International Economy Boston - Florence

Helpful?
Thank That's N
2 reviews
Reviewed 2 days ago
NEW

I was worried about flying Swiss from Zurich to San Francisco because they fit 10 seats versus 9 in their 777s. But I have to say, the experience was not too bad. The seat was a bit narrow but the service was very good. The food was good and they offer complimentary alcohol (not just beer and wine) in economy....

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International Economy Zurich - San Francisco

Helpful?
Thank Bruce M
See travel tips for airlines
“Don't expect a lot”
R7579PZdonnac, 20 Aug 2018 | Read review
“ZRH is really efficient airport for connecting flights.”
TroppSports, 20 Aug 2018 | Read review
“Simply use other airlines”
mahvashalavi, 20 Aug 2018 | Read review
“Don't fly with this airline”
thatsn2018, 19 Aug 2018 | Read review
“Use QATAR or any other airline - you will actually leave your destination.”
Alexia_Haupt, 17 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Swiss International Air Lines
Swiss International Air Lines (LX) is Switzerland's flag carrier and a member of the Star Alliance. The airline offers non-stop flights to more than 100 destinations in 48 countries. These include four points within Switzerland, as well as other cities in Europe, Africa, Asia, the Middle East, North America and South America. In addition to its alliance partners, Swiss has codeshare arrangements with more than 20 other airlines. The airline's fleet has a variety of two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. Depending on the departure city, premium class passengers may have access to the airline's SWISS First Lounge, SWISS Senator Lounge or SWISS Business Lounge. Swiss's primary hub is located at Zürich Airport (ZRH).

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