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TAP Portugal


4 of 5 stars
2,360 Reviews
Headquarters: Aeroporto de Lisboa Edificio 25 8 Andar, Lisbon 1704-801 Portugal +351-707-205-700 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 705
    Excellent
  • 956
    Very good
  • 426
    Average
  • 149
    Poor
  • 124
    Terrible
Honest price and good food

This a friendly air company, mainly because is the same language and closer culture with us... read more

4 of 5 starsReviewed 3 days ago
Rodrigo M
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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2,360 Reviews from our TripAdvisor Community

Write a Review

2,360 reviews from our community

Date | Rating
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English first
Leeds, United Kingdom
Level Contributor
27 reviews
38 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

I had the misfortune of using this airline and I will never use it again! Departure from Manchester nearly 2 hours late, no apology or explanation given but found out from one of the ground crew that the cleaners hadn't arrived to clean it from it landing. Then when coming home from Lisbon at check in they told my partner...

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Europe Economy Manchester - Lisbon

Helpful?
3 Thank Chrissy316
Level Contributor
6 reviews
4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This a friendly air company, mainly because is the same language and closer culture with us Brazilians.

International Economy Sao Paulo - Dusseldorf
Helpful?
3 Thank Rodrigo M
Rugby, United Kingdom
Level Contributor
24 reviews
16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

First time with this airline and I have to say the family were very impressed, fantastic customer service, connecting flight bang on time, seats very comfortable, could have had a little more leg room but thats my fault for not paying for the extra space.

Europe Economy Faro - London
Helpful?
3 Thank paul h
Lisbon, Portugal
Level Contributor
240 reviews
87 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

TAP is undergoing a refurbishing program that includes full overhaul of the aircraft and the change from VHS (can you imagine?) to Digital entertainment. My son that also flies this route told me the TAP plane he took before was much better so, I took my chances and flew to Lisbon with Azul with a nice plane, full 180º beds...

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International Business Class Lisbon - Sao Paulo

Helpful?
2 Thank 47carlosm
New York / Manila
Level Contributor
6 reviews
1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

My flight was from Lisbon to Barcelona. Thankfully it was a short trip. I sweated the whole entire flight and I don't usually sweat. It was like a sauna in there. It did not seem like the AC was on. No air was coming out from the overhead. The staff was nice but I will never choose TAP unless I...

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Europe Economy Lisbon - Barcelona

Helpful?
1 Thank meirou87
Bournemouth, United Kingdom
Level Contributor
53 reviews
48 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I am an experienced traveller, taking 17 long haul flights in 7 years. I know what is good and bad. I boarded the flight with my son, we are 1.88M and 1.96M respectively. Then we tried to get in the seat, impossible, My son got moved to an exit seat (where lots of short people were sitting), I got severe...

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International Economy Sao Paulo - Porto

Helpful?
1 Thank Gentle_Giant_10
Florianopolis - Santa Catrina - Brasil
Level Contributor
20 reviews
13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

WE have a nice fligth from GRU to LIS in last july, 20, 2016 All the step since on check in to last scale, we have a good fligth. The borad service is super ! good meals, nice wine, good coffe, sice we was in economic class. I will fligth again by TAP !!

International Economy Sao Paulo - Lisbon
Helpful?
1 Thank heliorq
Guimaraes, Portugal
Level Contributor
222 reviews
798 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Old planes, no entertainement on european flights and staff that is making you a favor on assist you.

Europe Economy Porto - Hamburg
Helpful?
2 Thank vmimartins
Katwijk, The Netherlands
2 reviews
2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

I'm not happy with the customer service of TAP at all. I've filed 2 complaints online, on August 12 and sept 3 about my missed connection and therfore very very unpleasant journey. I received reference numbers in an automatic email bit till now (Sept 19!!!) NO reaction at all! What kind of service is that? I would not advice anybody...

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International Economy Amsterdam - Accra

Helpful?
2 Thank Kirstin C
Boca Raton, Florida
2 reviews
2 helpful votes
1 of 5 stars Reviewed 1 week ago

I do no have words on how bad the service of TAP Portugal is. First off, we begin with the seats. The seats were extremely uncomfortable to the point that a 5'1" person like me was suffering the whole trip. No internet service and when I asked the crew members almost laughed at the ridiculousness of my question. The entertainment...

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International Economy Miami - Barcelona

Helpful?
2 Thank yinell2016
See travel tips for airlines
“Living from Brazil this company has a good price to Europe.”
 of 5 stars 592rodrigom, 22 Sep 2016 | Read review
“Pay for the extra leg room”
 of 5 stars E6049TVpaulh, 22 Sep 2016 | Read review
“Book early ten it is cheap”
 of 5 stars anthonyf16, 14 Sep 2016 | Read review
“Use another Airline”
 of 5 stars 947TonyS, 13 Sep 2016 | Read review
“Take your own food with you.”
 of 5 stars watergeorg, 8 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About TAP Portugal
The flag carrier of Portugal, TAP Portugal (TP) is a member of the Star Alliance. The airline serves more than 85 destinations in 38 countries across Europe, Africa, North America and South America. TAP also has codeshare agreements with about 30 other airlines, and owns two subsidiary airlines: Portugália (NI), also known as PGA, and PGA Express (OC). TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates a primary hub at Lisbon Portela Airport (LIS) and a secondary hub at Porto's Francisco de Sá Carneiro Airport (OPO).
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