Thai Airways

Headquarters: 89 Thanon Vibhavadi Rangsit, Bangkok Thailand 10900

+66 2 288 7000

Website

4.016,678 reviews

Travellers' Choice 2020 Winner

Travellers' Choice 2019 Winner

Travellers' Choice 2018 Winner

Travellers' Choice 2017 Winner

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About Thai Airways

Airline Alliance

Star Alliance

Airline Summary

THAI (TG) is the flag carrier of Thailand and a founding member of the Star Alliance. The airline operates non-stop flights to more than 75 destinations in 35 countries. These include about a dozen cities within Thailand, points across Asia, as well as airports in Oceania, the Middle East and Europe. THAI also has codeshare arrangements with more than 20 other airlines. THAI's fleet includes a variety of one-, two- and three-cabin configurations featuring Royal First Class, Royal Silk Class (Business Class) and Economy Class. Premium class passengers have access to the airline's THAI Royal Silk and Royal Orchid lounges, where available. THAI is also the sole owner of a subsidiary airline, Thai Smile Air (WE).

4.0

16,678

Excellent

6,269

Good

5,550

Average

2,386

Poor

1,012

Terrible

1,461

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Ricardo M

6 contributions

Problem with credit cards

Kuala Lumpur - BangkokSoutheast Asia

I love flying with Thai airways. But yesterday I tried booking a flight and it says payment rejected. I tried both amex and visa and the same results. I called up the service center and they told me that USA and Canada credit cards are having issues. Not sure if they will fix this problem or not.

Date of travel: March 2025

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Written 24 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Cathy147

Melbourne, Australia

52 contributions

Homeward bound in business class !

Bangkok - MelbourneInternational

Our one way flight from Bangkok to Melbourne, business class , exceeded our expectations , though we were seated in the centre of the very last row. Good leg room if you didn’t wish to lay in the bed position, which I personally prefer. Warm padded blanket for the overnight sleep. Staff were efficient, offering drinks and a warm face washer on being seated. Meals were reasonable. ETA in Melbourne on time, bonus ! Thanks Thai Airways 😊

Date of travel: February 2025

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Written 24 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

joringge

Southampton, United Kingdom

3 contributions

MISMANAGEMENT

Bangkok - LondonInternational

I am writing to formally express my disappointment and frustration regarding my recent experience with Thai Airways. We were scheduled to arrive at London Heathrow from Manila and Bangkok at 06:50 AM March 21, 2025; however, due to unforeseen circumstances involving a fire, our flight had to be redirected to Belgium. While I completely understand that this was beyond anyone’s control, the way Thai Airways handled the situation upon our arrival in Belgium was highly unprofessional and unacceptable. Upon landing, there was no one to assist or guide us on what to do next, leaving passengers in a state of confusion for two to three hours. Eventually, we were instructed to proceed to Gate B21—a 15-minute walk—where we were informed that we would be flown to Manchester the same day. However, this information kept changing: first to Birmingham, then back to Manchester, creating unnecessary stress and uncertainty. The most frustrating part of this ordeal was when we were already inside the transfer bus, waiting in front of the plane, only to be informed that the pilot refused to fly due to exceeding his working hours. To make matters worse, the reason for the delay was then changed again, claiming that all London airports were closed. As a result, we were forced to return to the airport and wait once more—by this time, it was already 1:00 PM. The mismanagement continued when we were instructed to claim our luggage because accommodations would be arranged for us. However, upon reaching immigration control, we were denied entry because we did not possess a Schengen Visa. This led to a frustrating cycle of waiting, re-clearing security, and walking back to Gate B21, all without clear communication or support from Thai Airways staff. Having a designated airline representative to provide guidance would have significantly alleviated the confusion and stress experienced by passengers. In the end, passengers without a Schengen Visa were left stranded inside the airport with only folding beds, pillows, and blankets until the following day—more than 16 hours in total. Although we were given food vouchers and basic toiletries, this was inadequate and completely unfair. Some passengers were provided with hotel accommodations and access to their luggage, while others, including myself, were left to endure these poor conditions. This discriminatory treatment is unacceptable. It is VERY UNFAIR when it’s not our fault that we landed in a Schengen country that we didn’t plan and we didn’t get the same treatment as the others who had the visa. Beyond the inconvenience, this situation has caused financial losses due to cancelled bookings for transportation upon arrival (which were already paid for), missed commitments, and work schedules that had to be rearranged. We are now scheduled to fly at 9:00 AM to London Heathrow March 22, 2025, which was delayed again due to luggage which added burden as it complicates our journey home. This has led to additional expenses, including transportation, phone credit, Wi-Fi, batteries, clothing, and meals, all of which I have had to cover personally. I am extremely disappointed by the lack of organization, communication, and support provided by Thai Airways during this ordeal. I expect a formal response from your team outlining how you plan to address this issue and an appropriate compensation for the undue stress, inconvenience, and additional costs incurred. I trust that Thai Airways values its passengers and will take this matter seriously. I look forward to your prompt response.

Date of travel: March 2025

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Written 23 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

CC Parat C

1 contribution

Nice

Bangkok - TokyoNorth Asia

Nice tbh only thing bad is the bathroom but it’s just a bit dirty and the entertainment is also nice but not perfect for kpop listeners but yea

Date of travel: October 2024

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Written 23 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Mark W

Freeland, Washington

418 contributions

SE Asia, this is your go-to airlines

Kathmandu - BangkokSoutheast Asia

Flying between countries of SE Asia (or within Thailand), we highly recommend Thai Airways! They are punctual, comfortable with fantastic legroom for tall people in economy plus or business class, and excellent service. They serve a full meal on a one hour flight.

Date of travel: March 2025

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Written 22 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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