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TUIfly (Germany)

1,976 reviews
Headquarters: Flughafenstrasse 10, 30855, Hannover, Lower Saxony Germany 011 49 180 6 000120 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,976 Reviews from our TripAdvisor Community

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1,976 reviews from our community

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Showing 232: English reviews
Stralsund, Germany
Level 1 Contributor
3 reviews
Reviewed 1 week ago

This airline let us wait seven and a half hours at the airport on Rhodes without help or information. There has been no contact person who could help us, there was no Information about the reason of delay, no help for 3 disabled from 4 of us and anoter 135 passengers . We asked employee from an other airline, exactly...

Europe Economy Rhodes - Hamburg

Thank cdpabayern
Level 2 Contributor
5 reviews
Reviewed 2 weeks ago

Both flights were ahead of time and it was first time in my flight history. I have flown over twenty times and this time I were very happy because I had one hour more time to be in Samos.

Europe Economy Helsinki - Samos
Thank Panu K
1 review
Reviewed 3 weeks ago via mobile

Unfortunately I'm just off my second flight with them in a week and both times they've lost my luggage. No one gave a hoot and there was minimal help. Really disappointed as it was my first flights with them.

Europe Economy Edinburgh - Hannover
Thank Neil F
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed 4 weeks ago

The flight to Menorca was just nice, everything worked out as it was supposed to. Unfortunately the return flight was delayed. Certainly, this can happen but the unfortunate aspect was that passengers were not informed about the reasons nor how long the delay may actually take. In the end it was about 90 minutes. All in all a bit unfortunate,...

Europe Economy Hamburg - Menorca

Thank Henry79spain
Level 2 Contributor
6 reviews
4 helpful votes
Reviewed 4 weeks ago

Very nice flight. Staff was really friendly, beautiful Boeing 737 plane and the food was also very good!

Europe Premium Economy Amsterdam - Las Palmas de Gran Canaria
Thank MichelleArts
Fuerteventura, Spain
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 4 weeks ago

The flight was delayed. We sat on the tarmac for nearly 3 hours. This was not the fault of the airline but to a thunderstorm nearby. The staff were very nice and helpful. When we eventually departed the flight was fine.

Europe Economy Frankfurt - Fuerteventura
Thank 144scarlett
Caerphilly, United Kingdom
Level 5 Contributor
52 reviews
19 helpful votes
Reviewed 9 June 2018

This destination is ideal from Cardiff, it is only 2 Hrs flying time. Plane was on time at departure and only slightly delayed on the return flight.

Europe Economy Cardiff - Menorca
Thank Cliff E
2 reviews
4 helpful votes
Reviewed 31 May 2018 via mobile

10 hours with kid that never sits & leg discomfort - that was my horror dream before the flight. However, I was very pleased with my flight: the newest & modern plane I've ever fly, a lot of space for legs so that I first time didn't have discomfort. Kids activity books and small presents. Food was delicious, special for...

International Economy Manchester - Cancun

Thank Kseniia C
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 25 May 2018

Due to a strike in France, the flight was delayed and could not land in Munich due to a ban on night flights. It took a long time before the travellers were correctly informed. Finally the journey via Hannover (arrival approx. 01:00 at night) was redirected and the passengers were compensated with a voucher of 15,- Euro. In Hannover the...

Europe Economy Las Palmas de Gran Canaria - Munich

Thank Erwin T
Canton of Zurich, Switzerland
Level 4 Contributor
27 reviews
9 helpful votes
Reviewed 22 May 2018

We had a vacation at Cabo Verde, took TUI fly from stuttgart & it was early flight ( At 06:00 ) it took us 6 hours to get there. The flight was OK, we went the same hotel organised by TUI 6years ago, and 5 years ago with the same TUI fly, but I have to say it was better...

International Economy Stuttgart - Boa Vista

Thank nortak46
See travel tips for airlines
“My tip: Dont use this airline.”
cdpabayern, 9 Jul 2018 | Read review
“if you are tall book a seat at the emergency exit”
Henry79spain, 20 Jun 2018 | Read review
“For an economy flight this airline was OK. I don't think I would describe any airline as 'fantastic'.”
144scarlett, 18 Jun 2018 | Read review
“I can not tell you much.”
nortak46, 22 May 2018 | Read review
“Buy an extra leg room seats.”
506oleksandrg, 3 May 2018 | Read review
Show next 5 travel tips 5 of 10
About TUIfly (Germany)
German-based TUIfly (X3) flies both scheduled and charter flights to about 40 destinations in Europe, Africa and Asia. The airline, which primarily caters to vacation travelers, has a fleet configured with only Economy Class seating. TUIfly is owned by TUI Travel, which also owns and operates Dutch-based Arkefly (OR), French-based Corsair International (SS), Belgian-based Jetairfly (TB), UK-based Thomson Airways (BY) and Sweden-based TUIfly Nordic (6B). TUIfly has eight focus cities across Germany, including Hannover Airport (HJ), where the airline is headquartered.
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