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TUIfly (Germany)


2,400 reviews
Headquarters: Flughafenstrasse 10, 30855, Hannover, Lower Saxony Germany 011 49 180 6 000120 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,400 Reviews from our TripAdvisor Community

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2,400 reviews from our community

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Showing 252: English reviews
1 review
Reviewed 1 week ago

this was the letter I wrote in July 2018 (any answer to date...) for the outbound flight : "Dear Sir or Madam, I have the regret to write this complaint letter in the bus which is driving us back at the airport (SCN)... Moreover IN A BIG TRAFFIC in Germany !!! First of all, we had bad news on the...

Date of travel: July 2018
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Europe Economy Saarbrucken - Kos

Helpful?
Thank LM98765
Karlsruhe, Germany
Level 2 Contributor
6 reviews
Reviewed 3 weeks ago

Our flight was good and the crew was very nice. We had comfort seats and therefore 20 kg luggage free. On board we had to pay extra for refreshments and meals, but the prices are reasonable. Nowadays there are not so many alternatives in choosing a „better“ airline. Always remember- it‘s a plane not a bus. The cheap cheap cheap...

Date of travel: December 2018
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Europe Premium Economy Las Palmas de Gran Canaria - Frankfurt

Helpful?
Thank Lea819
1 review
Reviewed 5 weeks ago via mobile

I am always amazed how airlines come up with new fees. I mean, I want to travel from A to B. Just tell me the price for that and then deliver. It could be that easy, but it is not. Pay extra for checked bags, pay extra for check-in at the airport terminal (seriously now?), pay extra for refreshments... I...

Date of travel: December 2018
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Europe Economy Las Palmas de Gran Canaria - Hannover

Helpful?
Thank Ilka W
Brixham
Level 4 Contributor
32 reviews
17 helpful votes
Reviewed 18 December 2018 via mobile

Rather expensive to check in when you have to pay for seats on top of the fare. However very efficient flying from a local airport.

Date of travel: November 2018
Europe Economy Exeter - Tenerife
Helpful?
Thank tonyeasdown
Karlsruhe, Germany
Level 6 Contributor
91 reviews
14 helpful votes
Reviewed 22 November 2018

The ticket was not cheap and yu have to pay EVERYTHING extra, even cabin luggage which other low cost companies alows you to carry 10kg free of charge. I only booked this flight because the time of departure was convenient for my connection. At the end the flight was delayed 45 minutes and I almost missed my connection. At the...

Date of travel: October 2018
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Europe Economy Faro - Frankfurt

Helpful?
Thank MariaEmiliaMiranda
Frankfurt, Germany
Level 3 Contributor
14 reviews
10 helpful votes
Reviewed 17 November 2018 via mobile

The fact that i am 1.93m says it all, it is getting worse with the leg space, in fact it is so bad that the airlines should at least give you that information when you check in and offer you some premium blablabla .... Like that you have at least a choice

Date of travel: October 2018
Europe Economy Frankfurt - Fuerteventura
Helpful?
Thank groovedoctor3000
Ludwigsburg, Germany
Level 4 Contributor
32 reviews
6 helpful votes
Reviewed 16 November 2018

Boarding as long (and no food&drink&movie) as a low Cost company.... A lot of groups ... Plane was on time....

Date of travel: November 2018
Europe Economy Palma de Mallorca - Frankfurt
Helpful?
Thank EricStuttgart
Antwerp, Belgium
Level 6 Contributor
202 reviews
53 helpful votes
Reviewed 27 October 2018

The boarding was on schedule, we stayed at the gate however, for at least 20 minutes, without any explanation, which would have been appreciated . No free glass of water on this flight, which they usually do . The flight back home left in time, and on this flight everybody got a free beverage . What we like about TUIfly...

Date of travel: October 2018
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Europe Economy Brussels - Valencia

Helpful?
Thank KoenDT
Hamburg, Germany
Level 6 Contributor
134 reviews
77 helpful votes
Reviewed 23 October 2018

We booked a cruise for 24 family members on Mein Schiff - all inklusive. The offered flight from TUI to this cruise is TUI FLY. 3 things made us very unhappy with this airline 1. During this flight no drinks and no food is offered free of charge. These concepts clash! It is a 3 hour flight, we had 4...

Date of travel: October 2018
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Europe Economy Hamburg - Valletta

Helpful?
Thank biker5050
Basel, Switzerland
Level 3 Contributor
16 reviews
2 helpful votes
Reviewed 11 October 2018

The flight was on time on the way there, delayed on the way back. We had no problems with boarding, check in and the personnel on board was really friendly. As all the low cost I would use it again for flights shorter than 4 hours (like this one).

Date of travel: September 2018
Europe Economy Basel - Heraklion
Helpful?
Thank GiuliaClaudiaM
See travel tips for airlines
“choose the comfort seats an pay a bit more to have a relaxed flight!”
Lea819, 27 Dec 2018 | Read review
“Avoid as much as you can.”
MariaEmiliaMiranda, 21 Nov 2018 | Read review
“Try To fly only with a trolley !”
EricStuttgart, 16 Nov 2018 | Read review
“Expect to pay extra money for comfort”
biker5050, 23 Oct 2018 | Read review
“Dont book priority heck in - no sense”
jvonroe1, 21 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About TUIfly (Germany)
German-based TUIfly (X3) flies both scheduled and charter flights to about 40 destinations in Europe, Africa and Asia. The airline, which primarily caters to vacation travelers, has a fleet configured with only Economy Class seating. TUIfly is owned by TUI Travel, which also owns and operates Dutch-based Arkefly (OR), French-based Corsair International (SS), Belgian-based Jetairfly (TB), UK-based Thomson Airways (BY) and Sweden-based TUIfly Nordic (6B). TUIfly has eight focus cities across Germany, including Hannover Airport (HJ), where the airline is headquartered.
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