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Turkish Airlines

35,849 reviews
Headquarters: Turkish Airlines General Management Building, Ataturk Airport, Yesilkoy, Istanbul Türkiye 34149
Overview
3.535,849 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Turkish Airlines

Airline Alliance

Star Alliance
Headquarters: Turkish Airlines General Management Building, Ataturk Airport, Yesilkoy, Istanbul Türkiye 34149

Airline Summary

Established in 1933 with a fleet of five aircraft, Star Alliance member Turkish Airlines (TK) has a fleet of 328 (passenger and cargo) aircraft flying to more than 300 worldwide destinations as 253 international and 49 domestic, in 121 countries.
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THOMASFROMDAMASCUS wrote a review Today
Damascus, Syria3830 contributions795 helpful votes
Beirut - Istanbul
International
I am getting to really enjoy Turkish Airlines, as earlier this month I had two legs on TK. The first from Beirut to Istanbul International Airport, and then from Istanbul onwards to Prague. We departed BEY a few minutes late, but the captain made up that time and we arrived a bit early at Istanbul International Airport. The meal service was very nice as it was like a light brunch. I really enjoyed my lay over at the new Istanbul International Airport. My second flight from Istanbul to Prague was a slightly longer flight and was very nice. The service was very fast and professional on this flight. The food served was quite tasty and flavorsome. They do serve a nice white wine, which went well with my vegetarian meal. We arrived to Prague on time. If you really want to enjoy your next flight I suggest that you try Turkish Airline’s, trust me you will not be sorry.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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SJG2080 wrote a review Today
1 contribution
Chicago - Istanbul
International
Do NOT travel on Turkish Airlines. They lost my luggage but it was found the next day and I have been waiting for it to be delivered for 3 days and have no clothes. They have poor customer service and do not care I have no clothes. They keep telling me another 48 hours each time I call. I would not recommend using them for your travel needs.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mr Ak wrote a review Yesterday
1 contribution1 helpful vote
London - Elazig Province
Europe
Booked tickets early in February on the Turkish airlines app for return ticket flights in May 2024. The trouble started at the end of February when they went for rebranding to AJet. I was bombarded with SMS each day until May that the flight number would change and the link to confirm the change never worked because I was directed to the never working Turkish airlines app. Then, a friend suggested I delete the app completely and then the link might work. The link worked at the end on the last day I was able to confirm the flight. Although, no check-in would be allowed through the app. We on boarded the flight and there was no customer service. We found out the package we paid for 'comfortjet' was not existent anymore. I paid extra when buying the ticket to get a bit more comfort i.e the extra legroom seats. Although on their website says we would be offered free catering on the flight, there was no such thing. İnstead, they charged us 5 euro for water. We waited customer service to apologise but they avoided us. To ease the pain of the experience. I bought my wife meal because she was upset and paid extra 27 euro for meal for us two. One cabin crew accepted with the package we bought it should at least include the standard free catering as advertised on the website for international flights. Even Pegasus never charged us for water. I've seen Pegasus crew offer free water to vulnerable customers on many occasions. At the airport our luggage was sent to the wrong aisle and we waited almost two hours, we found out ourselves that the luggage was actually sent to another aisle. We had to convince the security guard that our luggage was on different aisle so he would let us through to the other part of the airport. Which he only accepted and let us through when so many customers complained. At 2am after midnight. I complained to the customer service which directed me twice to Ajet. I bought the tickets from Turkish Airlines App directly. They don't even take any responsibility except when it comes taking the payments out of your pocket. Ajet didn't take any responsibility either they don't even know what comfortjet is anymore as it doesn't exist and the people in the customer service isn't trained to respond such queries. The whole experience was shocking. I can tell surely the Turkish airlines has changed a lot in the past. I mean negatively. So be cautious and don't assume you'll get the same level of service you used to get with them. Had to write this review so other vulnerable customers don't go through the same trouble we had.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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LILY B wrote a review 27 May
1 contribution1 helpful vote
Sacramento - Tehran
International
Decided to visit Iran from Sacramento, California which I do that every other year and this time I decided to travel with Turkish Airline. I can always take 2 baggages with me but after I purchased my ticket, I realized I can only take one baggage with me so I called and told them that I am paying more why am I only allowed to take one baggage and the rep told me it is what it is. I asked how much more do I pay if I wanna take an extra baggage with me and she told me we do not give that option so I decided to cancel with Turkish Airline and pay $260.00 fine and booked a ticket with Qatar Airline. Qatar Airline customer service reps are much nicer anyways and I will never travel with Turkish Airline!
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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komala100 wrote a review 27 May
Chicago, Illinois1 contribution2 helpful votes
Lahore - Chicago
International
Really poor customer service. Their employees are unprofessional, rude, and unwilling to help if you miss your connection. Majority are just sitting on their phones and don’t even look up when you approach them at the Istanbul Airport. Getting them to help you with anything is impossible. Desk employees tell you to call customer service, then customer service reps tell you to go to the desk, both useless. Recently my elderly mother was stranded at the Istanbul airport via Turkish Airlines and not a single employee wanted to assist her. We had to book her on another airline instead. Sadly it’s better to pay a little more and just fly Emirates, Etihad, or Qatar.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Our Turkish Aircraft Landing at Beirut International Airport.
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THOMASFROMDAMASCUS wrote a tip Today
"I am tall, so I always try to buy a Bulk-head Seat..."
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Joshua W wrote a tip 27 May
"Book a different airline."
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amr_luna wrote a tip 27 May
"Just pray that your travel plans won’t change when you buy anything from Turkish Airline, cause they not refunding anything"
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Sherpa03594046157 wrote a tip 26 May
"Better book a different airline "
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AtsIsm wrote a tip 26 May
"Book with another airline!!"
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Round TripOne-wayMulti-city
Depart
Wed, 12/06
Return
Wed, 19/06
Travellers
1, Economy