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United Airlines

Headquarters: 233 S. Wacker Drive, Chicago, IL 60606
Overview
3.055,308 reviews
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About United Airlines

Airline Alliance

Star Alliance
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606

Airline Summary

US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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55308Reviews
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Ruth-Ann R wrote a review 14 Jul
1 contribution1 helpful vote
Montego Bay - Toronto
International
They can't find my bag and today is July 14th and I travel july 10th and i brought it to the necessary connecting flight bag drop
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Alicia C wrote a review 14 Jul
1 contribution3 helpful votes
Detroit - Gunnison
Domestic
Absolutely horrible customer service. They cancelled my flight and rebooked the next day, called and got it rebooked to an airport over an hour away however had to get a rental and drive over 3 hours due to construction. Then my flight home was delayed and I missed my connecting flight. I sat at the airport over 8 hours to have another delayed flight and then engine issues which resulted in getting off our plane that we sat on for over 2 hours then had to re-board a new plane an hour later. United won’t reimburse me, though I paid premium for these flights and had the worst experience ever. I would never fly with them again, also worst airline and customer service. Good luck trying to get refunds when they care the reason you miss or have an cancelled flight and they give you the run around thinking you’ll just give up asking. Will never recommend or use them again.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Rob K wrote a review 14 Jul
1 contribution2 helpful votes
Newark - Dublin
International
Absolute bottom of the barrel trash airline. Should be absolute last option. If no options, check for a different airline the next day because your untied flight will be cancelled anyway.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Anna T wrote a review 14 Jul
1 contribution2 helpful votes
Jacksonville - Washington DC
Domestic
We were a group of seven people scheduled to fly from Jacksonville to Washington at 2:15pm, after like 30 minutes on the plane, we were told to get out because there had been a disfunction, which is fine, but the workers didn't help at all. after hours of queuing, they convinced us to stay with their company and reschedule the same flight, which however never left. All the employees would do is mocking us and laughing in our face, so at 11pm we left the airport, with no flight to go back home to Italy. The next morning we showed up at the airport at 5 in the morning, but they didn't let us board because the workers from the night before hadn't canceled any tickets so now we had 64 tickets and couldn't leave. Even though the worker in the morning tried to help us, we eventually left. The plane was very comfortable though.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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AussieTraveler91 wrote a review 14 Jul
Southport, Australia21 contributions2 helpful votes
San Francisco - Brisbane
International
The check-in staff member in San Francisco was rude, not smiling once. She incorrectly tagged our bags, losing a mobility aid which did not arrive at the destination. The in-flight entertainment system was broken, not functioning for a 13 hour flight. One suitcase was broken on arrival. Not at all a business class experience. Try another airline.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Alicia C wrote a tip 14 Jul
"Don’t use United, they have the worst customer service and almost all their flights are always cancelled or delayed."
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Anna T wrote a tip 14 Jul
"don't. "
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AussieTraveler91 wrote a tip 14 Jul
"Fly another airline"
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rhkimmunology wrote a tip 14 Jul
"As a lifetime million miler, varying between Gold and Platinum, I have flown United for over 60 years and now avoid this airlines."
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Jaime S wrote a tip 14 Jul
"Please direct any change with the airport and not the customer care 1800United1."
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: S$40
2th checked bag: S$54
3th checked bag: S$202
4th checked bag: S$202
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: S$40
2th checked bag: S$67
3th checked bag: S$202
4th checked bag: S$202
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: S$40
2th checked bag: S$74
3th checked bag: S$243
4th checked bag: S$243
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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