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United Airlines


25,973 reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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25,973 Reviews from our TripAdvisor Community

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25,973 reviews from our community

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Showing 22,612: English reviews
New York City, New York
Level 6 Contributor
123 reviews
34 helpful votes
Reviewed yesterday
NEW

I know a lot of people don't like United, but I've only had good experiences with them recently. Flew direct from NYC to Honolulu (and back) and had a pleasant experience. Left on time, arrived early, good in-flight entertainment (it's a long flight!) service was fine - no complaints.

Domestic Economy Newark - Honolulu
Helpful?
Thank tavg
Level 5 Contributor
70 reviews
22 helpful votes
Reviewed yesterday
NEW
via mobile

Flight was on time. Flight crew professional and friendly. Short flight, and easy travel. We had two pilots and two flight attendants.

Domestic Economy Bangor - Newark
Helpful?
Thank LookinAround121
Hopewell, New Jersey
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed yesterday
NEW

Nice crew. Paid extra for more leg room--worth it for 9 hr flight. Decent food. Good choice of movies in Economy Plus class

International Economy Venice - Newark
Helpful?
Thank Dan C
Boise, Idaho
Level 5 Contributor
67 reviews
17 helpful votes
Reviewed yesterday
NEW

My wife and I flew direct from BOI to SFO, midweek and returned midweek in January. We checked a single bag between us and had carry-ons. We had no issues with the flight, check-in, or service personnel. Everything went pretty much like clockwork.

Domestic Economy Boise - San Francisco
Helpful?
Thank Sam N
Salem, Oregon
Level 5 Contributor
59 reviews
20 helpful votes
Reviewed yesterday
NEW
via mobile

I just don’t like flying. But United Airlines make my journey safe and on time to Munich. Little turbulence but the craft was big enough where the bumps were minor. The food was terrific! I had the pasta and my husband dined on the chicken. Both dishes came with salad and dessert, and quite filling. We arrived on time in...

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International Economy Portland - Munich

Helpful?
Thank Theodora H
Spicewood, Texas
Level 4 Contributor
38 reviews
18 helpful votes
Reviewed yesterday
NEW

Have had some bad experiences with United in the past but this flight went as planned, on time, no lost luggage but most importantly a very nice flight attendants. You never know with United but this one was good.

International Business Class Santiago - Austin
Helpful?
Thank Justine L
Los Angeles, California
Level 3 Contributor
11 reviews
Reviewed yesterday
NEW
via mobile

This was an OK flight as are most flights on United airlines. I think that the airlines have been effective and lowering expectations of service for their customers. The amenities associated with this or any other flight of light are certainly less than they were a decade or two ago. The flight attendants Were friendly and went out of their...

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Domestic Economy Washington DC - Los Angeles

Helpful?
Thank Lee H
Level 4 Contributor
23 reviews
2 helpful votes
Reviewed yesterday
NEW

I will not use this review to talk about some other United flights but I will say the service is wildly inconsistent. This flight was a night flight so the cabin services were limited which was fine. We left on time and arrived a bit ahead of schedule which was fine with everyone on the flight. The crew was attentive...

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USA First Class Mexico City - Houston

Helpful?
Thank 39guyj
Boston
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

The worst customer service at the additional services. I have watched 12 people ahead of me directed somewhere else with the response always. They sent me here !!!understaffed. Maybe overworked but not customer service oriented. They need to make United execs try their own process. It would change.

Domestic Economy Chicago - Boston
Helpful?
Thank tezoe
Austin, Texas
Level 5 Contributor
57 reviews
27 helpful votes
Reviewed yesterday
NEW
via mobile

This is the third consecutive month I have made this connection from Chicago O’Hare to Green Bay. It is also the third consecutive month this flight is delayed and I arrive in Green Bay late. This one was only 45 minutes late.

Domestic Economy Chicago - Green Bay
Helpful?
Thank PPDAus
See travel tips for airlines
“Ask for the military discount if checking a bag, first one is free.”
samn265, 20 May 2018 | Read review
“Travel early in the day and be at the gate on time.”
George700East, 20 May 2018 | Read review
“Download the United App for loads of free entertainment.”
sfimporter, 20 May 2018 | Read review
“Don't book another airline”
mrquigley, 20 May 2018 | Read review
“When they say they will have a rep on landing to confirm connecting flights hold them accountable if they are not.”
asho569, 20 May 2018 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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