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Virgin Atlantic Airways


6,528 Reviews
Headquarters: Manor Royal Crawley, Crawley RH10 9NU England +44-0344-209-7777 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,528 Reviews from our TripAdvisor Community

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6,528 reviews from our community

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Showing 6,340: English reviews
Greater Sacramento Area
Level 6 Contributor
73 reviews
19 helpful votes
Reviewed yesterday
NEW
via mobile

I’ve always heard good things about VA and was extremely happy with both of my flights to and from Heathrow. The staff was pleasant and the special food I ordered was delicious. The seats were roomy and comfortable and they had a good selection of entertainment.

International Premium Economy San Francisco - London
Helpful?
Thank Searchin4Vacays
Manchester, United Kingdom
Level 4 Contributor
30 reviews
2 helpful votes
Reviewed yesterday
NEW

First flight for ages that got it just perfect from start to finish couldn't fault it form booking in at Orlando to landing at Manchester, flight attendants very attentive would definitely fly with them again

Domestic Premium Economy Orlando - Manchester
Helpful?
Thank jacy50
Manchester, United Kingdom
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed yesterday
NEW

Thank you so much for upgrading us from Premium Economy to Upper Class on our journey to New York. It was my husbands birthday and a lovely surprise. Both of our journeys were fantastic, nothing was too much trouble, service, food and comfort was great. We will certainly book again with Virgin Atlantic in Premium Economy it is certainly worth...

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International Premium Economy Manchester - New York City

Helpful?
Thank alison202016
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

Staff- welcoming at the door. Service- ample drinks and food Seat - paid for extra leg room so comfortable. Was not happy to have to pay £5.00 extra on the way back from Barbados to England this month! Cleanliness of plane- acceptable Flight time- we made good time there and back In-flight entertainment- very good Charging facilities- not able to...

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International Economy London - Bridgetown

Helpful?
Thank Caroline C
Tring, United Kingdom
Level 6 Contributor
175 reviews
87 helpful votes
Reviewed yesterday
NEW

VS93.Boarded on time. Only slightly late on take-off. Very comfortable flight on 747. In-flight entertainment was average, but the food was decent. Highlight was the service from the cabin crew. We had an outstanding young lady named Ashleigh who catered for our every need in our party of six, including two young children. She is a star & made the...

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International Economy London - Cancun

Helpful?
Thank BigBrian_11
New York, New York, United States
Level 4 Contributor
40 reviews
14 helpful votes
Reviewed yesterday
NEW

There is no First Class in the choices, but First (or Upper Class as Virgin calls it) is a joke. Every flight I have taken, there are visitors from other classes coming up to Upper Class, to visit their friends or family. It is VERY annoying, disturbing and inconsiderate. I will no longer fly Virgin Atlantic because they do not...

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International Business Class New York City - Manchester

Helpful?
Thank TangoParrot
St.Paul
Level 4 Contributor
38 reviews
20 helpful votes
Reviewed yesterday
NEW

First time, but not the last, on this new partner with Delta and Sky Team. Talk about fun, thoughtful and smart flying. Encouraging folks to sleep on transatlantic flights by NOT pushing cocktails, dimming the lights almost immediately. Magazine educates on healthy tips and sustainability. Crew is polite, perky and fun in that British game way. And the CLUB???? The...

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International Economy Boston - London

Helpful?
Thank Gayletravels
Level 3 Contributor
13 reviews
7 helpful votes
Reviewed 2 days ago
NEW

I haven't had the opportunity to travel for many years but when I did before I flew with virgin and this was over 12 years ago. They have changed, not as good as I remembered but I also couldn't fault anything really.

International Economy London - Orlando
Helpful?
Thank Julie J
Level 2 Contributor
9 reviews
8 helpful votes
Reviewed 2 days ago
NEW
via mobile

Check in was very good and easy but that’s about as good as our experience with Virgin got. Service during the 10 hour flight was not very good. No response at all to the call light for the entire flight. I didn’t even see a stewardess for over 2 and a half hours ? We were not offered a drink...

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International Economy London - Havana

Helpful?
Thank Nico G
manchester uk
Level 6 Contributor
104 reviews
37 helpful votes
Reviewed 2 days ago
NEW

Crew arrived one hour late so we were delayed which after waiting for a 5 hour connection was very tedious

International Economy Atlanta - Manchester
Helpful?
Thank shazb25
See travel tips for airlines
“Premium Economy seats are worth the extra money.”
BigBrian_11, 17 Jan 2018 | Read review
“Dont waste money on Upper Class”
TangoParrot, 17 Jan 2018 | Read review
“If you can try and prebook your seats”
Y7113DOjuliej, 16 Jan 2018 | Read review
“Pay for extra legroom or premium economy”
shazb25, 16 Jan 2018 | Read review
“Try to walk around to keep the circulation in your legs going!”
krystynalett, 16 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Atlantic Airways
British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).

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