We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Virgin Atlantic Airways


4 of 5 stars
2,387 Reviews
Headquarters: Manor Royal Crawley, Crawley RH10 9NU England +44-0344-209-7777 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 1246
    Excellent
  • 636
    Very good
  • 275
    Average
  • 125
    Poor
  • 105
    Terrible
Virgin to Washington CC

An on-time flight, very attractive cabin crew who were very professional and friendly. Good, but... read more

4 of 5 starsReviewed yesterday
andrewsT2723XH
,
Herts, UK
Rating summary
  • 4 of 5 stars
    Legroom
    4 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4.5 of 5 stars
    Check-in and Boarding
  • 4 of 5 stars
    Food and Beverage
    4 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

2,387 Reviews from our TripAdvisor Community

Write a Review

2,387 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Turkish first
  • Any
English first
Bury, United Kingdom
Level Contributor
5 reviews
5 of 5 stars Reviewed yesterday NEW

Boarded the flight and took my Economy seat - 25H (extra leg room) I usually travel in Premium Economy but this time I was on a tighter budget than normal. Before we had taxied, a stewardess approached me and asked if I had paid for extra leg room, I confirmed I had - to my surprise and delight, she said...

More 
International Premium Economy Manchester - Orlando

Helpful?
Thank Readie1965
Thousand Oaks, California
Level Contributor
3 reviews
1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Was able to upgrade to upperclass with miles and low fee. Got to enjoy the upperclass lounge in Heathrow. The seats on the plane convert to beds and thus was able to sleep on the 11 hour flight home. Great staff on the plane

International Business Class London - Los Angeles
Helpful?
Thank Kevin C
Herts, UK
Level Contributor
5 reviews
2 helpful votes
4 of 5 stars Reviewed yesterday NEW

An on-time flight, very attractive cabin crew who were very professional and friendly. Good, but not exceptional choice of films etc. Food was reasonable but had better. I would definitely fly Virgin again, but not as fantastic as all their advertising hype makes them out to be.

International Economy London - Washington DC
Helpful?
Thank andrewsT2723XH
Gilroy, California
Level Contributor
328 reviews
17 helpful votes
5 of 5 stars Reviewed yesterday NEW

These people were so relaxed, and entirely helpful, they made a day of missed flights, and delayed busses fade away, we ended up getting home within 20 minutes of our original arrival time (london to california)

International Economy London - Los Angeles
Helpful?
Thank Norma W
Level Contributor
8 reviews
2 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

We flew from manchester to Orlando international. We regularly fly with Virgin and have no issues with them. Great service and modern planes. Their entertainment on board is fantastic. I can sit there throughout the whole flight and watch the movies, TV, radio and games. Staff are always friendly and polite, I do have one niggle. The drinks service seems...

More 
International Economy Manchester - Orlando

Helpful?
Thank steven H
Greater Manchester, United Kingdom
Level Contributor
4 reviews
4 of 5 stars Reviewed yesterday NEW

Check in was quick and easy having already booked in online. We paid £40 for extra leg room seats, which are worth it, although they have gone up £5 since April! Plenty of up to the minute films to watch, which keeps you well occupied for the 9hr flight. Drinks are free and the meal was ok, nothing to get...

More 
International Economy Manchester - Orlando

Helpful?
Thank PobsandTasty3
Weston, Florida
Level Contributor
8 reviews
6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great airline with wonderful service and some of the best food on an airline. There are comfortable seats and a great tv system.

International Economy London - New York City
Helpful?
Thank SB2947
Brackley, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

What a fantastic way to travel, chauffeur picks you up at home and takes you to a designated area, airside within 2 minutes, then head to the Upper Class lounge, what an experience........... If flying to Hong Kong you must try this......... Can get a haircut, massage etc and a fantastic dining experience and all that before you fly.......... Some...

More 
International Business Class London - Hong Kong

Helpful?
Thank X1794JYjamesc
Fort Myers, Florida
Level Contributor
6 reviews
4 of 5 stars Reviewed yesterday NEW

Flew downstairs in the cabin on the flight over. Staff were excellent, quick and efficient service. Flight back a different story. They combined two flights (I believe for economic reasons) and we flew upstairs on the flight back. They have crammed so many economy seats upstairs along with the Premium Economy that the service was not nearly as good and...

More 
International Premium Economy Orlando - Manchester

Helpful?
Thank Gary R
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

A difficult long trip made better by a well functioning airline staff and state of the art air cabin. Economy class at 66 for 11 hours can be arduous but good food, clean cabin comfortable seats and good lighting high ceiling improved humidity levels and well trained staff makes it doable. I avoided my own preferred airline as the reputation...

More 
International Economy Los Angeles - London

Helpful?
Thank Duane P
See travel tips for airlines
“If you can afford it pay the extra for premium Economy”
 of 5 stars Readie1965, 28 Sep 2016 | Read review
“Heathrow to Hong Kong”
 of 5 stars X1794JYjamesc, 28 Sep 2016 | Read review
“do not fly coach! those seats were tiny..can't image a full sized person being comfortable”
 of 5 stars garyr670, 28 Sep 2016 | Read review
“Boeing 787 Dreamliner only aircraft tolerable for long journeys if you must ride economy class”
 of 5 stars 403duanep, 28 Sep 2016 | Read review
“I don't think I would pay for extra leg room again as there seemed to be more space between the rows than on other air lines”
 of 5 stars 835jacquelinej, 28 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About Virgin Atlantic Airways
British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).

278 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (278)
Viewed
View from Window (19)
Viewed
Cabin (44)
Viewed
Food and Drink (52)
Viewed
Seat (24)
Viewed
Airline Lounge (27)
Viewed
Airport (18)
Viewed
Onboard Feature (10)
Viewed
Other (84)