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Virgin Atlantic Airways

4 of 5 bubbles
2,682 Reviews
Headquarters: Manor Royal Crawley, Crawley RH10 9NU England +44-0344-209-7777 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 1406
  • 706
    Very good
  • 309
  • 143
  • 118
Good cabin service. Cramped seats

Cramped seats in economy especially if you put something in your seat pocket or the person in front... read more

4 of 5 bubblesReviewed yesterday
Aberdeen, United Kingdom
Rating summary
  • 4 of 5 bubbles
    4 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    4.5 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    4 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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2,682 Reviews from our TripAdvisor Community

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2,682 reviews from our community

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English first
Aberdeen, United Kingdom
Level Contributor
362 reviews
230 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Cramped seats in economy especially if you put something in your seat pocket or the person in front reclines their seat. Entertainment screens ok. Meals and drinks were good quality and the cabin service spot on. I appreciated the fact that cabin crew also offered passengers a glass of water several times through the flight to keep hydrated.

International Economy London - Boston
Thank DunelmArts
Nottingham, United Kingdom
Level Contributor
82 reviews
39 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Great service for our holiday to Washington DC. There's a wide range of entertainment on board and the staff were very accommodating and friendly.

International Economy London - Washington DC
Thank WDW_lover_76
Dallas, Texas
Level Contributor
6 reviews
6 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Excellent Service!! Great food! Biz class needs more comfortable seats but the service made up for it.

International Business Class Atlanta - London
Thank frank c
London, United Kingdom
Level Contributor
2 reviews
1 helpful vote
4 of 5 bubbles Reviewed 2 days ago NEW via mobile

Flew Upper Class for my fiancée's 40th birthday. What a fantastic start to the holiday. The lounge at Gatwick isn't as big as Heathrow, but it's still fantastically relaxing. On board the flight was delayed an hour but the cabin staff were very attentive and kept the champagne flutes topped up. Meals were great as far as airline food goes...

International Business Class London - Montego Bay

Thank Rob J
Level Contributor
42 reviews
100 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

Bit late writing this review (flew in January). Flew Upper Class as very special wedding anniversary (need to add here that the Club Lounge is amazing). Had flat bed seat 2A outbound and inbound same seats (hubby was in 3A). Outbound VERY, VERY GOOD, the steward came and sat at my seat while he went through my meal choices, wine...

International Business Class London - Dubai

Thank lemon1961
Greenock, United Kingdom
Level Contributor
9 reviews
5 of 5 bubbles Reviewed 3 days ago NEW

The seats are very Comfertable and spacious the cabin crew couldn't do enough for you the checkin staff were also very pleasant and helpful, made a long haul journey with children very pleasant.

Europe Economy Glasgow - Borlange
Thank Terrey M
Johannseburg SA
Level Contributor
238 reviews
60 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW via mobile

I asked for limited mobility assistance for my wife and it was spot on with a wheel chair at Virgin check-in a few minutes after we checked in. The Airports company staff at Heathrow saw us from check-in right through security and passport control. The security process was ridiculous with the airport assistant having to go through the same checks...

International Premium Economy London - Johannesburg

Thank Bggl
Level Contributor
6 reviews
6 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

I've been on Virgin Atlantic quite a few times this year. Their Upper Class service to second to none. Cleverly they have an extraordinary business lounge at heathrow and if you use their limousone service you are met very much as a VIP and are treated like one for the rest of the trip. The food on the plane was...

International Business Class London - Atlanta

Thank Jeremy T
Level Contributor
12 reviews
4 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

Virgin Upper Class is Business Class with a few extra frills. Rather like Air New Zealand, Virgin prefer to make the Business Class experience that bit better rather than add a First Class offering as well. For the most part it works. The lounge, as you'd expect, is trendy and well equipped. It doesn't have quite the hushed corporate feel...

International Business Class London - Dubai

Thank AGrahamC
Bangor, Maine
Level Contributor
5 reviews
4 of 5 bubbles Reviewed 3 days ago NEW

Generally great. Staff is truly professional. As an American, I am constantly impressed and simultaneously astounded by the difference in professionalism between European based and US based airlines. The staff is well put together in uniform. Very friendly. Punctual. They enjoy (or give the strong perception that they enjoy) their jobs. Although I didn't partake, the menu in economy class...

International Economy Boston - London

Thank Joe K
See travel tips for airlines
“Bring treats for the cabin crew. They appreciate it!”
 of 5 bubbles spankyrulz, 24 Oct 2016 | Read review
“If you can do use the limousine service. It adds an extra level of ease...”
 of 5 bubbles 620jeremyt, 23 Oct 2016 | Read review
“Try to avoid row 9 in Upper Class on the A330. There a fair bit of light and noise pollution from the bar during a night flight.”
 of 5 bubbles AGrahamC, 23 Oct 2016 | Read review
“Note this airline doesn't allow free seat selection prior to check-in, so if you are a seat snob like myself, this may stress you out.”
 of 5 bubbles 811joek, 23 Oct 2016 | Read review
“If you can afford to upgrade then do so especially on a long haul flight. I was very uncomfortable.”
 of 5 bubbles 484MargaretS, 23 Oct 2016 | Read review
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About Virgin Atlantic Airways
British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).

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