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Virgin Atlantic Airways


4 of 5 stars
73 Reviews
Headquarters: Manor Royal Crawley, RH10 9NU +44-0344-209-7777 Website

TripAdvisor Reviewer Highlights

Read all 73 reviews
Visitor rating
  • 34
    Excellent
  • 25
    Very good
  • 9
    Average
  • 2
    Poor
  • 3
    Terrible
Good service, clean plane and good food

On the positive side, I found the airline crew helpful and attentive. If I had any queries they... read more

4 of 5 starsReviewed 2 days ago
profjoypc
,
Alnwick, United Kingdom
Rating summary
  • 4 of 5 stars
    Legroom
    4 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Inflight Entertainment
    4 of 5 stars
    Onboard Experience
  • 4.5 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
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73 Reviews from our TripAdvisor Community

Write a Review

73 reviews from our community

Date | Rating
  • English first
  • Any
English first
Level Contributor
16 reviews
14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My 1st time on virgin and on a long haul flight. Premium economy. All I can say is it was amazing. Was greeted with huge smiling faces Paula chatted to us for about 10 minutes explaining things about the flight. The inflight entertainment is so good choices of. movies TV games and music to keep you occupied from start to...

More  International Premium Economy

Helpful?
Thank Antpk
London, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Had the comfiest flight last year for my journey to ATL and it wasn't delayed by a minute...so much nicer than when I've flew with other airlines such as Delta and BA. The only drawback was that my TV didn't work and the stewardess kept telling me it would work soon...this went on nearly 30mins until she moved me to...

More  International Economy

Helpful?
Thank Ebony212
Alnwick, United Kingdom
Level Contributor
981 reviews
407 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

On the positive side, I found the airline crew helpful and attentive. If I had any queries they answered them helpfully. Food and drinks service was excellent. The quality of the food was good and there was plenty of it. The plane was clean and had good toilet facilities. This is probably a very personal 'dislike' but I really don't...

More  International Business Class

Helpful?
Thank profjoypc
Alderney, United Kingdom
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 days ago NEW

The flight was enjoyable and I think Virgin is the only way to go! The hostesses are ageless - very smart, very friendly and attentive - and you get the clear impression they enjoy their job and are proud to work for Virgin - as are the stewards. Food was excellent and the captain's announcements were precise but friendly. Can...

More  International Premium Economy

Helpful?
Thank Ilona S
Arbroath, United Kingdom
Level Contributor
8 reviews
1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

Only the cheerfulness of the staff dragged this airline up from mediocre. The seating was a marginal improvement on Economy but even so it was uncomfortable. Being Christmas there were special activities going on which helped pass the time and there was 'for one night only' free WiFi.

International Premium Economy
Helpful?
1 Thank Mike K
South West England, United Kingdom
Level Contributor
29 reviews
14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Booked at end of December 2015 my wife's was using air miles Economy, mine was a Economy paid. I wanted to book Upper Class as it was my 60th birthday. Was told to check every day to see if they would open it up for air miles in Upper Class; this proved fruitless. Arrived at Heathrow in afternoon on 27...

More  International Business Class

Helpful?
Thank Chris S
england
Level Contributor
10 reviews
16 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We paid a great amount of money to upgrade our flight and it was not worth it at all, the stewardess was rude served us two drinks I asked for a beer and she was very rude, we had booked our whole trip through virgin multi places and there was nothing from them on our first two destinations, we were...

More  International Premium Economy

Helpful?
Thank mozza2716
England, United Kingdom
Level Contributor
55 reviews
31 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Every half hour or so we were kept entertained by the the complimentary drinks and food! It may not seem much to but to have a 'cheese round' then a 'ice lolly round etc, but it really made the time fly. A lovely experience, even in economy. My best flight yet (and I've been on just a few!). My only...

More  International Economy

Helpful?
Thank Elizayne
Kent, United Kingdom
Level Contributor
22 reviews
11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Really lovely flight, crew were so friendly and helpful. We have travelled several times with Virgin, brilliant when travelling with children small or older. Food very good.

International Premium Economy
Helpful?
Thank Maria H
Dublin, Ireland
Level Contributor
12 reviews
7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Virgin Airways tick all the boxes, great fares, service, staff and punctual. First time flying with Virgin and I'll be back. From start to finish the service was excellent. Great inflight entertainment and tasty food.

International Economy
Helpful?
Thank Colette C
About Virgin Atlantic Airways
British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).
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