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Virgin Atlantic Airways


4 of 5 bubbles
3,141 Reviews
Headquarters: Manor Royal Crawley, Crawley RH10 9NU England +44-0344-209-7777 Website
Rating summary
  • 4 of 5 bubbles
    Legroom
    4 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4.5 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    4 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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3,141 Reviews from our TripAdvisor Community

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3,141 reviews from our community

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Showing 3,055: English reviews
Teaneck, New Jersey
Level Contributor
7 reviews
1 helpful vote
3 of 5 bubbles Reviewed yesterday NEW

I normally like taking Virgin and try to get it when I can. Unfortunately my flight was cancelled without notification. It made for a mad rush when I got to the airport, early. There was also technology difficulties which effected the staff. But I would take VS again because all in all they are usually good. Flight came in on...

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International Economy New York City - London

Helpful?
1 Thank casew75
Leicester, United Kingdom
Level Contributor
95 reviews
36 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Great flight, great crew, holiday atmosphere on the plane. Good choice of entertainment, decent food, couldn't really find any faults.

International Economy Manchester - Orlando
Helpful?
1 Thank Elec_rep
Birmingham, Michigan
Level Contributor
63 reviews
11 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

I am spoiled for life - service, food and comfort all top notch from the minute we checked in to collecting our luggage we were delighted with our flight. Only wish they had more flights out of DTW

International Business Class Detroit Lakes - London
Helpful?
1 Thank TennaRotor
Castle Hedingham, United Kingdom
Level Contributor
92 reviews
48 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

most enjoyable flight, the Dreamliner is fantastic to fly on. The crew made every effort to make it a most enjoyable experience. I look forward to my return flight.

International Business Class London - New Delhi
Helpful?
1 Thank JamesPAB
London, United Kingdom
Level Contributor
21 reviews
13 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Having flown long-haul many times I'm used to a variety of good to poor service (includes business class with BA). The experience with VA was pleasant and as comfortable as possible whilst flying economy class. Nice touches like a menu for dinner, and a vanity pack as well as cabin crew that actually smile make all the difference for me.

International Economy Johannesburg - London
Helpful?
1 Thank Phil H
London, United Kingdom
1 review
1 helpful vote
2 of 5 bubbles Reviewed 2 days ago NEW

Travelled from London/Orlando and returned. Contacted Customer Services because, after an opperation for bladder cancer ! suffered from urgency problems and needed to use bathroom frequently. We paid £3,300 to travel Upper Class so there would only be, say 14 other Upper Class passengers needing the bathroom. Despite complaining on the outward and return journey I had to 'compete' with...

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International Business Class Orlando - London

Helpful?
1 Thank AlanHampstead
Level Contributor
3 reviews
1 helpful vote
1 of 5 bubbles Reviewed 3 days ago NEW

Oh dear Oh dear Oh dear,,,, been reading the very poor and extremely disappointing reviews on Trip Advisor over the past few months since "our horrendous ordeal at the hand of Virgin Atlantic"... they are you words from your Customer Relations Department!!! I agree entirely... but when an airlines own Customer Relations Department puts in writing an apology and puts...

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International Premium Economy Orlando - London

Helpful?
Thank Andrea S
Gillingham, United Kingdom
Level Contributor
8 reviews
3 helpful votes
2 of 5 bubbles Reviewed 3 days ago NEW

Expected more , ground crew helpful .The plane was cold took crew ages to do anything about it despite passenger complaints. Inflight crew and food poor the worst flight I have been on of any airline. Flight back slightly better but would not use again.

International Economy London - New York City
Helpful?
1 Thank 493lol
Stockport, United Kingdom
Level Contributor
17 reviews
5 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

Flight and service excellent attentive crew and pleasant flight, major luggage problem, should have been delivered directly to ship in Miami as promised by Virgin check in staff, (our first holiday in four years due to heart operation and 70th birthday celebration) which turned into nightmare due to luggage being left in Miami Airport) and spending five days in our...

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International Economy London - Miami

Helpful?
1 Thank bertram r
2 reviews
2 helpful votes
1 of 5 bubbles Reviewed 3 days ago NEW via mobile

Horrible airline with rude and uncooperative staff, lost out luggage for 5 days & they refused compensation under small print despite staff telling us there wouldn't be a problem claiming back for clothes !! A dream holiday that we had saved for was ruined by this airline!! Never Ever fly virgin !! It was a really bad experience throughout!! 5...

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International Economy Cork - Dubai

Helpful?
2 Thank Brian M
See travel tips for airlines
“Make use of the toilet a condition of the contract and/or get confirmation in writing they will honour your request.”
 of 5 bubbles AlanHampstead, 21 Feb 2017 | Read review
“Book with an alternative airline”
 of 5 bubbles andreasB421VD, 20 Feb 2017 | Read review
“ignore offers of luggage direct to hotel/ship by Virgin Staff will save a lot of stress”
 of 5 bubbles bertramr850, 20 Feb 2017 | Read review
“Ask for seats next to a bulk head to get more space.”
 of 5 bubbles GlennCYates, 19 Feb 2017 | Read review
“If you can afford to pay for the extra legroom do so.”
 of 5 bubbles N6210WIelaineh, 19 Feb 2017 | Read review
Show next 5 travel tips 5 of 10
About Virgin Atlantic Airways
British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).

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