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Virgin Atlantic Airways
Headquarters: Manor Royal, Crawley, Crawley England RH10 9NU
Overview
4.016,160 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Virgin Atlantic Airways
Headquarters: Manor Royal, Crawley, Crawley England RH10 9NU

Airline Summary

British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).
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Jacqueline H wrote a review Yesterday
Omagh, United Kingdom70 contributions7 helpful votes
+1
London - San Francisco
International
What an excellent experience we had from Check in to debarking. The Club House is sensational. A massive shout out to Roberta for going the extra mile and making my 40th Birthday so momentous and then the staff onboard especially the flight manager Liz and Victoria, Chloe and Stephanie. Nothing was to much trouble. They made me feel so special. They were like my fan club. The food was what you would expect in a michelin restaurant. Vast amount of onboard entertainment with something for everyone and the lie flat beds helped us resist the dreaded jet lag. The bar and social area onboard meant when we got a little restless we could head there for a beverage and chat with some of the other passengers. This was our first time flying with Virgin Atlantic and what we experienced from every single member of staff was the best and most professional we have witnessed on a flight. To top it off how nice is it to celebrate my 40th with Virgin Atlantic who are celebrating their 40th. Hope our homebound flight from Las Vegas is as momentous which i have no doubt will be the case. Keep up the excellent work all at Virgin.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Shanna-Kay S wrote a review 16 Jun
1 contribution
Miami - London
International
I am currently on a flight where another passenger seating in front has reclined her chair all the way back.I asked flight attendant if passenger could kindly put there seat up a bit as its basically in my lap. She said no she can't ask her as she is entitled to put it as far back as she wants. If I want more room I will just have to recline mine back. I was very shocked as this my 3rd time flying with virgin. Customer service very poor. Passengers need to be courteous to others recline to and extent but to where you are in the other passengers lap. If I am now open my tray there will be no room. Very disappointed with very and this is a long flight.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Benedict B wrote a review 15 Jun
26 contributions3 helpful votes
+1
London - New York City
International
There is so little to differentiate established long haul airlines these days, so it's the little things that make an airline rise - and this was the case with Virgin Atlantic. At check in the Virgin staff member was delightful and chatty. While on board I was served a really lovely afternoon tea with sparkling rose, which was a real surprise. The afternoon tea came with a warm scone and jam and cream, a savoury bagel and a little birthday cake. It was tasty and very British. It gave the flight personality. The plane was also modern being an A350 and the TV screen was big and clear. Downsides were a not very exciting main meal with servings on the small side and perhaps a slightly more limited entertainment selection that with some airlines. But I liked you could create an inflight list of shows.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PeteD60 wrote a review 15 Jun
Ware, United Kingdom2090 contributions403 helpful votes
London - Shanghai
International
Flight booked in August 2023 and taken in May 2024 - first trip to China – as ever check-in painless – Clubhouse still the best – 787-9 Queen Bee – upper class – 4A+5A – older style seats – cabin crew as ever very attentive – flight arrived roughly on time That’s the summary – but the flight was not perfect – the 787’s upper class product is now showing its age and is eclipsed by the A350 offer – even BA has caught up with their business class seats - VA is falling behind and has lost some of its value for money and distinctiveness – also I pre-ordered a meal which was not delivered – and finally Vera for me fails as an entertainment channel – why have only 2 episodes of a TV series loaded when there are 4-6 more? Also the flight schedule was wrong – we left at around 11 in the morning – and landed at around 8 in the morning China time – 1 in the morning UK time - most long haul flights to the Far East/Asia I have taken usually depart later in the early evening and arrive around 5 in the afternoon which means your body naturally seeks sleep during the flight and therefore you feel more rested rather than forcing yourself in the middle of the afternoon to sleep as is the case on this flight. Virgin appears to have recovered from the pandemic but its offer on the 787 needs to be improved
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Google U wrote a review 15 Jun
2 contributions2 helpful votes
San Francisco - Bengaluru
International
Virgin Atlantic Airways World Racist again Asians for sure 955133765 The most inept entitled airline staff in wetsern Europe. This is the third time and for sure its never again. There is this boy called Rob at customer service who was obnoxious and arrogant. He is entitled to a job so we cannot get our issues sorted out. Because he was so nasty to me I thought, no way will I fly them nastypeople. so I said better I cancel the ticket than talk to people like you again.IHe promptly cancelled it as he did not want to do any work to sort out my problem. IHe lacked humility, never apologise and nver ask if I need anything. bet if it were people who name like him the service would have been different. Other airlines interested in their economic growth treat customers like their own paycheck In the UK, they are intitled to your money. I felt like vomitting after interacting with him. Good boy Rob. He keep me away from Virgin forever.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jacqueline H wrote a tip Yesterday
"Relax and enjoy"
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Debbie M wrote a tip 14 Jun
"Dont fly with virgin Atlantic "
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nanababybean wrote a tip 13 Jun
"It’s worth paying for Premium if your budget allows it."
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Michael O wrote a tip 11 Jun
"Make sure you take time to visit the Lounge and partake of Virgin hospitality!"
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Gary D wrote a tip 8 Jun
"You would be better off to avoid Virgin Atlantic Airlines and seek an alternative. "
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