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Volaris

Headquarters: Antonio Dovali Jaime 70, Torre B, Mexico City Mexico 01210
Overview
2.58,002 reviews
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About Volaris
Headquarters: Antonio Dovali Jaime 70, Torre B, Mexico City Mexico 01210

Airline Summary

The second-largest airline in Mexico, Volaris (Y4) is a low-cost carrier that flies non-stop to about 50 destinations. These include about 35 points within Mexico and about 15 destinations in the United States. The airline's fleet is configured with just Economy Class seating, though passengers can pay more for preferred seating toward the front of the cabin, as well as seats with more legroom. Food and beverages are available for purchase on the plane. Volaris has hubs at Mexico City's Benito Juárez International Airport (MEX), Guadalajara's Don Miguel Hidalgo y Costilla International Airport (GDL), Tijuana's General Abelardo L. Rodríguez International Airport (TIJ) and Monterrey's General Mariano Escobedo International Airport (MTY).
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8002Reviews
1157Photos
100Tips
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Francisco S wrote a review 15 Jul
1 contribution
Guadalajara - Tijuana
Domestic
Volaris Airlines have terrible customer services. The flights constantly gets over booked and We arrived 45 min prior boarding, they denied my family to check in. Moreover, instead to reschedule our flight, They decide to over charge us again to flight the same day. This Airlines is a disaster. Neve again, I would never recommend this Airlines to family or friends. It's a disgraceful Airlines.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Liliana R wrote a review 14 Jul
1 contribution
Dallas - Mexico City
Mexico
This was the first and last time I fly with Volaris!! They had the worst customer service and they were so rude! Also very unorganized never again with them! I surely do NOT recommend them!!!
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Christine Diane B wrote a review 10 Jul
1 contribution
McAllen - Cancun
Mexico
I missed my flight and customer service at the checkin desk was horrible. The lady attending to me, I did not check her name, kept using her phone, not paying attention even to when I first arrived at the desk to lay my complaint. I get that arriving late was on me, but the person who attended to me today completely ignored me. I had to call her attention several times. Even when she responded she was rude. No form of empathy. Nothing. Customer is king. Where I work, that's the key rule. Blatantly ignoring a customer and using your phone right in their presence is rude. Train your employees on how to attend to customers. The flight was today 07/10/2024 at 4:05 pm to Cancun - Mexico, leaving from McAllen Airport. This trip was offered to me, but I sure as hell know that I am never paying for anything with Volaris.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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chainleank wrote a review 10 Jul
San Diego, California162 contributions
Tijuana - Los Cabos
Domestic
Learned - the hard way - that it's common practice for Volaris to oversell dozens of seats. You'll know when you attempt to check in, but only by the fact no seat is assigned. It was a horrible scene at the gate, several families stranded, some with young children. (Imagine being told here's your $300 for hotel and food for the night, come back tomorrow, maybe you get a seat.) But what I want to really impress upon you is that the standby list is NOT formal. It's subjective and it's up to the girls at the gate to choose who might get a seat. Money was changing hands.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jose U wrote a review 10 Jul
1 contribution
Ciudad Juarez - Guadalajara
Domestic
TERRIBLE experience, STAY AWAY, NEVER attempt to update a reservation because they will charge you and arm and leg for it ($950 US dollars in my case) and Volaris will not honor your original reservation. During check-in the person advise me that my luggage dimension was 2 inches larger than what it should be, I was charged 25$ US dollars but did not get a receipt ( yes, employee pocket this money!) The Volaris employee charged an additional $20 for printing a board pass that is required to pass thru airport security (again, no receipt was provided) Between not honoring a reservation and personnel taking money for travelers I had my experience, NEVER again!!
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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cabina
2 Helpful votes
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Subiendo al avión.
1 Helpful vote
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Llegada a Cancún aeropuerto
3 Helpful votes
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Jose U wrote a tip 10 Jul
"Stay away!! Pay more in a different airline that has good reputation. I should have the read the reviews before booking with them, MY BAD!"
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Eunice H wrote a tip 9 Jul
"Book through someone else."
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paka42 wrote a tip Jun 2024
"Find another airline if possible or just know that it truly is a low cost airline."
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Efrain T wrote a tip Jun 2024
"Do not fly with Volaris period."
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Vianey V wrote a tip Jun 2024
"Avoid sit close to flight attendants sits"
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Baggage fees
Domestic Mexico
Carry-on bag: Included
1st checked bag: S$45 - S$91
2th checked bag: S$45 - S$91
3th checked bag: S$45 - S$91
4th checked bag: S$45 - S$91
Each checked bag maximum 55lb/24kg
Mexico to United States
Carry-on bag: Included
1st checked bag: S$51 - S$94
2th checked bag: S$51 - S$148
3th checked bag: S$51 - S$148
4th checked bag: S$51 - S$148
Each checked bag maximum 55lb/24kg
*Please confirm baggage fees on airline website.
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