We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

WestJet


4,673 Reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1-888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

4,673 Reviews from our TripAdvisor Community

Write a Review

4,673 reviews from our community

Filter reviews by popular destinations:
All reviews Toronto Calgary Vancouver London Edmonton Halifax Winnipeg Las Vegas Ottawa Cancun Montreal Kelowna Victoria St. John's Puerto Vallarta
Traveller rating
Cabin
  • (3,738)
  • (755)
  • (0)
  • (0)
Route
  • (1,726)
  • (868)
  • (777)
  • (391)
  • (376)
  • More
Language
  • More
Showing 4,496: English reviews
Salmon Arm, Canada
Level 4 Contributor
28 reviews
9 helpful votes
Reviewed yesterday
NEW

Westjet has always been great, They are our go to airlines. Checking in online is very easy and convenient. We usually do not have luggage to check in but this time we did on the way home( bought too many gifts).... Now that was a bit of a challenge as the self check baggage carousel was being very fussy( didn't...

More 
Domestic Economy Kelowna - Halifax

Helpful?
Thank 720sherril
Forfar, United Kingdom
Level 6 Contributor
222 reviews
145 helpful votes
Reviewed yesterday
NEW

Second time flying with this airline and they couldn't have been better. Although, a little more in the food department wouldn't have gone amiss as they appeared to have run out of a lot of items on the outbound journey. However, the staff was courteous and helpful. Inbound flight had more in the way of food on offer and the...

More 
International Economy Glasgow - Halifax

Helpful?
Thank mouseybrown
Edmonton, Canada
2 reviews
Reviewed 2 days ago
NEW

Westjet has always been great with me ...there always friendly courteous and polite. Check-in was fast and easy. I really enjoyed where I can order my food 24 hrs ahead of time...you get on your flight and your food is there...no waiting...I had a window seat all the time cause I checked in early.....love Westjet

Mexico Economy Edmonton - Cancun
Helpful?
Thank purpleflower233
Victoria, BC
Level 5 Contributor
82 reviews
36 helpful votes
Reviewed 2 days ago
NEW

Dropped my backpack and my husband's small bag both in giant plastic bags with the correctly printed labels at the WestJet counter, watched the woman scan the tags and put our bags on the conveyor belt. Ran to the WestJet terminal (we had just arrived from Paris, France) to catch our very short 15 minute flight to Victoria. Arrived in...

More 
Domestic Economy Vancouver - Victoria

Helpful?
Thank Jane B
Level 2 Contributor
4 reviews
2 helpful votes
Reviewed 2 days ago
NEW

No food supplied. So chosed from menu food ok had to pay by credit card no cash taken. Just got credit card bill charged twice No receipts given can see why.... chances of getting our money back ????? Please watch what they are doing don't get caught like us

International Economy Toronto - London
Helpful?
Thank Debbie W
Forfar, United Kingdom
Level 6 Contributor
222 reviews
145 helpful votes
Reviewed 2 days ago
NEW

From start to finish, this has to be one of the best airlines going. No hiccups, delays or anything else. Courteous, friendly staff throughout with no delays. I asked for assistance both ways and had nothing to complain about, smooth transition, which is what every traveller needs and wants when flying solo. Would highly recommend.

International Economy Glasgow - Halifax
Helpful?
Thank mouseybrown
Lethbridge, Canada
1 review
Reviewed 3 days ago
NEW

Flight to Ottawa was three hours late but crew and seats were okay. Flight home was a nightmare. This time I couldn't move my feet. The seatbelt clasp kept cutting into me and cut off circulation. I removed it despite suggestions to keep belted. My right foot was swollen within a couple of hours and I feared a blood clot....

More 
Domestic Economy Calgary - Ottawa

Helpful?
Thank wendyoiseau
1 review
Reviewed 3 days ago
NEW
via mobile

This is one of the worst airline I have ever experienced. My flight was at 7:45 pm from Vancouver but I reached at the airport at 1 o clock thinking they will put me at 4:30 flight if there was an availability. The staff did not even try and wanted to charge me 100$ cancellation fee to put me at...

More 
USA Economy Vancouver - Los Angeles

Helpful?
Thank sachin c
Sudbury, Canada
Level 4 Contributor
47 reviews
11 helpful votes
Reviewed 3 days ago
NEW

Recently we booked a flight on West Jet from Sudbury to Toronto, Toronto to Las Vegas. In-flight service was great. The walk from the Sudbury arrival/departure gate to the USA flight is a long way (30 to 50 minutes) not including the time for customs. If you have a short connecting time it is a problem. Not Good!

USA Economy Sudbury - Las Vegas
Helpful?
Thank Mark P
Edmonton
Level 4 Contributor
42 reviews
11 helpful votes
Reviewed 3 days ago
NEW
via mobile

I admit I fly westjet but mostly due to timing. Westjet is not my go to airline. The flight attendants on this flight were in a word...lazy. after seating and take off we were offered a box breakfast which made me happy to have eaten at the airport. During the approximate 3 and a half hour flight the male flight...

More 
Domestic Premium Economy Edmonton - Toronto

Helpful?
Thank 23donaldw
No reviews match your filter preferences. Remove a filter or to read reviews.
See travel tips for airlines
“I’m glad I didn’t take a carry on bag especially for a 7 day trip”
purpleflower233, 19 Oct 2017 | Read review
“Request your baggage to go on the same flight as you”
55Shadow, 19 Oct 2017 | Read review
“Take your own food make sure your iPad has films games or books as no entertainment only if you pay for it”
, 19 Oct 2017 | Read review
“Avoid large carry on like computer bag if possible. Just a burden when traveling through airports.”
arthurbY7775GJ, 18 Oct 2017 | Read review
“Book exit seats as they have more leg room and it is a minimal cost.Book plus seats for longer flights more expensive but worth it.”
A9747QUjoec, 16 Oct 2017 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

272 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (272)
Viewed
View from Window (98)
Viewed
Airport (41)
Viewed
Seat (6)
Viewed
Seat (2)
Viewed
Cabin (9)
Viewed
View from window (8)
Viewed
Our fleet (1)
Viewed
Airport (2)
Viewed
Food and Drink (3)
Viewed
Airline Lounge (8)
Viewed
Onboard Feature (5)
Viewed
Other (89)