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WestJet


4 of 5 bubbles
2,594 Reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1-888-937-8538 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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2,594 Reviews from our TripAdvisor Community

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2,594 reviews from our community

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Showing 2,495: English reviews
Burnaby, Canada
Level Contributor
4 reviews
8 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Checking in one bag in Vancouver was a fee of $25 Can, on return flight $29.30, tried to get explanation but no luck. Since they started charging for checked in bags the amount of carry on has become stupid, unless you are first to board the overhead will be full. This baggage charge for first bag is nothing but a...

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Mexico Economy Vancouver - Puerto Vallarta

Helpful?
Thank Linda1948_12
Kamloops, Canada
Level Contributor
675 reviews
257 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Great company - no question about it. Tough industry . But- why can't they make comfortable seats ? I mean, its not a costly item to put a bit more foam in the seat . I don't really care about short flights - an hour or so, but when you have to sit in one sport for 4-6 hours, it...

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Mexico Economy Calgary - Puerto Vallarta

Helpful?
Thank rocketman000
Vancouver, Canada
Level Contributor
255 reviews
117 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Despite a snowy morning in Vancouver, we departed from the gate on time, but had to stop to be deiced which put us back a half hour. Plus Class had plenty of room and the service was excellent. The free boxed meal contained a sandwich which was surprisingly fresh and delicious.

USA Premium Economy Vancouver - Phoenix
Helpful?
Thank LetsGetGone
Ontario, Canada
Level Contributor
48 reviews
38 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

We flew West Jet on our recent trip to Cuba. We use this airline whenever possible, as it typically provides on time and un eventful flights with good service. This flight followed expectations, even with vacationers dragging all their possessions on board!

Caribbean Economy Toronto - Varadero
Helpful?
Thank chrisandrod
Vancouver
Level Contributor
6 reviews
1 helpful vote
2 of 5 bubbles Reviewed 2 days ago NEW

No service. I don't see flight attendants serving, but only collecting money. I won't be surprised if it's a cheap flight. But it's a CDN1200 return flight (almost double the cost flying to Asia.) Need to pay for bottled water!!

Mexico Economy Vancouver - Cancun
Helpful?
Thank NanMVan
Kaneohe, Hawaii
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 3 days ago NEW

Upon being completely unsatisfied and upset with Air Canada's service, we went to Westjet to purchase tickets anywhere so we could return to the US. The agent was so friendly, and easy to work with! She helped us get on the next available flight, which turned out to be Las Vegas. We took it! While she was trying to get...

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USA Economy Vancouver - Las Vegas

Helpful?
Thank lilynoe
BC
Level Contributor
169 reviews
129 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

It seems the flight from Puerto Vallarta to Prince George is often delayed for one reason or another, this time was no exception, in all I beieve it was a 3 hour delay. A great use of the Westjet app on iphone is to get notifications of these delays. Knowing our flight was delayed we stayed an extra two hours...

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Canada Premium Economy Puerto Vallarta - Prince George

Helpful?
Thank frombeautifulBC
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BC
Level Contributor
169 reviews
129 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

Prince George, BC to Vancouver, BC to Calgary, AB to Puerto Vallarta, MX These days just a good old ordinary flight is not a bad thing. There were no delays There were no problems or flight changes The flight crew (except for one named Ava who had an attitude) were all nice. We purchased and were seated in the PLUS...

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Mexico Premium Economy Prince George - Puerto Vallarta

Helpful?
Thank frombeautifulBC
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Winnipeg, Canada
Level Contributor
3 reviews
2 helpful votes
2 of 5 bubbles Reviewed 3 days ago NEW

Brutal airlines, my Dad booked a west jet vacation back in August for the family it was a Christmas gift to the 9 of us. He paid almost 30000 dollars for a 10 day vacation. The only reason we chose this vacation was because it was a direct flight from Winnipeg to Cancun which is only a 4 and a...

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Mexico Economy Winnipeg - Cancun

Helpful?
1 Thank nogoalov
Level Contributor
7 reviews
5 of 5 bubbles Reviewed 3 days ago NEW via mobile

Good airline. Meals for purchase but coffee tea water and soft drinks for free. Bring your own tablet smartphone to watch their good selection of movies. Also bring your own pillow and a blanket. Good legroom I am 188cm tall. I had no delays. Overall good experience. Will recommend and fly again if they offer cheap tickets to Canada.

International Economy Toronto - London
Helpful?
Thank yorgos G
See travel tips for airlines
“Dont check in a bag, cash grab”
 of 5 bubbles Linda1948_12, 19 Feb 2017 | Read review
“I like to sit at the front. You get off faster, and it is not as noisy as the back end”
 of 5 bubbles rocketman000, 19 Feb 2017 | Read review
“Plus class costs more but you get free checked bags & other perks.”
 of 5 bubbles LetsGetGone, 19 Feb 2017 | Read review
“never assume your going to be ontime”
 of 5 bubbles nogoalov, 17 Feb 2017 | Read review
“Bring a tablet with your own movies installed and you will smile smile smile :-)”
 of 5 bubbles AlfH889, 16 Feb 2017 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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