WestJet

Headquarters: 22 Aerial Place N.E., Calgary, Alberta Canada T2E 3J1

+1 888-937-8538

Website

3.518,850 reviews

Travellers' Choice 2019 Winner

Travellers' Choice 2018 Winner

Travellers' Choice 2017 Winner

Legroom

Seat comfort

In-flight entertainment (WiFi, TV, films)

Onboard Experience

Customer service

Value for money

Cleanliness

Check-in and boarding

Food and beverage

About WestJet

Airline Summary

Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

3.5

18,850

Excellent

6,688

Very good

4,394

Average

2,104

Poor

1,330

Terrible

4,334

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Rhonda P

1 contribution

Terrible company

Kelowna - Las VegasUSA

I have been a loyal WestJet customer for years, but after this recent experience, I am thoroughly disappointed and will reconsider EVER flying with them again. It all started when my flight was cancelled due to crew issues, which is already frustrating enough. I ended up waiting for 1.5 days just to get rebooked. During that time, I spent hours upon hours on the phone with customer service, only to be passed around repeatedly and given inconsistent answers each time. Some representatives were outright rude, which made the situation even worse. To make matters worse, I lost a hotel reservation because of the delay, but when I asked WestJet to cover the cost, they refused, even though it was booked through WestJet Vacations. As a result, I had to pay out of pocket to extend my trip due to the time I lost waiting. Their response? I can “apply to appeal it” once I get back. This entire experience completely ruined half of my holiday with my daughter. WestJet used to be my go-to airline, but after this ordeal, I can no longer trust them to provide the level of service I expect. I am beyond frustrated and honestly feel like a valued customer is no longer a priority for them. Horribly disappointed. I hope this review helps others understand the reality of flying with WestJet now. I certainly won’t be flying with them again any time soon.

Date of travel: March 2025

Written 23 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Marlee M

1 contribution

Horrible. Never book

Phoenix - YellowknifeCanada

Worst company ever. Lost our bag and no one there to help. Our bag was located at the airport for two days and they still haven’t delivered our bag or let us come get it. Customer service is absolutely horrible

Date of travel: March 2025

Legroom

Seat comfort

In-flight Entertainment

Customer service

Value for money

Cleanliness

Check-in and boarding

Food and Beverage

Written 23 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Navtej S

1 contribution

Don’t trust what they promise for room view in Royal Solaris los Cabo’s

Edmonton - Los CabosMexico

I made a booking through Westjet vacations in December for the premium ocean view and paid extra amount of money in Royal Solaris hotel I did not get a view that a paid for. Only view from my room is opposite side of the building. When I confronted the front desk, they asked me to come again the next day as they are fully booked. Went there again and again the same answer. I understand that they are fully booked but I also booked for the better view so many months in advance. I am very much disappointed and feel like I am ripped off the $400 extra. I do not trust this hotel and Westjet vacations anymore. Will never come back.

Date of travel: March 2025

Written 22 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Yolande B

Palm Springs, California

209 contributions

Great Flight

Toronto - St. LuciaCaribbean

We had the best flight and the friendliest crew ever. Special thanks to Kaitlin for being so nice. The landing was smooth and all in all a great experience.

Date of travel: March 2025

Legroom

Seat comfort

In-flight Entertainment

Customer service

Value for money

Cleanliness

Check-in and boarding

Food and Beverage

Written 22 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jackie C

Vernon, Canada

10 contributions

Delayed As Usual

Kelowna - EdmontonDomestic

Delayed flight yet again. My last flight was also delayed. Flew China airlines for first time in February. No delays. There appears to be crew scheduling chronic problems

Date of travel: March 2025

Written 21 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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