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WestJet

17,822 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta Canada T2E 3J1
Overview
3.517,822 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
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About WestJet
Headquarters: 22 Aerial Place N.E., Calgary, Alberta Canada T2E 3J1

Airline Summary

Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).
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17822Reviews
1449Photos
100Tips
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Zuc J wrote a review Yesterday
1 contribution
Nashville - Toronto
Canada
Terrible service all around. Slow check in. Took off late. Arrived late. Violates their own carry on luggage rules. Just a bunch of monkeys.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Brooke S wrote a review 13 Apr
1 contribution1 helpful vote
Calgary - Vancouver
Domestic
4 hour delay due to staff scheduling issue. no reimbursement even though by law the reason isn’t out of WestJet’s control and are required to reimburse 3-6 hour delays at $400 a ticket. They will do all the can to deny you compensation and write their report that it was out of their control when the airport staff even said to our flight it was a staffing issue.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Shawna W wrote a review 11 Apr
1 contribution
Toronto - Punta Cana
Caribbean
WORST TRAVEL EXPERIENCE OF MY LIFE!! Our flight was many hours delayed going to the Dominican Republic. But when we left there 7 days later, we received the news that our flight was completely cancelled only a few hours prior to taking off. WestJet then was only offering us to fly into completely different cities than where we needed to go on the following day or day after. So we either took that terrible deal, or had to book one way tickets home at our own expense. We were unable to even speak to someone at WestJet, and when we finally got someone on the phone they were ZERO help. We have had to put in all claims for very little compensation they were offering back for the extra night hotel stay and all other costs because of this and have not heard a word back in weeks about any money back!!
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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L A S wrote a review 11 Apr
Winnipeg, Canada45 contributions98 helpful votes
Orlando - Toronto
Canada
LATE YET AGAIN!! WestJet used to be reliable but not anymore. Sitting in the airport and delayed again …. Over 2 hours. Last time in February…. same thing. I’ve had it with this airline . I’ll search other airlines and try them out.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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loginwithlinda wrote a review 10 Apr
Alberta, Canada122 contributions23 helpful votes
Fort St. John - Calgary
Domestic
A great flight. Excellent staff. A specific shout out to Kieyara who went 'the extra mile' for this travel weary lady coming home from dealing with her deceased brother's immediate affairs. Actually, all of the staff were friendly, helpful and kind even though this was their busy Christmas rush with loads of passengers eager to get somewhere else for the holidays. Nice to receive water and snack on this short flight. Only 'downside' was the need to pay for your first checked bag.
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Special livery we took to Calgary
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Angela S wrote a tip 8 Apr
"Pick another airline."
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Traveler670074 wrote a tip 5 Apr
"dOUBLE CHECK EVERYTHING."
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Traveler31049910816 wrote a tip 4 Apr
"Only fly WestJet if you're going to do premium class. Economy is no good. "
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NSaanich wrote a tip 4 Apr
"Business class is a bit more, but worth it. No fighting over overhead space, nice legroom and wider seats. We will book Business again!!"
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Tania A wrote a tip 4 Apr
"Just avoid them"
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Baggage fees
Canada to United States
Carry-on bag: Included
1st checked bag: S$30 - S$35
2th checked bag: S$50 - S$59
3th checked bag: S$100 - S$118
4th checked bag: S$100 - S$118
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: S$40 - S$47
2th checked bag: S$67 - S$80
3th checked bag: S$135 - S$159
4th checked bag: S$135 - S$159
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Round TripOne-wayMulti-city
Depart
Mon, 29/04
Return
Mon, 06/05
Travellers
1, Economy