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WestJet


8,670 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1 888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,670 Reviews from our TripAdvisor Community

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8,670 reviews from our community

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Showing 8,397: English reviews
Vancouver, Canada
1 review
Reviewed yesterday
NEW

A WestJet representative has been super-helpful when I narrowly missed a connecting flight. When I approached her for guidance, she confirmed that I was indeed late; she quickly checked and told me that they could not get me a seat on a later flight earlier than two days from then, so my best bet for resolving the problem would be...

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International Economy London - Vancouver

Helpful?
Thank DonReba
Calgary, Canada
2 reviews
13 helpful votes
Reviewed yesterday
NEW

I will fly with West Jet every time I can. The seats are roomier and lots more leg room. The service was really good but you had to log on to their site for travel entertainment. Our flight was supposed to be over 5 hours but only took 4 1/2. The plane also had 70 seats that were not being...

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Mexico Economy Calgary - Cancun

Helpful?
Thank dmcleaver1
Level 5 Contributor
79 reviews
54 helpful votes
Reviewed yesterday
NEW
via mobile

Westjet is by far the best airline to travel when you are traveling to or from Canada. Service is always above par and they are accommodating to needs. The stewards are always kind as well. They let their customers know what is happening and are helpful when problems arose..

Caribbean Premium Economy Calgary - Punta Cana
Helpful?
Thank Skidoobunny
New York
2 reviews
Reviewed yesterday
NEW

Recently took a flight back from Orlando to Toronto- Check In agent at orlando was rude and blatantly refused to accept My Nexus card as id for check in. I requested her to please check the rules and she refused to do that and tossed the card back to me. I ended up going to kiosk and did the check...

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Canada Economy Orlando - Toronto

Helpful?
Thank Jay S
Brighton, Canada
Level 3 Contributor
13 reviews
5 helpful votes
Reviewed yesterday
NEW

My family and I have recently flown with Westjet from Toronto to Punta Cana and back. They were both very good flights with great entertainment and very nice and friendly flight attendants. Also the check in process at Toronto and in Punta Cana were very smooth and fast with great customer service. There were also no delays going or coming...

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Caribbean Economy Toronto - Punta Cana

Helpful?
Thank Swen S
New York City, New York
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

My flight was scheduled to leave @ 730PM, after jjaving the passengers shuttling back & forth to different gates they finally assigned us a gate. Only to announce NU was not receiving flights to come back in 35mins for an update. Approximately 15 mins after that we were told boarding will begin. They boarded us onto the flight to then...

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USA Economy Toronto - New York City

Helpful?
Thank jewelj400
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed 2 days ago
NEW

After a long overseas flight we boarded the plane to Toronto. The flight was uneventful. The cabin crew offered us a drink and then sat and we didn’t see them the rest of the flight. No entertainment available (until we read the magazine and found out we had to download the app). Lost one piece of luggage as well.

Canada Economy Los Angeles - Toronto
Helpful?
Thank Marjory V
Calgary, Canada
Level 6 Contributor
1,268 reviews
636 helpful votes
Reviewed 2 days ago
NEW

Good thing we had a couple of hours in hand when we arrived at the airport. The check in line was not that bad but the self-serve computers didn't work and everyone then lined up at the counter. They were understaffed and the line moved very slow. It appears that they had some issues with the computers and couldn't print...

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Mexico Economy Calgary - Los Cabos

Helpful?
Thank Usia2014
More ▾
Level 2 Contributor
9 reviews
3 helpful votes
Reviewed 2 days ago
NEW

Well it wasn't desperately cheap but pretty much everything was extra. The plane was actually cold and a blanket cost money. The big plus was the leg-room which you don't get in economy anywhere else I;ve been.

International Economy London - Halifax
Helpful?
Thank David C
Tehran, Iran
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

Awful experience 3 times cancelation without any solid reasoning. Had to stay at the airport for hours then book a hotel nearby to take next day flight which was again canceled No compensation offered Very disappointing attitude by ground crew

Domestic Economy Toronto - Montreal
Helpful?
Thank kasratrip
See travel tips for airlines
“If you can fly with someone else.”
marjoryv674, 12 Aug 2018 | Read review
“Wear a coat.”
E5535SCdavidc, 12 Aug 2018 | Read review
“Bring your electronic devices with the West Jet Connect downloaded. And bring your own meal from the expensive airport shops.”
, 11 Aug 2018 | Read review
“It is Worth to reserve seats forward to front Exit.”
nickandstellad, 11 Aug 2018 | Read review
“Ask if the direct flight listed includes a stop over”
N4080INkevinl, 10 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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