Xiamen Airlines

Headquarters: 22 Dailiao Road, Xiamen China 361006

+86 95557

Website

3.5739 reviews

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About Xiamen Airlines

Airline Alliance

SkyTeam

Airline Summary

Founded in 1984, Xiamen Airlines (MF) is China's first privately owned airline. It is owned, in part, by China Southern Airlines (CZ). Xiamen Airlines is headquartered in Xiamen, Fujian Province, and operates from hubs at Xiamen Gaoqi International Airport (XMN), Fuzhou Changle International Airport (FOC) and Hangzhou Xiaoshan International Airport (HGH). The carrier is part of the SkyTeam alliance and flies to about 70 destinations. The majority of these are domestic destinations, but the airline also flies to 13 countries in Asia, Oceania and Europe.

3.5

739

Excellent

209

Very good

214

Average

129

Poor

Terrible

133

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Jin Z

Sydney, Australia

11 contributions

BEST AIRLINE

Xiamen - SydneyInternational

Best airline ever! The food was amazing, i loved the blue vibe of the plane, and there was no delay. Overall a smooth flight, and the flight attendants were very kind. But, the best thing was that the games were working, and some were online so you could play with people on the plane. Luckily my friend was there so we enjoyed doing that.

Date of travel: January 2025

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Written 10 February 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Romulo L

3 contributions

Great Service 👍

Los Angeles - BangkokInternational

I was nervous to flight with this company, cuz I never heard about it but it was a great experience. Service was super good and good quite good as well. I recommend it!

Date of travel: February 2025

Written 4 February 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Juno M

1 contribution

Terrible Airline

Sydney - XiamenInternational

A Warning to Travelers Considering Xiamen Airlines (XA) Between Australia and China I had the worst travel experience with Xiamen Airlines (XA) during the Christmas holiday, marked by unprofessionalism, lack of customer respect, hidden costs, and severe disruptions to my journey in China. I do not seek their attention, apologies, or resolutions—I simply hope this terrible airline ceases operations in Australia soon. I will make sure all my local connections are aware of how appalling XA’s service is. Here are the major issues I encountered: • Flight Delays Without Proper Notice: My flight from Sydney was delayed without any prior notification, causing significant inconvenience. XA failed to communicate effectively, and no adequate alternative arrangements were provided. Due to this delay, I missed my connecting flight, which was originally included in my airfare. • Unexpected Accommodation Costs and Privacy Violations: The airline did not cover transportation to the provided accommodation. Worse, upon arriving at the hotel, I was informed that I would have to share a room with a stranger—something the airline staff had not mentioned earlier. If I wanted a private room, I had to pay extra. • Unhelpful and Unprofessional Staff: The airline staff provided little to no assistance in resolving these issues. Their lack of professionalism and unwillingness to support affected passengers only worsened the experience. These disruptions not only caused unnecessary stress but also led to additional expenses for accommodations, transportation, and other unforeseen costs. Given this unacceptable experience, I strongly warn Australian travelers: Do not fly with Xiamen Airlines. I sincerely hope this airline is soon removed from the Australian market

Date of travel: December 2024

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Written 31 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Shadi_Alkasim

Leshan, China

5603 contributions

Not a bad airline, but not excellent.

Doha - LangfangInternational

First flight : I flew with Xiamen Airlines from Doha To Beijing on board the Boeing B787-9. Second Flight: I flew with Xiamen Airlines from Beijing to Chengdu, the capital of Sichuan province, on board the Boeing B737-500 (Old Plane) The positive thing during that trip is: the service of the ground staff at the airport was more than wonderful, and the service and treatment of the flight attendants was excellent. The negative thing about that flight was: This was one of the most uncomfortable long flights I have ever been on. The legroom was very poor - there was not enough room to move around. The seats were too tight, old and uncomfortable.

Date of travel: February 2024

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Written 30 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

D S

1 contribution

Commendation and Thanks

Xi'an - MelbourneInternational

I sprained ankle night before and could not walk. At check in filled out a form, then checked by an english-speaking nurse, then TREMENDOUS wheelchair transport through 3 airports; Xian, Xiamnen International, and Melbourne, with a staff member pushing (I was travelling alone). Wizzing through security, immigration, priority boarding etc. Never got lost or even had to speak (I dont speak any Chinese). Upon visiting airline website found that normally have to apply 24 hours beforehand and provide medical report. I shall be flying this airline anytime I go to China!! D. Shan (a medical doctor)

Date of travel: January 2025

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Written 11 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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