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Air Vanuatu


225 reviews
Headquarters: Air Vanuatu House, 3rd Floor Rue de Paris, Port Vila, Efate Vanuatu 1300 780 737 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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225 Reviews from our TripAdvisor Community

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225 reviews from our community

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Showing 206: English reviews
Finland
Level 6 Contributor
258 reviews
40 helpful votes
Reviewed 2 days ago
NEW

Air Vanuatu had real problems to depart from Nadi, Fiji. The flight was late more than half an hour before we got some information. Finally, after two hours waiting they decided to move us to hotel. The flight was 25 hours late. This was not enough: they lost one of our suitcase. They delivered it two days later. They promised...

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South Pacific Economy Nadi - Port Vila

Helpful?
Thank 32Morten
London, United Kingdom
Level 2 Contributor
7 reviews
Reviewed 4 days ago
NEW
via mobile

Two very bad experiences with Air Vanuatu. At arrival in Port Vila the Air Vanuatu agent was forcing me to pay for a second return flight (as he could not find my reservation which I made through Fiji Airways). The member of staff was very unrespectful at many instances. I quote one of them "stop wasting my time I would...

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Domestic Economy Norsup - Craig Cove

Helpful?
Thank le_scalaire
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 1 week ago
NEW

Flight was on time and all the staff were very friendly. We had a nice smooth flight with beautiful views of both New Zealand and Vanuatu. We had breakfast on the flight and it was awful I didn't realize you could destroy eggs so badly it was mean't to be omelete but it was so rubbery but other than that...

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South Pacific Economy Wellington - Port Vila

Helpful?
Thank Jeannie H
Auckland, New Zealand
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed 1 week ago

We flew both business and economy and were very happy with both flights. The food was good and the service was relaxed and friendly. The in-flight entertainment was more limited than other airlines but the film Tanna , about Vanuatu, that i never would have watched otherwise, was excellent.

South Pacific Economy Auckland - Port Vila
Helpful?
Thank linderose
Sydney, Australia
Level 3 Contributor
10 reviews
Reviewed 1 week ago

they keep changing flying times and all the flights were late.. The service on the airplane is good. We had food on the long flight (2.5 hs). Get the app for the airplane before you board so you can see the movies in the local network on the plane.

South Pacific Economy Sydney - Espiritu Santo
Helpful?
Thank fchotmail
Alexandra, New Zealand
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 1 week ago

Staff were friendly,efficent, and gave the briefing in 3 languages. Impressive! Get a window seat, the views are great, especially during take off and landing. The arrival side of the terminal is congested, and very basic. However departures are of an adequate size with seating and clean toilets. .

Domestic Economy Port Vila - Tanna Island
Helpful?
Thank heather691954
Phnom Penh, Cambodia
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed 3 weeks ago

I booked this whole holiday though LASTMINUTE.COM who it seems Air Vanuatu work with. They double charged me for the flight prices which were $756.20 NZD and I have now been overdrawn in my bank account for more than 4 days - LASTMINUTE.COM have simply told me the only thing they can do is wait!! I'm on holiday and don't...

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South Pacific Economy Auckland - Port Vila

Helpful?
Thank Alex D
Newcastle, Australia
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed 3 weeks ago

We had used Air Vanuatu from Sydney to Port Vila and then to and from Luganville and finally to and from Tanna. In this time the only flight out of 6 that was on time was the one from Port Vila to Sydney. The only other flight that had an explanation for being late was the one from Luganville to...

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Domestic Economy Tanna Island - Port Vila

Helpful?
2 Thank camo12008
Melbourne, Australia
Level 6 Contributor
205 reviews
62 helpful votes
Reviewed 3 weeks ago

We had a great flight with Qantas from Melbourne to Sydney to catch our flight to Port Vila. Our SYD-VLI (Port Vila) flight left on time, or close to... It was a new Boeing 737-800. The crew was very friendly and on the ball. The service was great and we were pleasantly surprised as we had not flown on AV...

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South Pacific Economy Melbourne - Port Vila

Helpful?
Thank ljr2612
Sydney, New South Wales, Australia
Level 4 Contributor
22 reviews
25 helpful votes
Reviewed 3 weeks ago

Tanna is an island south of Efate (Port Vila). It takes about 40 minutes to fly there. The plane is comparatively small but comfortable. Air Vanuatu fly to Tanna about three or four times daily. We booked for an early flight out and late flight back to make the most of our two day stay. We purchased our tickets in...

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Domestic Economy Port Vila - Tanna Island

Helpful?
Thank Gary S
See travel tips for airlines
“download the app before the plane to watch movies on the plane.”
fchotmail, 9 Aug 2018 | Read review
“Get a window seat!”
heather691954, 9 Aug 2018 | Read review
“Probably a good idea not to have the last flight of the day”
GaryS796, 28 Jul 2018 | Read review
“Download in flight entertainment app to your device. Ignore my comments on legroom and seats - cant get it to change from terrible rating.”
gregstephenj, 24 Jul 2018 | Read review
“The best seats are right behind first class”
Bev176, 17 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Air Vanuatu
The national flag carrier of the island nation of Vanuatu, Air Vanuatu (NF) flies to about 30 destinations within Vanuatu, as well as destinations in Australia, New Zealand, Fiji, New Caledonia and the Solomon Islands. NF also has codeshare agreements with Air New Zealand, Fiji Airways and Qantas. Most of its aircraft are configured with just Economy Class seating, though the airline operates a two-cabin aircraft (featuring Business Class and Economy Class cabins) on certain routes. Air Vanuatu is headquartered in Port Vila, Vanuatu.
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