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Air Vanuatu

169 Reviews
Headquarters: Air Vanuatu House, 3rd Floor Rue de Paris, Port Vila, Efate Vanuatu 1300 780 737 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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169 Reviews from our TripAdvisor Community

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169 reviews from our community

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Showing 152: English reviews
Wollongong, Australia
Level 6 Contributor
1,069 reviews
322 helpful votes
Reviewed yesterday
via mobile

Vanuatu is a small country which has its own air service. Good service but basic. Food and drinks were fine. The staff are very friendly and check in service excellent. At Santo they now issue electronic boarding passes rather than handwritten ones.

South Pacific Economy Sydney - Port Vila
Thank Eddie O
Sydney, Australia
Level 1 Contributor
3 reviews
Reviewed 3 weeks ago

Check in was extremely slow, therefore leading to a late boarding and departure time. Flight attendants onboard seemed tired and unfriendly. During the flight, attendants allowed passengers to play movies on full volume from their own devices, with no regard to other passengers; this would not be allowed by the attendants on any other airline. Food onboard was below average...

South Pacific Economy Port Vila - Sydney

Thank Brandon M
Port Vila, Vanuatu
Level 3 Contributor
14 reviews
2 helpful votes
Reviewed 3 weeks ago

Once a gain Air Van did their upmost to make the trip to Auckland and back a very present experience. Their mid evening flight out of AKL allows me to get a full day's work done too! The friendly and genuine smiles form the crew makes me feel at home as soon and I reach the cabin door and the...

South Pacific Economy Port Vila - Auckland

Thank Tony D
Sydney, Australia
Level 4 Contributor
40 reviews
36 helpful votes
Reviewed 4 weeks ago

My flight was departing from Sydney just after 8.30pm. It was very short flight - only 3 hours - small aircraft, maybe 300 people max? I can't be sure, but not more than that. The food was less that average, but one can't expect a feast on such a small plane. We arrived in Port Vila on time: 11.30pm. The...

South Pacific Economy Sydney - Port Vila

Thank anka w
Temora, Australia
2 reviews
Reviewed 4 weeks ago via mobile

Great flight, excellent staff, wifi entertainment keeps the kids happy, no hesitation to fly with them again

South Pacific Economy Sydney - Port Vila
Thank lumps23
Level 6 Contributor
85 reviews
65 helpful votes
Reviewed 5 weeks ago

One of the few airlines available to fly from Port Vila to Tanna. Service was subpar at check in, no amenities, and forget about being super comfortable during your flight... but.. flying on a small 12 person plane is absolutely thrilling. There were only 6 passengers on our tiny plane, including us. I thought for sure we were going to...

Domestic Economy Port Vila - Tanna Island

Thank TenaciousTrekkers
Level 4 Contributor
34 reviews
15 helpful votes
Reviewed 18 January 2018

Flew with family to Port Vila a week prior to Christmas. On checking in at Sydney International, we had completed at-home checkin, so was a quick turnaround at the desk. Unfortunately, not taking too much notice of the bags being checked in by the Air Vanuatu check-in staff, one of the bags did not get a tag on it. So...

South Pacific Economy Sydney - Port Vila

Thank Bruce C
Newcastle, Australia
Level 4 Contributor
28 reviews
11 helpful votes
Reviewed 14 January 2018

A quick 3 hour flight doesn't really need business class but a special occasion prompted me to do it. Check in at Sydney was disorganised but they eventually got their act together. Seats are comfortable and there are 8 in business class. No tablets but I downloaded the app and watched a movie. Only point is that there is nowhere...

South Pacific Business Class Sydney - Port Vila

Thank MsMichelle35
Sydney, Australia
Level 4 Contributor
20 reviews
5 helpful votes
Reviewed 13 January 2018

Such a pleasure to fly. The have an awsome app you can download and watch movies for free. We watched Wonderwoman. Staff were very friendly and welcoming. Didnt have any issues going or coming back from Port Vila Meals were wonderful aswel :)

South Pacific Economy Sydney - Port Vila
Thank manoliandhanna
Level 5 Contributor
86 reviews
18 helpful votes
Reviewed 9 January 2018 via mobile

My husband & I flew with Air Vanuatu for the first time on a recent holiday to Vanuatu. It was a serviced flight & we enjoyed the selection of meals & drinks. The staff were very friendly & professional & our seats were comfortable. We would definitely fly with Air Vanuatu again & recommend it to those travelling to Vanuatu...

South Pacific Economy Auckland - Port Vila

Thank NZIsander
See travel tips for airlines
“Fly with another airline where possible”
, 2 Feb 2018 | Read review
“Take you smile with you and you will get many back”
526tonyd, 28 Jan 2018 | Read review
“Download the Air Vanuatu App before you leave & fully charge your tablet or phone.”
MsMichelle35, 13 Jan 2018 | Read review
“Awsome Air Vanuatu App available to download”
manoliandhanna, 12 Jan 2018 | Read review
“Be on time”
carrolw73, 21 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Air Vanuatu
The national flag carrier of the island nation of Vanuatu, Air Vanuatu (NF) flies to about 30 destinations within Vanuatu, as well as destinations in Australia, New Zealand, Fiji, New Caledonia and the Solomon Islands. NF also has codeshare agreements with Air New Zealand, Fiji Airways and Qantas. Most of its aircraft are configured with just Economy Class seating, though the airline operates a two-cabin aircraft (featuring Business Class and Economy Class cabins) on certain routes. Air Vanuatu is headquartered in Port Vila, Vanuatu.
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