We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shenzhen Airlines


107 Reviews
Headquarters: Shenzhen Bao'an International Airport, Shenzhen 518100 China +86-95080 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

107 Reviews from our TripAdvisor Community

Write a Review

107 reviews from our community

Filter reviews by popular destinations:
All reviews Shenzhen Beijing Guangzhou Wuxi Shanghai Osaka Hong Kong Singapore Shenyang Taipei Harbin Bangkok
Traveller rating
Cabin
  • (46)
  • (0)
  • (4)
  • (1)
Route
  • (32)
  • (7)
  • (7)
  • (3)
  • (2)
  • More
Language
  • More
Showing 51: English reviews
Shah Alam, Malaysia
Level 5 Contributor
57 reviews
21 helpful votes
Reviewed 7 September 2017

Decent ride although delayed by an hour. Food is average. Cabin air pretty stuffy, air-conditioner not cold enough. Could see a few passengers fanning themselves. Need to improve on in-flight entertainments, strictly no mobile-phone allowed (not even for music or movies) while airborne, only iPads or tablets allowed. No USB charge ports and not allowed to charge mobile-phones on powerbanks...

More 
North Asia Economy Kuala Lumpur - Shenzhen

Helpful?
3 Thank Amarilize
Shenzhen, China
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 2 September 2017

the flight was cancel, this is quite frequently in China, nothing to worry about. At the airport the refused to give me a seat in the next flight even do there was free seat available. They proposed me to wait 6-7 hours and board on the latest flight of the day. After I was able to change my ticket to...

More 
Domestic Economy Wuxi - Shenzhen

Helpful?
Thank gianlucapaolazzi
Germany
Level 5 Contributor
56 reviews
15 helpful votes
Reviewed 1 September 2017 via mobile

For my flight, no online check-in was available, but check-in at the airport was quick. I pre-ordered a vegan meal via phone, which was good. Unfortunately, I did not find an opportunity to make this request online, because I booked the flight via another booking platform. Therefore, I had to make the expensive call to China. The flight was in...

More 
Domestic Economy Beijing - Beijing

Helpful?
Thank 96Ika
Vancouver, Canada
Level 6 Contributor
219 reviews
51 helpful votes
Reviewed 27 August 2017

I took first class in this flight because it was only slight more expensive than economy and I was in the very tight schedule. It was great value. The food was very good, and service very nice. They offered me a tablet but unfortunately the choices within were very limited and it was not very useful. All in all, if...

More 
Domestic First Class Shenzhen - Shanghai

Helpful?
Thank dswlim
Columbus, OH
Level 6 Contributor
168 reviews
40 helpful votes
Reviewed 5 August 2017 via mobile

Flying from Shenzhen to Shanghai. There were weather delays but absolutely no updates from the airline. A scheduled 4:00 PM departure only showed as delayed until 9:15 PM when gate was changed...no updates or times ever available from gate agent or service desk. At 9:30 PM buses were loaded for transport to the plane. Another two hour wait before we...

More 
Domestic Economy Shenzhen - Shanghai

Helpful?
1 Thank 3CTraveler
Panama City, Panama
Level 4 Contributor
33 reviews
6 helpful votes
Reviewed 1 August 2017

Service at the airport was agile and personnel was very helpful. In flight the staff and food were well served and the attention great.

Domestic Economy Xi'an - Shenzhen
Helpful?
Thank Lorenzo R
China
Level 6 Contributor
181 reviews
21 helpful votes
Reviewed 20 July 2017

Shenzhen airlines has comfortable seats and the service and safety are solid which helps you as a customer feel good while flying with this airline.

Asia Economy Wuxi - Hong Kong
Helpful?
Thank KevinSChina
Bangkok, Thailand
1 review
2 helpful votes
Reviewed 10 July 2017

I flied from Guangzhou to Bangkok. I am very appreciated that they free upgraded me to business class. BUT when I arrived at Bangkok and my luggage not arrived. Okay I followed the procedure and found the Thai Airways Baggage Service Office (The airline for the baggage deliver) to report the missing luggage. I also called to ShenZhen Airline office...

More 
Southeast Asia Business Class Guangzhou - Bangkok

Helpful?
2 Thank Yumi K
zhuhai, China
Level 3 Contributor
14 reviews
10 helpful votes
Reviewed 30 June 2017

It is hectic flying when the summer vacation begins, but it is more drepressing flying in China. There is always something called traffice control which is a general term/ reason for any kind of delay whether it is sunny days or rainy days. It was a sunny day but still it took more than another one and a half hour...

More 
Domestic Economy Guangzhou - Hefei

Helpful?
Thank Joseph Hsien Ts... L
Melbourne, Australia
Level 6 Contributor
79 reviews
37 helpful votes
Reviewed 27 June 2017 via mobile

First time I took Shenzhen Airline due to the fact I was in Shenzhen to fly off from China. The airline is as good as the large carrier in Singapore who only is much more expensive whilst fly code share. I will take this airline again, even do. they fly from terminal 1, because SIA sees them as a threat!...

More 
Southeast Asia Economy Shenzhen - Singapore

Helpful?
Thank landueli
No reviews match your filter preferences. Remove a filter or to read reviews.
See travel tips for airlines
“good luck and be patient”
gianlucapaolazzi, 1 Sep 2017 | Read review
“Little English, so be patient....”
lorenzor148, 1 Aug 2017 | Read review
“It would be best that you check in using mobile app becasue you can make your choice of seat without lining up.”
josephhsientsel, 29 Jun 2017 | Read review
“Can't! This was second time with them. First time I waited one hour on the runway without any info why”
cbl8850, 17 May 2017 | Read review
“They added our frequent flyer points for another airline and the points were credited immediately.”
555rutha, 26 Apr 2017 | Read review
Show next 5 travel tips 5 of 10
About Shenzhen Airlines
The fourth largest domestic airline in China, Shenzhen Airlines (ZH) flies to more than 65 destinations within China, as well as airports in Hong Kong, Indonesia, Japan, Singapore, South Korea, Taiwan and Thailand. It also has codeshare agreements with Air China, All Nippon Airways, Asiana Airlines, Dragonair, EVA Air, Singapore Airlines and SilkAir. The carrier has operating bases at Shenzhen Bao'an International Airport (SZX), Guangzhou Baiyun International Airport (CAN), Nanjing Lukou International Airport (NKG), Nanning Wuxu International Airport (NNG), Shenyang Taoxian International Airport (SHE) and Xi'an Xianyang International Airport (XIY). Shenzhen's fleet consists of 160 planes configured with two cabins (either First Class or Business Class in addition to Economy Class).
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

33 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (33)
Viewed
Our fleet (1)
Viewed
Food and Drink (6)
Viewed
Airport (12)
Viewed
Cabin (4)
Viewed
View from Window (3)
Viewed
Onboard Feature (1)
Viewed
Other (6)