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Shenzhen Airlines

316 reviews
Headquarters: Shenzhen Bao'an International Airport, Shenzhen China 518100
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3.5316 reviews
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About Shenzhen Airlines

Airline Alliance

Star Alliance
Headquarters: Shenzhen Bao'an International Airport, Shenzhen China 518100

Airline Summary

The fourth largest domestic airline in China, Shenzhen Airlines (ZH) flies to more than 65 destinations within China, as well as airports in Hong Kong, Indonesia, Japan, Singapore, South Korea, Taiwan and Thailand. It also has codeshare agreements with Air China, All Nippon Airways, Asiana Airlines, Dragonair, EVA Air, Singapore Airlines and SilkAir. The carrier has operating bases at Shenzhen Bao'an International Airport (SZX), Guangzhou Baiyun International Airport (CAN), Nanjing Lukou International Airport (NKG), Nanning Wuxu International Airport (NNG), Shenyang Taoxian International Airport (SHE) and Xi'an Xianyang International Airport (XIY). Shenzhen's fleet consists of 160 planes configured with two cabins (either First Class or Business Class in addition to Economy Class).
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316Reviews
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Tessa M wrote a review Apr 2024
2 contributions1 helpful vote
London - Shenzhen
International
I booked a directly flight from London to Shenzhen with Shenzhen Airlines though it was more pricey than before, the services provided during the whole journey were generally pleasant and it landed a lot earlier than scheduled. Food was good except the dessert, was way too sweet for me.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mk T wrote a review Apr 2024
2 contributions
Shenzhen - Singapore
Southeast Asia
Horrible experience. First flight got delayed from kunming to here then layover for 7 hours. When i arrive here all the counter was closed and i was told i only can check in 2 hours prior the boarding time. Whats the point of me booking a lounge so i can rest inside not get stranded outside with most of the shops closed. I wont recommend getting this airline or this airport if you want to travel.also their staffs are pretending as they cannot understand my words which bring a shame to their self and their country.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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เอก ว wrote a review Apr 2024
2 contributions2 helpful votes
Osaka - Bangkok
Southeast Asia
Horrible experience with this airline. I totally understand that the delay is at time, unexpected and can be out of control. After 6 h delayed on first-section flight to Shenzhen airport, my connecting flight had gone. There is no active staff coming for you or be ready to help you. You will feel alone and lost. You have to approach staffs by yourself and be on your own. If you believe that your luggage will automatically reach the final airport, those luggages will stay in china forever. I have to wait in line of desperate customers for 2-3 hour in middle of the night without eating, drinking, or sitting to get the new ticket. The only thing that get me through that situation is mutual support from others victimized customers, which can added up to 50 in the line. Unfortunately, there is only one single staff that is for you to get you the new tickets and let you leave the jail that called Shenzhen airport. Unfortunately, it difficult to get upgraded seat even if you are late or made request. Totally, i got delayed for 10h without compensation.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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kv v wrote a review Apr 2024
6 contributions1 helpful vote
Hanoi - London
International
I never write bad reviews but this experience was so appalling I feel the need to warn others. This review DOES NOT have anything to do with the plane/flight attendants as we thought these were all just fine. The complaint comes from an abusive staff member at the Hanoi airport check in. We missed our flight due to another airline being two hours delayed. We were well aware it was too late and were not demanding they get us on. All we wanted was some help to be booked on the next possible flight. However, when we tried to explain this to the check in agent she shooed us away with her hands in a very condescending manner, taunted us, laughed at us, and turned her back on us. When we asked for her name she refused and hid her badge. She was incredibly rude and nasty. We tried going to the airport today to seek assistance as we could not get through on the customer service line. Once again this agent was there giggling and pointing at us. We were refused a rebook and have had to purchase another ticket. It was a really sad way to end our honeymoon as everyone in Vietnam has been so lovely. We will not be booking again on this airline, and encourage others to avoid as well. We felt totally ostracized/ disrespected and frankly a bit of anger for the treatment. I was able to see her badge and will try to report, however will not post here as we are not unkind people.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Vienna wrote a review Apr 2024
2 contributions2 helpful votes
Singapore - Shenzhen
North Asia
Flew to Shenzhen to fly domestic to Hefei. Prior to my flight to Shenzhen, there were a few changes made to the departure time. That was acceptable as it wasn’t a big difference. However, for my flight from Hefei to Shenzhen when I was coming back, I did not check my email as I didn’t expect such a last minute change. My flight was at 6am and at 12am, they actually emailed passengers to inform that the flight was changed to 740am. Absolutely ridiculous, considering the fact that some people may not have access to Gmail or email in general when in China unless they have overseas data roaming SIM cards. We ended up having to wait at the airport for hours. Food wise was also pretty bad. Seats were super tight, with super little leg room. Of course the price point has to be taken into consideration but I am really in disbelief that they are part of Star Alliance. Perhaps the criteria to qualify and be eligible is not strict lol. Overall, worst airline ever.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tessa M wrote a tip Apr 2024
"Always check the policy when booking the flight, 2 hours earlier for the check in - common sense and check the luggage allowance."
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kv v wrote a tip Apr 2024
"Won’t get help if anything goes wrong. "
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SzsteveC wrote a tip Dec 2019
"Pay the little extra and take an established airline, forget any of the Chinese airlines for long haul."
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Baggio1018 wrote a tip Dec 2019
"Perhaps fine if you are not Chinese, do not plan to travel to Taiwan, do not need to select a seat or need any entertainment onboard."
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Chicken C wrote a tip Dec 2019
"Do not buy a ticket unless you are 100% certain you will not need to change your date of travel."
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Round TripOne-wayMulti-city
Depart
Mon, 03/06
Return
Mon, 10/06
Travellers
1, Economy