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Shenzhen Airlines


139 Reviews
Headquarters: Shenzhen Bao'an International Airport, Shenzhen 518100 China +86-95080 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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139 Reviews from our TripAdvisor Community

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139 reviews from our community

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Showing 69: English reviews
Surrey
2 reviews
Reviewed 1 week ago

This is a trip where everything went right! All staff from the airline were a pleasure to deal with and the food was surprisingly good!

International Economy Vancouver - Shenzhen
Helpful?
Thank Steven B
Level 3 Contributor
16 reviews
5 helpful votes
Reviewed 1 week ago

Service they offered from check in, ground service to flight attendants were very professional. The pilot did a good job in handling took off and landing. We had a pleasant flight. Also the experience in claiming back Mileage was perfectly fast via Star Alliance group. I have no complaints.

Domestic Economy Shenzhen - Lijiang
Helpful?
Thank Sara M
Liverpool, United Kingdom
2 reviews
1 helpful vote
Reviewed 2 weeks ago via mobile

Stone-faced check in staff. Five of us travelling, we checked in four hours before the flight and was put in 3 separate rows on the plane without notice. No concern for customer satisfaction.

Domestic Economy Shenzhen - Beijing
Helpful?
Thank jetleigh9
Regina, Canada
Level 6 Contributor
676 reviews
245 helpful votes
Reviewed 3 weeks ago

We booked flights through our Star Alliance points to go from Bangkok to Los Angeles. The first leg of the trip was with Shenzhen Air and the second with Air China. Upon arrival at the airport we found out that the flight was going to be delayed and hour due to late arrival of another aircraft. When we got to...

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North Asia Economy Bangkok - Shenzhen

Helpful?
Thank Cheryl K
california
Level 6 Contributor
227 reviews
39 helpful votes
Reviewed 4 weeks ago

We flew Shenzhen Airlines to Nanjing and we very late in getting to the airport. Luckily they had a special check in lane for urgent needs and we were checked in within 10 minutes. Next step was to clear customs and security and there also was a line for late customers so that helped. However, security screening took forever because...

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Domestic Economy Shenzhen - Nanjing

Helpful?
Thank wireless_in_CA
Kuala Lumpur, Malaysia
Level 6 Contributor
205 reviews
35 helpful votes
Reviewed 20 February 2018 via mobile

I tried to checked in a golf bag and normal bag and was told that I was entitled for one bag and the other bag to be charged. Even though it was written clearly that I had purchased one extra bag. Frankly,for golf bag (sport equipment) is considered free bag allowance and the lady showed me but she cannot understand...

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Southeast Asia Economy Shenzhen - Kuala Lumpur

Helpful?
Thank Simon6511
United States
2 reviews
2 helpful votes
Reviewed 7 February 2018 via mobile

I travel a lot throughout China and I have to say Shenzhen Airlines is the best. I have flown with them 7 times now and the service is fantastic. On my flight from Chengdu to Wuxi on February 2nd, I was lucky enough to have Ms. Xu Jia Lei, the flight attendant in the first class cabin. Her service was...

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Domestic First Class Chengdu - Wuxi

Helpful?
2 Thank Rob D
Cinderford, United Kingdom
Level 5 Contributor
54 reviews
36 helpful votes
Reviewed 4 February 2018

having flown economy in the past I decided to treat myself to 1st class to see what the difference was. The seat was comfortable with plenty of leg room and a good reclined position. I had a window seat and had to climb over the person next to me to go to the bathroom. The food was good and the...

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Domestic First Class Shanghai - Shenzhen

Helpful?
Thank Peter59Bristol
London, United Kingdom
Level 3 Contributor
12 reviews
4 helpful votes
Reviewed 22 January 2018

This airline is punctual, friendly with clean aircraft. On my long haul flight I was offered two meals if I was hungry. Breakfast was tasty and staff were attentive. Very good over all.

International Economy Jinan - London
Helpful?
Thank Waqar A
Singapore, Singapore
Level 5 Contributor
53 reviews
15 helpful votes
Reviewed 22 January 2018 via mobile

This is my first time travelling on this airlines and the flight was uneventful but a bit delayes departing from Shenzhen The plane were parked a distance from the gate and one has to take a airport shuttle which took almost 10~15mins to get to the plane The plane looks relatively new and the service was good though the food...

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Southeast Asia Economy Shenzhen - Singapore

Helpful?
Thank ruby172017
See travel tips for airlines
“Bring slippers so you can walk around”
I8520KIstevenb, 9 Apr 2018 | Read review
“Check in online to get the best seats”
Peter59Bristol, 3 Feb 2018 | Read review
“Be aware when arrive at the boarding gate.Make sure there are other passengers there waiting.”
_sooantony, 3 Jan 2018 | Read review
“Ask for Asle seats if you travel alone”
Naresh_HK, 3 Dec 2017 | Read review
“sit in front row would be quieter. Row 6 and 7 would have good view to screen.”
steven888Malaysia, 3 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Shenzhen Airlines
The fourth largest domestic airline in China, Shenzhen Airlines (ZH) flies to more than 65 destinations within China, as well as airports in Hong Kong, Indonesia, Japan, Singapore, South Korea, Taiwan and Thailand. It also has codeshare agreements with Air China, All Nippon Airways, Asiana Airlines, Dragonair, EVA Air, Singapore Airlines and SilkAir. The carrier has operating bases at Shenzhen Bao'an International Airport (SZX), Guangzhou Baiyun International Airport (CAN), Nanjing Lukou International Airport (NKG), Nanning Wuxu International Airport (NNG), Shenyang Taoxian International Airport (SHE) and Xi'an Xianyang International Airport (XIY). Shenzhen's fleet consists of 160 planes configured with two cabins (either First Class or Business Class in addition to Economy Class).
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