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Shenzhen Airlines


161 reviews
Headquarters: Shenzhen Bao'an International Airport, Shenzhen 518100 China 011 86 95080 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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161 Reviews from our TripAdvisor Community

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161 reviews from our community

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Showing 78: English reviews
Level 5 Contributor
63 reviews
8 helpful votes
Reviewed 1 week ago via mobile

Although meals provided and service quality is rather good, but no personal entertainment panel provided. All you have is a small monitor dropping from the top to share among passengers. So it's kinda boring for 4 hours nonstop flight. Make sure you bring your own movies, games whatever if taking this flight.

North Asia Economy Singapore - Shenzhen
Helpful?
Thank steven f
Level 1 Contributor
3 reviews
Reviewed 2 weeks ago

My flight got cancelled and Shenzhen airlines stayed on the phone with me for hours helping me find a new flight. A woman even stayed on the phone with me in the airport to translate. I would fly Shenzhen again.

Southeast Asia Economy Shanghai - Bangkok
Helpful?
Thank Song F
SHENZHEN, China
Level 1 Contributor
4 reviews
Reviewed 3 weeks ago

You definitely need the business class seat if you take flight longer than 4 hours. On Shenzhen airlines, you would get very good service and careful concern. Anyway, my mother highly appreciated their service on both trip.

Domestic Business Class Shenzhen - Urumqi
Helpful?
Thank 885xinx
Bangkok, Thailand
Level 3 Contributor
9 reviews
2 helpful votes
Reviewed 3 weeks ago

It's not really good airline under China Airline. Same as the other Chinese Airline - Crew, Seats and meal is very remarkable bad. There is no private entertainment.

North Asia Economy Bangkok - Shenzhen
Helpful?
Thank Tangtang C
Singapore
Level 6 Contributor
115 reviews
62 helpful votes
Reviewed 3 weeks ago

Good airline. Not dirty or smelly like some other Chinese flights that I had been on. The service and booking was a breeze.

Domestic Economy Shenzhen - Xi'an
Helpful?
Thank Vuvie
Level 3 Contributor
6 reviews
3 helpful votes
Reviewed 12 June 2018

Booked roundtrip first for around 300USD, offering free pick up and drop off which is very good even on discount ticket. Delay by six hours on the return flight.

Domestic First Class Guangzhou - Wuxi
Helpful?
Thank Rui L
Austin, Texas
Level 6 Contributor
102 reviews
17 helpful votes
Reviewed 12 June 2018

My two flights gave me on time departure/arrival and decent service, which I read was to be the case when making the ticket purchase. The airline delivered, and I'm happy for I have encountered/heard about often less than satisfactory airline performances from other carriers.

Domestic Economy Shenzhen - Chengdu
Helpful?
Thank Cherry L
Melbourne, Australia
Level 6 Contributor
108 reviews
46 helpful votes
Reviewed 26 May 2018 via mobile

This time, all was quite different to my first experience On time departure Food ok Seating ok Immigration papers for Singapore not on the aircraft Arrival at Terminal 2😡

Southeast Asia Economy Shenzhen - Singapore
Helpful?
Thank landueli
uk
Level 6 Contributor
124 reviews
36 helpful votes
Reviewed 24 April 2018 via mobile

Took a short haul flight Shenzhen to Lijiang. Flight was good and service on the way out and way back was very good and friendly. I’d happily fly again with them.

Domestic Economy Shenzhen - Lijiang
Helpful?
Thank chinashenzhen
Surrey
2 reviews
Reviewed 10 April 2018

This is a trip where everything went right! All staff from the airline were a pleasure to deal with and the food was surprisingly good!

International Economy Vancouver - Shenzhen
Helpful?
Thank Steven B
See travel tips for airlines
“Do not be afraid to call customer service”
songf353, 4 Jul 2018 | Read review
“you'd better take the business class”
885xinx, 29 Jun 2018 | Read review
“Bring slippers so you can walk around”
I8520KIstevenb, 9 Apr 2018 | Read review
“Check in online to get the best seats”
Peter59Bristol, 3 Feb 2018 | Read review
“Be aware when arrive at the boarding gate.Make sure there are other passengers there waiting.”
_sooantony, 3 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About Shenzhen Airlines
The fourth largest domestic airline in China, Shenzhen Airlines (ZH) flies to more than 65 destinations within China, as well as airports in Hong Kong, Indonesia, Japan, Singapore, South Korea, Taiwan and Thailand. It also has codeshare agreements with Air China, All Nippon Airways, Asiana Airlines, Dragonair, EVA Air, Singapore Airlines and SilkAir. The carrier has operating bases at Shenzhen Bao'an International Airport (SZX), Guangzhou Baiyun International Airport (CAN), Nanjing Lukou International Airport (NKG), Nanning Wuxu International Airport (NNG), Shenyang Taoxian International Airport (SHE) and Xi'an Xianyang International Airport (XIY). Shenzhen's fleet consists of 160 planes configured with two cabins (either First Class or Business Class in addition to Economy Class).
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