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SriLankan Airlines


1,036 Reviews
Headquarters: Airline Centre Bandaranaike International Airport, Katunayake Sri Lanka +94-777-771-979 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,036 Reviews from our TripAdvisor Community

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1,036 reviews from our community

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Showing 811: English reviews
Lahore, Pakistan
Level 6 Contributor
83 reviews
19 helpful votes
Reviewed yesterday
NEW

SriLankan airline was good to travel, we were flying from Lahore to KL so first stop was Colombo and then we got a new plane and reach to KL. Flight was on time and ever-ting was looking ok

Southeast Asia Economy Lahore - Kuala Lumpur
Helpful?
Thank zahidraf
Colombo, Sri Lanka
Level 5 Contributor
51 reviews
19 helpful votes
Reviewed 2 days ago
NEW

Used to be one of the best in class airlines few years back. but now it is not that great cause with poor administration & lack of interest of the government. But still have the glamour.

Asia Economy Colombo - Mumbai (Bombay)
Helpful?
Thank Charith007
Colombo, Sri Lanka
Level 3 Contributor
9 reviews
2 helpful votes
Reviewed 3 days ago
NEW

As usual, I have been treated well and its something that i always enjoy when travelling with Sri Lankan Airlines.

International Economy Bonn - Singapore
Helpful?
Thank Sanjeev_Gabriel
Las Vegas, Nevada
Level 3 Contributor
10 reviews
19 helpful votes
Reviewed 4 days ago
NEW

I flew and purchased my ticket from Brittish Airways. I flew from Las Vegas to Dallas to London Heathrow to Colombo Sri Lanka to Male Maldives and before landing in Male , they opened 3 cans of a bug spray and let it just empty on everyones head. The airline employees covered their faces but sprayed on top of my...

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International Economy Las Vegas - Male

Helpful?
Thank milanamet
Salisbury, United Kingdom
Level 3 Contributor
21 reviews
17 helpful votes
Reviewed 5 days ago
NEW
via mobile

This was my 1st long haul flight and I was apprehensive.I was very surprised how quickly the 10 hours past. The staff are helpful and friendly dressed in the Sri Lankan dress. There is plenty of leg room, the entertainment is good, pillow and blanket provided They turn the lights down for a few hours for a sleep The food...

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International Economy London - Colombo

Helpful?
Thank M H
Benidorm, Spain
Level 4 Contributor
29 reviews
12 helpful votes
Reviewed 5 days ago
NEW

very good as always,polite crew,good in flight entertainment,food good,going again with them December.

International Economy London - Colombo
Helpful?
Thank heathcote71
Reading, United Kingdom
Level 3 Contributor
10 reviews
6 helpful votes
Reviewed 6 days ago
NEW

What a revelation SriLankan Airlines turned out to be. Half the price of BA, the Business Class layout is like the usual 1st class - just 4 flat bed seats across, (1-2-1 formation), in a wide bodied Airbus A300-330. The aircraft was clean, the staff were wonderful and the food was a real delight. Leaving from Heathrow terminal 3, we...

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International Business Class London - Colombo

Helpful?
Thank Grandtour2014
1 review
1 helpful vote
Reviewed 1 week ago

My recent trip with Sri Lanka Airlines was very bad. The check-in staff so stupid and so slow like snails. We ask for together seat with my family, and after 30 minutes when the boarding pass printed, OMG, our seat number was random, even though we checked in 4 hours earlier. Can you imagine my childrens 3 y.o & 6...

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Southeast Asia Economy Colombo - Jakarta

Helpful?
1 Thank Tama S
Level 3 Contributor
9 reviews
15 helpful votes
Reviewed 1 week ago

Horrendous experience, the airline failed to tell us about a five hour delay until we had checked in, by which time we had passed all security points and were told we could not leave under any circumstances. Airline staff didn't seem to care, people were upset everywhere, I suppose they already had our money so it didn't matter. We were...

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Southeast Asia Economy Colombo - Bangkok

Helpful?
Thank David P
London, United Kingdom
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed 1 week ago

On our recent visit to Sri Lanka in August. I would think twice flying with this airline again. First the positive - the on-board staff were excellent and very helpful Now the negatives: 1. Unable to change seat booking as the system they deploy is one that apparently writing to the airline, they pre-alloacte the seat when a ticket is...

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International Economy Colombo - London

Helpful?
Thank 118raj
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See travel tips for airlines
“best airline as usual”
Sanjeev_Gabriel, 20 Sep 2017 | Read review
“Please save yourself and DO NOT travel this airline”
milanamet, 19 Sep 2017 | Read review
“Don't do it”
davidpY6722OE, 14 Sep 2017 | Read review
“Conirm your seats well before your departure with your agent or airline if possible”
118raj, 14 Sep 2017 | Read review
“If you have a transit of more than 8 hrs, please make sure to book a room through their website. I think 2 days upfront.”
samlikespad, 13 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About SriLankan Airlines
The country's flag carrier, SriLankan Airlines (UL) operates from a hub at Bandaranaike International Airport (CMB). A member of the Oneworld alliance, the airline was founded in 1978 as Air Lanka. SriLankan Airlines flies to 33 destinations in 20 countries across Asia, the Middle East, Europe and Oceania. Including its codeshare agreements with 17 carriers, it serves almost 100 destinations in 49 countries. The airline's fleet of 24 aircraft includes planes with one-cabin Economy Class configurations as well as planes configured with both Business Class and Economy Class cabins.

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