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TUI fly Belgium (formerly Jetairfly)


3,319 reviews
Headquarters: Brussels Airport Zaventem, Belgium, Hannover, Lower Saxony Germany 011 32 70 22 00 00 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,319 Reviews from our TripAdvisor Community

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3,319 reviews from our community

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Showing 322: English reviews
Paris, France
Level 6 Contributor
137 reviews
43 helpful votes
Reviewed 3 days ago
NEW

Although flight was delayed for two hours, they manage to catch up to reduce delay. Service is pretty good, in-flight prices are affordable. They have a tv that shows a movie.They take off from Terminal South in Orly so Duty free and restaurants are available not like Orly WEST. I would definitely use this company again.

Europe Economy Paris - Malaga
Helpful?
Thank SungDji
Level 1 Contributor
3 reviews
Reviewed 5 days ago
NEW
via mobile

I flew on saturday 20 of October from Belgium to Miami in Premium Club and I was really impressed, the service was like first class, you got 4 course meals, an amenity kit, a pillow and a blanket, but what I really love was the space, I had a lot of spacie for my legs ang the seat was big...

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International Premium Economy Brussels - Miami

Helpful?
Thank Ximena A
Leuven, Belgium
Level 4 Contributor
32 reviews
4 helpful votes
Reviewed 1 week ago

Due to a strike at Zaventem airport, our return flight was diverted to Charleroi. After the landing, buses were provided that would take us to Zaventem. After the landing, however, we were left with no information. Nobody at the airport gave us any instructions. Passengers themselves had to figure out where those buses could be found. Not really professional.

Europe Economy Brussels - Valencia
Helpful?
Thank Floure
Bucharest, Romania
Level 2 Contributor
5 reviews
12 helpful votes
Reviewed 2 weeks ago

I was traveling to Punta Cana with TUI fly BE twice. First time in October 2016 and then, the next year, November 2017. Both trips were fine, I have nothing to complain, except for the fact that the second time (2017) I had to pay extra for the 20 kg baggage (€20 each / flight) since it is not included...

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International Economy Brussels - Punta Cana

Helpful?
Thank Dacian D
Nazareth, Belgium
Level 5 Contributor
67 reviews
19 helpful votes
Reviewed 2 weeks ago

Basically a charter airline; but schedulled as a regular flight. And above all, a very convenient direct connection from Bru to Mia. The only one from Bru; clever guys at Tui. Their comfort class is not really business, but superior to a lot of premium economy’s. Good leegroom, friendly and professional service, food is ok, drinks of premium brandstof and...

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International Business Class Miami - Brussels

Helpful?
Thank ManuDemeyere
Bruges, Belgium
Level 6 Contributor
796 reviews
307 helpful votes
Reviewed 3 weeks ago

The flight from Sharm El Sheikh in Egypt to Ostend Belgium is with a stop in the airport from Hurgada. So the people with destination Hurgada must go out of the airplaine and after checking the handbagage in the airplaine from the people that goes to Ostend, than the people that come from Hurgada to Ostend my come up the...

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International Economy Sharm El Sheikh - Ostend

Helpful?
Thank Zutterman
Bruges, Belgium
Level 6 Contributor
796 reviews
307 helpful votes
Reviewed 3 weeks ago

We love to take a flight from Ostend. No we have got an excellent and well organised flight with Tui Fly Belgium from Ostend airport to Sharm El Sheikh in Egypt! Boarding was quick and without stress, because the personal has done theire proffesional job. The flight was very good in a good weather and the personal was very friendly...

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International Economy Ostend - Sharm El Sheikh

Helpful?
Thank Zutterman
Ostend, Belgium
Level 5 Contributor
89 reviews
95 helpful votes
Reviewed 4 weeks ago

Very good flight, we had no meal but were offerd water, good seats, friendly staff. Good information from the pilot

Europe Economy Burgas - Ostend
Helpful?
1 Thank pierre t
Brussels, Belgium
Level 5 Contributor
61 reviews
46 helpful votes
Reviewed 4 weeks ago

We paid a little extra for the deluxe treatment... priority check-in, a glass of champagne on board and... lunch/dinner. TUI is really well organised and flights I've taken in the past always run smoothly. I think they really know what they are doing and certainly continue to fly with them for leisure!

Europe Premium Economy Brussels - Athens
Helpful?
Thank Mancini_BXL
Meise, Belgium
Level 4 Contributor
32 reviews
7 helpful votes
Reviewed 4 weeks ago

On time, both in Brussels and Punta Cana, Aircraft was the Dreamliner, friendly crew, appetizing meals and good drinks, in flight entertainment OK

International First Class Brussels - Punta Cana
Helpful?
Thank Simonne L
See travel tips for airlines
“do not forget your head set to see the movie.”
SungDji, 9 Nov 2018 | Read review
“Keep an eye on their website or subscribe to their newsletters for really good promotions”
DacianD, 25 Oct 2018 | Read review
“Place near the front in the airplaine”
Zutterman, 17 Oct 2018 | Read review
“Setting near the front off the airplane.”
Zutterman, 17 Oct 2018 | Read review
“Pay the extra for the deluxe and you'll be in the first 5 rows. Check-in and boarding is so much easier- makes to a great start!”
Mancini_BXL, 12 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About TUI fly Belgium (formerly Jetairfly)
Previously known as Jetairfly until October 19, 2016, now known as TUI fly (TB) operates from a hub at Brussels Airport (BRU). It has also designated Antwerp International Airport (ANR), Brussels South Charleroi Airport (CRL), Liège Airport (LGG) and Ostend-Bruges International Airport (OST) as focus cities. The airline was founded in 2003 as TUI Airlines Belgium, and remains part of the TUI Airlines alliance. The airline has scheduled service to about 100 destinations in Europe, Africa, Asia, North America and the Caribbean. Its fleet of 21 aircraft includes 16 Boeing 737 variants, one Boeing 767-300 ER, one Boeing 787-8 and three Embraer 190 planes.
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