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Jasper National Park Tour: Maligne Valley, Medicine Lake and Spirit Island - with unbiased reviews

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uschiTownsville wrote a review Dec 2019
Townsville, Australia56 contributions13 helpful votes
We went there in September this year. It was great, weather perfect, with warm days and cool nights. Didn't really go for the town to much, to many shops and cheap souvenirs for my taste. Restaurants and Pubs are overpriced for what one gets but I guess we took the good and the
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Date of experience: September 2019
Response from SunDog I, Marketing Team at Jasper National Park Tour: Maligne Valley, Medicine Lake and Spirit Island
Responded 11 Dec 2019
Hi there, We are glad you enjoyed your trip to Jasper National Park. We hope you'll be back again soon! Happy travels!
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Spidey101 wrote a review Nov 2019
Ottawa, Canada217 contributions23 helpful votes
+3
Spent the morning on a cruise to Spirit Island, even though we did not have a clear day the cloud coverage still made it beautiful for great photos!!
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Date of experience: September 2019
Response from SunDog I, Public Relations Manager at Jasper National Park Tour: Maligne Valley, Medicine Lake and Spirit Island
Responded 21 Nov 2019
Hi there, Thank you for taking the time to leave us a review! We are glad you enjoyed your trip with us and took advantage of the beautiful photo opportunities. We do find things photograph best when the weather is overcast! We hope you'll come back and visit us again in the future, happy travels!
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Leonardo N wrote a review Nov 2019
San Jose, Costa Rica129 contributions57 helpful votes
We booked the wildlife watching tour that included a lake tour and other stuff. We were the only ones on the tour and at the last second when we were about to leave the driver gets a call to go pickup last minute people. Almost an hour into the tour as we had to go back to town
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Response from SunDog I, Public Relations Manager at Jasper National Park Tour: Maligne Valley, Medicine Lake and Spirit Island
Responded 21 Nov 2019
Hi Leonardo, I am very sorry to hear about your negative experience during your time with us. While you were the only ones booked on originally, we are very accommodating to anyone, even last minute bookings. We do our best to ensure things run on time but sometimes people show up late or we have difficulty locating guests. Unfortunately, the day you went on tour we were unable to locate these last minute add on guests and this held back our departure time. We hope you understand that most people on holiday in Jasper National Park are only visiting one time and if we can assist people to experience more on their holiday, we will let them join us if there is space! I am sorry this took away from your tour and things felt cut short. We hope that if you experienced inadequate service you asked to speak to a manager or call back to receive better support. We pride ourselves on having an outstanding service team and want to ensure you and your family feel heard. We have staff available any day of the week and can be reached by phone and email. Again, we are deeply sorry for this and hope you can connect with us directly so we can assist you better and turn this into a more positive experience for you! Thank you for your feedback.
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Jeanette O wrote a review Nov 2019
South Pasadena, California3 contributions2 helpful votes
It was relaxing to not to think of traffic and parking while taking this tour. The park is crowded. We could relax and soak in the beauty of it all. Well worth the $ and it absorbed the parking fees where applicable.
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Date of experience: August 2019
Response from SunDog I, Reservations Team at Jasper National Park Tour: Maligne Valley, Medicine Lake and Spirit Island
Responded 21 Nov 2019
Thank you for your review. We are glad you enjoyed our shuttle service and hope you continue to use our services in the future. Happy travels!
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Charlie S wrote a review Nov 2019
Fife, United Kingdom50 contributions27 helpful votes
We did this trip at the beginning of October. Picked up at the hotel by our guide Michelle. Thank you Michelle for making this such an enjoyable experience. Nothing was a problem to her. On leaving Jasper we came across a small herd of elk lead by their big magnificent male.On
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Date of experience: October 2019
Response from SunDog I, Public Relations Manager at Jasper National Park Tour: Maligne Valley, Medicine Lake and Spirit Island
Responded 4 Nov 2019
We're so glad your tour was one of your holidays' best! Thank you equally for the great comments about Michelle and we're so happy you saw as much wildlife.
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