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15-Minute Wellington Harbour Helicopter Flight - with unbiased reviews

15-Minute Wellington Harbour Helicopter Flight

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From
US$161.38
Date
2 adults
Options
Low Price Guarantee
No Booking Fees
Overview
Important Information
Duration
15m
Inclusions
  • Headsets to hear the guide clearly
  • GST (Goods and Services Tax)
Exclusions
  • Excess luggage charges (where applicable)
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Additional Info
  • Children under three years are free of charge provided they do not occupy a seat
  • Minimum passenger numbers apply before a flight can proceed
  • Flights are subject to favorable weather conditions. If canceled due to poor weather, you will be given the option of an alternative date or full refund
  • This experience requires good weather. If it’s cancelled due to poor weather, you’ll be offered a different date or a full refund
  • This experience requires a minimum number of travellers. If it’s cancelled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund
  • This tour/activity will have a maximum of 6 travellers
Cancellation Policy
For a full refund, cancel at least 24 hours in advance of the start date of the experience.
6Reviews
0Q&A
Traveller rating
  • 4
  • 0
  • 0
  • 1
  • 1
Traveller type
Time of year
Language
lmhooper wrote a review Mar 2019
Wellington, New Zealand31 contributions4 helpful votes
We had family from WA visiting and enjoyed showing them our beautiful city. They booked the 2.30pm 15 minute flight the night prior. Paid for and confirmed. Day of flight, 4/3/19, they went to check in early and were told a flight had just left for the Wairarapa. They may get a
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Date of experience: March 2019
Response from DaiD120, Manager at 15-Minute Wellington Harbour Helicopter Flight
Responded 7 Apr 2019
Dear Imhooper, Thank you for taking the time to provide feedback to Wellington Helicopters, it is always good to hear from our customer’s perspective and we are disappointed that you feel that way. Whilst we understand your frustration at not being able to view our beautiful city with your family, we would like to explain the terms and conditions which are inherent to booking a scenic helicopter flight as well as your particular situation. Our scenic flights operate on two main variables prior to confirming the departure time – the weather conditions and having minimum passenger numbers (4 passengers) for the flight. These terms and conditions are outlined on our website and on the Viator booking page. We do our best to schedule flights to ensure they go ahead but there will be times due to either unsuitable weather conditions or lack of minimum numbers that the flights cannot proceed. We received your booking at 5.30pm (after office hours) the day before the flight through Viator for 2 passengers. We messaged you through Viator at 8.38am the following morning as soon as we opened to advise that the flight was not confirmed. We tried our best to fill the flight by delaying the departure time to allow more people to book onto it. It is unfortunate the flight did not go ahead, especially when your family was only available that day – usually if people are able to, we try to reschedule them to an alternative day and time that suits. Viator requires that we offer specific time slots for our scenic flights to enable you to make a booking, however, our flights are organised to suit demand and often bookings are adjusted to suit a mutually agreed time to ensure we meet the minimum numbers for each flight. It’s worth noting that the confirmation you received when you booked was an automatic confirmation from Viator, and we receive no payment for the flight from Viator until it is completed. We confirm manually with the client as soon as possible, which we feel we did in this instance given the time of booking and the time of our response. We thank you for your understanding of the situation and have ensured you have been fully refunded for the booking. Kind Regards, The Team at Wellington Helicopters
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edhuckerby wrote a review Aug 2018
Wellington, New Zealand5 contributions1 helpful vote
Our 15 min flight was actually 11 minutes. Nearly $400 for 2 of us felt like a lot of money for such a quick trip. We were seated on the wrong side of the helicopter to get the best views and if you are not in a window seat the experience is rather disappointing. I thought the
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Date of experience: August 2018
Response from DaiD120, Manager at 15-Minute Wellington Harbour Helicopter Flight
Responded 25 Sep 2018
Hi Ed. I'm disappointed to hear that the flight did not meet your expectations. Please email us with the details of the flight (date/time) and i will look into this further. Thank you Dai
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Trina S wrote a review Feb 2018
2 contributions
While this trip is short, it is very worthwhile as it gives you the most amazing views and aerial insights to our capital city. Travelling at speeds of around 250k per hour, you feel like you are just taking a leisurely stroll as there is no reference point to judge your speed.
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Date of experience: February 2018
Response from Dai D, Manager at 15-Minute Wellington Harbour Helicopter Flight
Responded 31 May 2018
Thanks for the review Trina! We're glad that you enjoyed the experience. Cheers from the team!
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Sabine_Scholl wrote a review Jan 2018
Wellington, New Zealand12 contributions
This was a Xmas present - and the best present ever! Professional & competent personnel made for an awesome experience. Wellington was on it's best behaviour as well, which made the experience truly amazing. Highly recommended - just WOW!
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Date of experience: January 2018
Response from Dai D, Manager at 15-Minute Wellington Harbour Helicopter Flight
Responded 1 Feb 2018
Thank you for the kind review. It always helps when the Wellington weather puts on a good show! Please visit us again sometime. Cheers Dai
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Teena L wrote a review Nov 2017
Wellington, New Zealand2 contributions2 helpful votes
Thank you for an enjoyable flight, the staff were friendly and professional, the flight was flawless and it was amazing to see the city from the air. Highly recommended and would definitely do this again!
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Date of experience: November 2017
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