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Terri-Ann S wrote a review Jul 2020
4 contributions
Beautiful sunny and still morning on the lake. An easy paddle across the lake and interesting to visit one of the oldest areas of native forest in New Zealand. Thanks Jake for a very pleasant trip. Don't let the winter cooler temperature deter you from paddling, it was a great
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Date of experience: July 2020
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Response from Glacierkayaks, Front Office Manager at 4-hour Lake Mapourika Kayak and Hike adventure, with Okarito Kiwi Sanctuary
Responded 7 Jul 2020
Hi, Thanks for leaving a 5 star review! It's great to hear you enjoyed your kayaking trip with Jake. We hope your enjoy the rest of your travels around NZ! Kind regards, Teana
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Hannah wrote a review May 2020
Christchurch, New Zealand1 contribution
Its one of the best trip i had in NZ so far. Not just enjoy the experience of kayaking. And also learned so much about how to paddling. Love the bushwalk as well. Its amazing the they build the track by themselves and its beautiful! Learned a lot about NZ native plants. Just so
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Response from Glacierkayaks, Owner at 4-hour Lake Mapourika Kayak and Hike adventure, with Okarito Kiwi Sanctuary
Responded 7 Jun 2020
Hi Hannah Thanks so much for your review! It's awesome to hear that we're one of your favorite experiences here :) Kind regards Bronwyn
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Aline H wrote a review Mar 2020
Haifa, Israel35 contributions13 helpful votes
these people who own this company are all after the money. the night before the kayak tour was supposed to take off the weather got reallly reallllly bad. i called them but the office was closed. i called them the next morning and a jerk behind the desk answered the phone and
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Date of experience: January 2020
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Response from Glacierkayaks, Owner at 4-hour Lake Mapourika Kayak and Hike adventure, with Okarito Kiwi Sanctuary
Responded 15 Mar 2020
Hi Aline, As we explained over email to you, and on the phone the day of your trip, the weather on the day was not unsafe and actually not all that unusual or wet. It was set to clear up quickly that morning and with little wind, it was looking to be a good morning for a paddle. In your trips photo album from your tour (which we still have on file), it showed that the weather cleared quite quickly during your trip. You're guide even caught a few nice photos where you're smiling, and removed your raincoat. The other activities that were cancelled that day in Franz Josef were all flight activities which rely on clear skies for safety reasons to operate. We're lucky to be an activity which can operate in the rain. We received multiple emails from you, which threatened this poor review unless we provided you with a refund. We got in contact with your driver/guide from your tour group, who informed us that you were unhappy with all your NZ activities and he was not surprised. We do truly try our best to please all our customers, and are certainly not just trying to rip people off. We are a small company, but we do actually cancel many trips when the weather is truly unsafe. We hope that you managed to enjoy some aspects of your trip throughout NZ. Regards Bronwyn
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vanderh0rst wrote a review Feb 2020
London, United Kingdom54 contributions16 helpful votes
+1
We did the early morning lake kayak the other day. Our guides were Howie and Catherine (I think). We had a wonderful time from start to finish. Chilled kayaking across the lake with lots of interesting facts from both guides. Always felt safe and the equipment was good quality
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Response from Glacierkayaks, Front Office Manager at 4-hour Lake Mapourika Kayak and Hike adventure, with Okarito Kiwi Sanctuary
Responded 3 Mar 2020
Hi, Thanks for leaving Howie and Catherine a 5 star review! It's great to hear you enjoyed your time out on the lake with your guides! The early morning tour is the perfect way to strat the day! We hope you enjoyed your free photos! Safe travels, Teana
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Tim wrote a review Feb 2020
Farmington Hills, Michigan1 contribution
The Lake Mapourika tour was a serene experience, but our guide Jake made all the difference. His knowledge and concern for the local environment made a huge difference and added an invaluable insight into this unique place on our planet. The early morning tour is a great way
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Date of experience: February 2020
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Response from Glacierkayaks, Front Office Manager at 4-hour Lake Mapourika Kayak and Hike adventure, with Okarito Kiwi Sanctuary
Responded 3 Mar 2020
Hi, Thanks for taking the time to leave Jake a 5 star review! We're please you enjoyed learning about our special place in the world! We will be sure to pass on your kind words to him. Safe travels, Teana
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Frequently Asked Questions about 4-hour Lake Mapourika Kayak and Hike adventure, with Okarito Kiwi Sanctuary