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GranCanariaBoatTrips

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Taurito, Spain
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GranCanariaBoatTrips
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Canarion12 wrote a review Jan 2021
1 contribution
I will get on legal dispute with Laurentius and Monica as I believe their business is a scam. We booked a boat in December, they peomised a refund in the case we are not able to do it and after when i wanted to claim that they have blocked my number. I have written confirmation of everything and will go until the end of the case so they dont trick anyone again.
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Date of experience: December 2020
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Vaughan King wrote a review Aug 2020
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We visited Gran Canaria from 11th - 17th July to celebrate my 30th birthday and we were really looking forward to doing something to make it special. On the trip we booked an evening boat tour for our last day on the island with GranCanariaBoatTrips.com for our party of 9, which cost me £550. On the day of the trip I received an email from a man named Laurentius to say that due to COVID-19 they couldn't run the trip. He said he would issue a refund which could take up to 14 working days so I thought no more about it. After the 14 days had passed I still had received no refund and after a few email back and forths with Laurentius he promised me that he'd spoken to the finance department and that they'd taken some time to process the refund. As such he told me that it had only been processed 7 days ago meaning that the refund should be with me within the next week. That week has now passed and I am still £550 out of pocket and it is now 1 month since I initially paid for the boat tour. I would avoid GranCanariaBoatTrips.com at all costs.
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Date of experience: July 2020
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Yasha L wrote a review Aug 2020
1 contribution
Absolute scam. Just book the trips at the port. We were in Gran Canaria for 4 Weeks. They sent us on a paty boat even though we booked a Dolphin Tour, sent us a wrong starting time so we had to be brought seperately to the boat and additionally told us the wrong price so we had to pay more than they told us. So after we got the wrong trip, time and price we wanted to ask what went wrong. But it is nearly impossible to contact them. They ignore phone calls and email. After long discussions we got a free ride on a dolphin tour but at the end of our vacation. When we wanted to get on this free trip, we noticed, that this was a scam again and they didn't even book a trip for us. In the end when we told them that we are dissapointet and that we are going to write a review, that this is a scam, they where threatening us via text message. After all: avoid this company if you want to keep your money. The people on the port know about this company and they told us that they have a lot uf tourists every year who fall into this trap. Just buy the tickets directly at the port.
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Date of experience: August 2020
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Cécile B wrote a review Jul 2020
6 contributions
I would look for some better trip than this one. There is a big coolbox with enough beer and cheap softdrinks. When paid and on the boat they told us that the banana wasn’t available and also no snorkling. That was a little disappointed because we paid for it and I was really looking forward to the snorkling. We didn’t got any refund. We did saw a lot of dolphins and went parasailing for €25 per person. Lunch was paella (with chicken), bread and a salad and some watermellon as dessert. We also got a Mojito. Price was €40 per person. I would say €25 is a correct price.
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Date of experience: July 2020
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1stOff-88 wrote a review Nov 2019
Valencian Country, Spain175 contributions100 helpful votes
Booked a group of Five of us in total for originally a different trip but the boat was out of service so we were upgraded to this trip and the company covered the extra cost (5 Euros per person) Two members of the party were sick on the day we were meant to take this excursion, but the company let us go the next day instead free of charge. The boat was really nice and the captain and crew were friendly, the drink and food were excellent. The only small criticism I have is that the product description in terms on the food and drink was not quite accurate, their was no sex on the beach cocktails and no spaghetti at lunch time, however what was provided was great. Highly recommend.
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Date of experience: November 2019
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