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The Waterfall Spa

Main Road | Rumours Luxury Villas and Spa, Muri Beach, Muri 1468, Cook Islands
+682 22 551
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Review Highlights
A bit disappointing

My husband and I were really looking forward to our massages but they were just ok. The masseuses... read more

Reviewed 6 days ago
Emily C
,
Finchampstead, United Kingdom
via mobile
A heavenly massage!

I had to say, the massage I received from a lovely lady by the name of Shelley was to die for! It... read more

Reviewed 19 June 2017
979kerryp
via mobile
Read all 36 reviews
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Overview
  • Excellent54%
  • Very good11%
  • Average11%
  • Poor11%
  • Terrible13%
Travellers talk about
LOCATION
Main Road | Rumours Luxury Villas and Spa, Muri Beach, Muri 1468, Cook Islands
CONTACT
Website
+682 22 551
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Reviews (36)
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1 - 10 of 36 reviews

Reviewed 6 days ago via mobile

My husband and I were really looking forward to our massages but they were just ok. The masseuses weren't very delicate in moving us around which didn't make it very relaxing. The room was really cold too.

Thank Emily C
Reviewed 19 June 2017 via mobile

I had to say, the massage I received from a lovely lady by the name of Shelley was to die for! It was hands down the best treatment I have ever had.. I can't wait to go back! Thank you Shelley!

Thank 979kerryp
Reviewed 1 June 2017

My husband and I booked an escape package at The Waterfall Spa two weeks ago. I am finally writing my review because I had a massage with my regular massage therapist and it really upset me at how bad our experience was. I wanted to...More

3  Thank l0ve2travel503
Reviewed 27 May 2017

I booked myself in for a Balancing Facial as a 'treat' during my recent visit to Rarotonga. The treatment was relaxing and enjoyable, and lasted the full 60 mins, including a head, hand, foot and arm massage. Products used are natural and organic and felt...More

Thank Katrina M
Reviewed 26 May 2017 via mobile

My wife and I booked a couples massage at the Rumors Waterfall Spa. We were both looking forward to some post-nuptial relaxation in the hands of seasoned experts. The walls, lined with award upon award titillated us with promises of what was to come. When...More

Thank NXNW
Reviewed 12 April 2017 via mobile

I booked the 90 minute relaxation massage for $165 and was very disappointed. The waiting area is beautifully presented and has a relaxing waterfall. I was offered a glass of water on arrival. The setting was beautiful and the two staff that I encountered were...More

1  Thank pianosimon
AndrewBelinda, Owner at The Waterfall Spa, responded to this reviewResponded 15 April 2017

Kia Orana Simon Thank you very much for taking the time in giving us detailed feedback on your recent Spa treatment. We genuinely value all forms of feedback. We are sorry to hear that your experience did not live up to your expectations. Myrna your...More

Reviewed 6 April 2017 via mobile

Was very disappointed with the "deep tissue massage" I had to ask twice for harder pressure I was not sure if she was just getting started or not, until she moved to the next area, I gave up asking as I felt rude, my partners...More

1  Thank Hayley R
AndrewBelinda, Owner at The Waterfall Spa, responded to this reviewResponded 13 April 2017

Kia Orana Hayley Firstly thank you for taking the time to write a review; which I have to say has us all scratching our heads. I have investigated your claims and we are all completely perplexed; for others reading this response; - let me explain...More

Reviewed 17 March 2017

I booked in for a facial and what I received was so much more! I was greeted by the delightful Myrna and escorted to a private room - tastefully decorated and soothing. The treatment itself began - as with most spa's I expected only my...More

Thank Jane B
Reviewed 15 March 2017

My husband gave me a gift for a Vichy Shower Massage and it was just beautiful! I felt totally pampered and spoilt. The treatment and level of service was comparable to five star hotels in Asia where I have had many treatments and I would...More

Thank Kukivic
Reviewed 11 January 2017 via mobile

I talked up this place to my partner and stated that it had won many awards so it was sure to be amazing. We got the romantic couples massage. The place is tiny with only three rooms. We entered the room at 520 for our...More

1  Thank Tiffany T
AndrewBelinda, Owner at The Waterfall Spa, responded to this reviewResponded 13 January 2017

Kia Orana Tiffany Firstly; we thank you for taking the time to write this feedback - we're happy to hear you really enjoyed the shower setting; it's a beautiful room. But sorry to read that you didn't get to experience the WOW factor for what...More

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