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Zen Spa

1054 Cond Ashford Plz, San Juan 00911-1102, Puerto Rico
+1 787-722-8433
Website
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Review Highlights
Wonderful experience

The staff was very nice and respectful. The place was clean. I was attended by Carlos, who is... read more

Review collected in partnership with this attraction

Reviewed 4 days ago
Carmen D
Great place to relax!

Excellent team and quality service. You should consider to enjoy a fantastic atmosphere and a... read more

Review collected in partnership with this attraction

Reviewed 5 days ago
José J
,
San Juan, Puerto Rico
Read all 224 reviews
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We Welcome You to ZEN SPA - the leading premier spa in Puerto Rico offering over 60,000 Spa Treatments a year! We invite you to experience ZEN SPA where wellness, personal care and beauty are combined in an atmosphere of pure calmness. Imagine opening the doors to the perfect and peaceful oasis where all your senses are awakened. From the moment you enter ZEN SPA, your sense of smell is stimulated with the therapeutic scents of essential oils. The use of natural colors and fibers is easy on the eyes, a complement to the simplicity and purity of the Asian-inspired decor. Your ears dance with the soft sounds of nature that are gifts to your soul, instantly altering your state of mind and easing tensions. Fresh fruit, herbal tea and water revitalize your sense of taste. Soothing facials and body treatments stimulate your sense of touch and energize your skin.
  • Excellent73%
  • Very good8%
  • Average7%
  • Poor4%
  • Terrible8%
Travellers talk about
Opens in 2 min
Hours
Hours Today: 8:00 AM - 7:00 PM
LOCATION
1054 Cond Ashford Plz, San Juan 00911-1102, Puerto Rico
CONTACT
Website
+1 787-722-8433
Write a ReviewReviews (224)
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"deep tissue massage"
in 10 reviews
"manicure and pedicure"
in 7 reviews
"sheraton convention center"
in 6 reviews
"san patricio"
in 4 reviews
"visited zen"
in 4 reviews
"condado location"
in 3 reviews
"spa party"
in 2 reviews
"magic hands"
in 2 reviews
"excellent massage"
in 3 reviews
"relaxing massage"
in 2 reviews
"puerto rico"
in 17 reviews
"an amazing experience"
in 2 reviews
"erika"
in 16 reviews
"therapist"
in 16 reviews
"guaynabo"
in 5 reviews
"kassandra"
in 3 reviews
"concha"
in 2 reviews
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1 - 10 of 194 reviews

Reviewed 4 days ago

The staff was very nice and respectful. The place was clean. I was attended by Carlos, who is very professional in his work and was very punctual. I only had an appointment for a massage, and when I arrived, asked if there was someone available...More

Review collected in partnership with this attraction
Thank Carmen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zen_Spa_Puerto_Rico, General Manager at Zen Spa, responded to this reviewResponded 3 days ago

Carmen, Thank you for your stars! We are very happy that you enjoyed your experience with us and look forward to pampering you again. Have a ZENful day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 days ago

Excellent team and quality service. You should consider to enjoy a fantastic atmosphere and a variety of services to select from.

Review collected in partnership with this attraction
Thank José J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zen_Spa_Puerto_Rico, General Manager at Zen Spa, responded to this reviewResponded 4 days ago

Hello José! Thank you so much for your 5 stars. We look forward to pampering you again ans again. Have a ZENful day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago

Great Service from start to finish. Complimentary visit to infinity pool is a plus. Bring your swimsuit. Do not miss it. Relax for a full day.

Review collected in partnership with this attraction
Thank Zulyjane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zen_Spa_Puerto_Rico, General Manager at Zen Spa, responded to this reviewResponded 6 days ago

Thank you for your 5 stars! We look forward to pampering you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 2 weeks ago via mobile

Terrible management, poor communication and services and facilities are mediocre and pricey. Went for what was supposed to be a package that I saw on their catalogue online that included couples massage, manicures and pedicures for $275. Called the other location in the morning and...More

1  Thank Nicole V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zen_Spa_Puerto_Rico, General Manager at Zen Spa, responded to this reviewResponded 2 weeks ago

Dear Nicole, Thank you for taking time to let us know about your spa visit. We will be addressing all issues and assure you that these are not representative of our corporate mission or philosophy. We sincerely apologize for any confusion in pricing, lack of...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2018

Great experience. We had a very relax and serene atmosphere. Massage therapy was superb and pedicure and manicure employees were very friendly and knowledgeable. Host was very attentive and complacent with our needs. Would definitely recommend others to attend the SPA. Thanks.

Review collected in partnership with this attraction
Thank nieveswo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zen_Spa_Puerto_Rico, General Manager at Zen Spa, responded to this reviewResponded 16 March 2018

Five Stars - Awesome! We are very happy that we met your expectations and look forward to pampering you again. Have a ZENful day!

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Reviewed 4 March 2018 via mobile

Had a great Birthday yesterday at the Zen Spa Retreat at the Sheraton hotel. This place is gorgeous and a true spa retreat. The Mango Butter Wrap is amazing, and Carlos is extremely professional. My massage was really good, though she seemed to be having...More

Thank TTFamily2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zen_Spa_Puerto_Rico, General Manager at Zen Spa, responded to this reviewResponded 5 March 2018

Thank you for your 5 stars - We will be sharing with our team! We apologize for your tea time - a tea a day, makes your day! We look forward to pampering you again.

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Reviewed 27 February 2018

I received a gift card for my birthday for this spa. From the minute I got there I was welcomed with a very warm greeting from the the front desk. I had a facial from Martha . She was so thorough in cleaning my blackheads...More

Thank Mindy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zen_Spa_Puerto_Rico, General Manager at Zen Spa, responded to this reviewResponded 1 March 2018

Hello Mindy, We are so very happy to read about your spa experience at ZEN SPA. We look forward to pampering you again! Have a ZENful day!

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Reviewed 7 February 2018

My husband and I love the experience. Personal was very professional and the place so nice. We enjoy it so much!!!! 💕

Review collected in partnership with this attraction
Thank abnerabdiel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zen_Spa_Puerto_Rico, General Manager at Zen Spa, responded to this reviewResponded 8 February 2018

We are so very happy that you enjoyed your time with us. Thank you for sharing with the world. We look forward to pampering you again. Have a ZENful day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2018

If you are searching for a magical, body and soul experience this is your place. The crew is customer service oriented and they are always friendly and committed with the clients. My personal monthly escape since 2016.

Review collected in partnership with this attraction
Thank maryM5490GI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zen_Spa_Puerto_Rico, General Manager at Zen Spa, responded to this reviewResponded 8 February 2018

What a Magical Review! Thank you for sharing with the world. We look forward to your next monthly escape with us. Have a ZENful day!

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Reviewed 2 February 2018

All the services rendered were excellent as always. I have been going to Zen Spa Condado for various years and the attention which is given to me since arrival until leaving the premises are the best. All the personnel are always in good attitude and...More

Review collected in partnership with this attraction
Thank Maggie923
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zen_Spa_Puerto_Rico, General Manager at Zen Spa, responded to this reviewResponded 5 February 2018

Maggie, We truly appreciate sharing your spa experience with the world!!! We look forward to pampering you again. Have a ZENful day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ask a question
Questions & Answers
Sharon P
13 January 2018|
Answer
Response from Zen_Spa_Puerto_Rico | Property representative |
Yes, our Day Pass for the Sauna and Steam is $25. Let us know if we can be of service 1.855.ZEN.SPAS.
1
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goodgame123
2 January 2018|
AnswerShow all 5 answers
Response from Luz L | Reviewed this property |
Is pretty close. Without much traffic like ten to fifteen minutes drive. It is located in the Sheraton Hotel next to Puerto Rico’s Convention Center. Do not confuse it with the Sheraton at Old San Juan which is right in... More
1
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