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Smith’s Ferry Services

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Address: Road Town, Tortola
Phone Number:
(340) 775-7292
Website

TripAdvisor Reviewer Highlights

Read all 174 reviews
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  • 24
    Excellent
  • 37
    Very good
  • 36
    Average
  • 21
    Poor
  • 51
    Terrible
Check the weather before your trip

Our Ferry was exactly on time and the people were super friendly ensuring we were ushered to the correct areas despite the multiple huge cruise ships that had docked. On the trip... read more

4 of 5 bubblesReviewed 1 week ago
Tamara P
,
Oakville, Canada
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174 Reviews from our TripAdvisor Community

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Showing 169: English reviews
Oakville, Canada
Level Contributor
41 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 1 week ago

Our Ferry was exactly on time and the people were super friendly ensuring we were ushered to the correct areas despite the multiple huge cruise ships that had docked. On the trip to Tortola we had to move from up above to the lower deck which is trickier than it sounds. I think you are supposed to remain seated but... More 

Helpful?
Thank Tamara P
Milwaukee, Wisconsin
Level Contributor
20 reviews
common_n_attraction_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 4 weeks ago

We utilized Smith's Ferry for travel in-between St. Thomas and Tortola. We made the reservations online and also booked transportation between the ferry dock and the airport in St. Thomas. Upon arrival, there was a person with a sign on our name on it waiting for us. We were then transported to the ferry dock via an open-air taxi with... More 

Helpful?
Thank YoungTraveler24
Texas Gulf Coast, Texas
Level Contributor
71 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 42 helpful votes
1 of 5 bubbles Reviewed 11 December 2016

Traveled from Charlotte Amalie (US Virgin Islands) to Road Town (BVI) recently and was surprised that there was no safety briefing for the transit. None. Not one word. I asked the one crew member where the life vests were located and was told, as if it was obvious, that they were behind the last row of seats. Yes, it was... More 

Helpful?
Thank KeepClimbing
Level Contributor
25 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 1 December 2016 via mobile

I decided to take Smith's Ferry Service to get from St. John to Tortola to visit a friend on the island. My arriving flight from Puerto Rico landed late and I wasn't going to be able to catch the last ferry to Tortola. Once I exited the airport I told the cab driver about my situation and he called the... More 

Helpful?
Thank Sarah H
fenton, mo.
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 22 November 2016

Had prepaid reservations when we arrived they said they only had room for 5 of our party even though we had paid reservations fo 7. Ticket agent was rude and not helpful at all. We had flights to catch and she did not care at all. Even planning ahead and having paid reservations dare worthless on this ferry. Will not... More 

Helpful?
Thank ken s
Hong Kong, China
Level Contributor
35 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 15 November 2016

Service was punctual. Crew greet us onboard with great smiles and happy lively music. On the way to St Thomas we were caught in a heavy rain shower twice and the crew work hard to keep the passengers plus move the numerous heavy pieces of luggage to avoid getting them wet efficiently. Thank you! We appreciate that!

Helpful?
Thank Piggybun
Level Contributor
20 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 26 October 2016 via mobile

Ferry service in Tortola is not limited to one company but they all seem to struggle with the same thing. Schedules seem to change a lot and being on time is difficult. If you're trying to make a flight in St. Thomas be sure to leave plenty of time. That all being said, these guys are as good as any.

Helpful?
Thank David H
Maryville, Tennessee
Level Contributor
77 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 19 October 2016

We took the ferry from St Thomas to Tortola and back at the end of the week. Felt it was a little pricey and then all of the Ferry operators charge an additional $3/bag to handle your bags. Wish we had just kept our bags with us.

Helpful?
Thank JSmith315
South Carolina
Level Contributor
6 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 24 September 2016

Took Smith's 2 times between STT and the BVI. While they weren't the newest ships, and were noisy on the inside, they always departed and arrived on time.

Helpful?
1 Thank JWINKva
Level Contributor
5 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 27 August 2016

On time, friendly crew, gets you to where you need to go quickly and safely. Runs on time, no delays experienced!

Helpful?
Thank ScottJHill1987

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Questions & Answers

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?