Rouken Glen Garden Centre

Rouken Glen Garden Centre, Giffnock: Hours, Address, Rouken Glen Garden Centre Reviews: 3.5/5

Rouken Glen Garden Centre
3.5
9:00 AM - 5:30 PM
Monday
9:00 AM - 5:30 PM
Tuesday
9:00 AM - 5:30 PM
Wednesday
9:00 AM - 5:30 PM
Thursday
9:00 AM - 5:30 PM
Friday
9:00 AM - 5:30 PM
Saturday
9:00 AM - 5:30 PM
Sunday
9:00 AM - 5:30 PM
Popular mentions

3.5
161 reviews
Excellent
61
Very good
50
Average
18
Poor
9
Terrible
23

Irene
Glasgow, UK5 contributions
bad service
Apr 2021
bought garden furniture and some bits were missing there phone number was wrong and there web site not working I had to return to the shop and get the parts which were the wrong part. Staff were not helpful
Written 6 April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

812sarah1960_12
Clydebank, UK31 contributions
Lunch trip
Nov 2020 • Family
Garden Centre is lovely and doing a great work through these awful times. Plenty to look at, flowers and plants beautiful. Had lunch but steak pie was missing gravy it looked as if it was just the juices from the steak and could have done with some more. We asked for salt but still waiting for it. I appreciate in the uncertain time we are in they sound minor which they are. My family and i would visit again.
Written 4 November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

macedonboy
Glasgow, UK146,717 contributions
Garden Centre
Oct 2020
A nice place to get some gardening stuff while inside Rouken Glen Park. There's a cafe inside which is decent. As for the gardening centre, it has some pretty good stuff, plus lots of stuff like books, celebration cards and miscellaneous household items. It's nearly 3 months to go till Christmas and already the trees are available to buy.
Written 4 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

sammysetra
Glasgow, UK73 contributions
Atrocious customer service
Sep 2020 • Solo
Visited the centre on 29 September 2020 at 17:00 hrs. Went to till 5 to pay for my purchases and despite one of the two sales assistants “working” there making eye contact I was ignored. I waited for three minutes whilst they talked to each other before putting down my items and leaving the store. If you are looking for good customer service you’d be well advised to take your business elsewhere.
Written 29 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Sorry to hear about your experience at our Garden Centre. I can assure you that this matter will be investigated immediately by one of our supervisors. At Rouken Glen Garden Centre, customer service is of the upmost importance and are very sorry about this encounter. If you can, please message us on our Facebook page and will can discuss there Kind regards
Written 30 September 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mark H
Glasgow, UK11 contributions
EMBARRASSED, DEGRADED & HUMILIATED!!!!
Jun 2020 • Family
Use of the disabled toilet, should be made available. NOT ALL DISABILITIES ARE VISIBLE!! Having struggled to get into the garden centre I got to the disabled toilet where a member of staff was locking the disabled toilet, I explained I was disabled and needed to use the toilet urgently. She told me I need to see the manager and to go to the customer service desk, I struggled over to the customer service desk and explained again I needed use of the disabled toilet, the lady on the desk said I need to speak with Gina the manger, I had to wait until Gina was free of talking to a gentleman to explain to her my situation, she asked me if I had a card, I explained it was in the car. I was expected to go and get my card to return, to then find Gina again, to show her my urgent priority card, before I would be allowed to use the disabled toilet. I struggled out heading for the car, by which time it was too late. I felt embarrassed, degraded and humiliated at having to explain my circumstances to 3 members of staff...and still not being able to use the toilet!!! I understand to current restrictions with covid in public places, however I would have been more than happy to clean the toilet having used it, but I was not given this opportunity!!! Shame on you!!! Trip advisor states that the lowest score you can give is 1 (being terrible), I personally would not like to give rouken glen garden centre as much as a terrible. For proof of my urgent priority, see photographs. I would hope that neither of the three members of staff are ever in my situation, where you have to beg and plead to use a toilet on the basis that you can provide a card regarding your disability!!
Written 16 June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

James Gilmore
1 contribution
Nice lunch
Mar 2020 • Couples
Went with the wife It’s a fairly long walk from the car park which was only negative The food was fantastic
Written 15 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Chisi76
Glasgow, UK249 contributions
Excelent
Mar 2020
Well stocked with a wide variety of outdoor and indoor plants, a lovely gift shop too with something for everyone. The cafe is a great place to have breakf7, lunch or just a snack. Staff are all very friendly and know their stuff. They are very helpful too.
Written 10 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Many thanks for your review. Hoping to see you again soon
Written 29 July 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sharron W
4 contributions
Bit outdated
Feb 2020 • Business
Food was nice A little pricey Interior was shabby tbh Could do with a little money invested to refurbish
Written 29 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

madame-m
Stonehaven, UK36 contributions
Don't bother
Feb 2020
Took my mum for coffee and cake.expensive and not worth it. scones hard, tea bag given in cup! Not classy.Sweetener attached to till on a string! Desperate need of a refurb.
Written 23 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Traceyg
Glasgow, UK1 contribution
Christmas tree outing
Dec 2019 • Friends
Called in today to pick my friends christmas tree. What a lovely experience. Time was taken to show us what ever tree we wanted to see....and a bit of fun too. I think she purchased the biggest tree in Rouken Glen, let alone the garden centre😂. Then they easily organised delivery for tomrw. We then had a perfectly made latte in the coffee shop. Nice and relaxed on a comfy sofa. We love the uniqueness of the garden centre. Always something different to catch your eye.
Written 15 December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Showing results 1-10 of 161
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing