We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
Address: Calle Robalo # 30, Cancun 77500, Mexico
Phone Number:
+52 998 887 2495
Website
Today
07:00 - 21:00
Open now
See all hours
Hours:
Sun - Sat 07:00 - 21:00
Description:

Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is...

Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is Mexico's premier, oldest touring,transportation and airport transfer company. We operate exclusively our own fleet of Mercedes Benz luxury vehicles . Our guides are the best in the industry We founded Mexico's first school for professional guides back in the 1920's and lead our industry with the finest professionals . We own & operate airport transfers under our Gray Line (R) membership and our own Airport Concierge Service (R) in every major airport in Mexico. We serve the world's top travel entities and on line travel services. 93 years of service are our guaranty for the most professional, safe and fun travel experiences in Mexico.

read more
Book In Advance
More Info
US$92.00*
and up
Chichen Itza Small-Group Tour with Private Entrance
More Info
US$110.00*
and up
Open the Gate to Chichen Itza: Early Access Tour with Private Entrance
More Info
US$33.90*
and up
Viator Exclusive: Chichen Itza at Your Own Pace Plus Access to Welcome Suite

TripAdvisor Reviewer Highlights

Read all 562 reviews
Visitor rating
  • 353
    Excellent
  • 80
    Very good
  • 18
    Average
  • 20
    Poor
  • 49
    Terrible
We messed up and they made it right.

We chose the wrong option when picking our transport and did not follow instructions about calling the day before arrival. The staff were awesome to meet our needs. The... read more

5 of 5 bubblesReviewed 1 week ago
AJ_Jenny181
,
South Shore, Kentucky, USA
Add Photo Write a Review

562 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 520: English reviews
South Shore, Kentucky, USA
Level Contributor
14 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 week ago

We chose the wrong option when picking our transport and did not follow instructions about calling the day before arrival. The staff were awesome to meet our needs. The transport vehicles were clean, cool and smelled good. Drivers may not have been the best conversationist but excellent drivers.

Helpful?
Thank AJ_Jenny181
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

Dear traveler We are truly happy to have helped you to enjoy an unforgettable experience during your visit. We appreciate all your comments about our services, and we hope to serve you soon. Regards Gray Line Tours More 

Toronto
Level Contributor
77 reviews
28 attraction reviews
common_n_attraction_reviews_1bd8 77 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago via mobile

We had an excellent private tour with Mauricio, a very experienced, knowledgeable and congenial guide. As a native of the Mayan district, he not only educated us about Chichen Itza, but told us about local modern life in the area. We drove through some local villages. He included a short drive around Vallalodid, an attractive colonial town.

Helpful?
Thank BARRY T
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

Dear traveler We appreciate your time to share this review. We are happy that you lived the magic of Yucatan with us. Our guides do their best to take you on an incredible journey across the richness of Maya culture so you can live the best of it. We hope to have the opportunity to serve you soon. More 

Buffalo, New York
Level Contributor
71 reviews
37 attraction reviews
common_n_attraction_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

This tour takes place in the Riviera Maya about 45 minutes from the Hotel Zone in Cancun. Maroma Adventures is the local tour company that runs it on Maroma Beach. The tour company is very well organized running multiple types of activities. We started by taking a catamaran out to the reef to do two 45 minute snorkeling sessions. We... More 

Helpful?
Thank Kmacdona
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

Thank you so much for your review. It sounds that you lived an incredible day in the Riviera Maya doing all these amazing activities. We appreciate all your comments and recommendations, we are sure that other travelers will find them useful. Regards Gray Line Tours More 

1 review
5 of 5 bubbles Reviewed 20 February 2017 via mobile

Great tour. A lot of information. Good amount of time. And a great guide, Juan Carlos. The food att the Maya hotel was a bit disappointing.

Helpful?
Thank Peter324796
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

Thanks for your review. We appreciate all your comments about your experience with us to improve our services. Regards Gray Line Tours More 

swindon
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 16 February 2017 via mobile

I booked the chichen itza deluxe tour before we travelled to Cancun through attractiontix. The tour was booked for the 13th February but I had to change it on the day about an hour before our pick up time as I woke up poorly. The guy on the phone never questioned why and changed my booking without a problem. The... More 

Helpful?
Thank skitch
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

Dear Traveler We appreciate the time to share your review. We are committed to providing the best attention to make you feel comfortable and secure during your trip. Thank you for letting us know your experience with our colleagues and we hope to serve you once again. Gray Line Tours More 

Grapevine, Texas
Level Contributor
49 reviews
29 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 16 February 2017

We could not confirm our flight arrival time because I could not call international numbers, so there was not a vehicle waiting to take us to our hotel. One was called and came quickly. While waiting we were given wet towels to wash hands, cold water bottles to drink and a red carnation. A Mercedes SUV transported us. The return... More 

Helpful?
Thank ShirleyBaker55930
Overland Park, Kansas
Level Contributor
139 reviews
45 attraction reviews
common_n_attraction_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 13 February 2017

Although they were hard to find at first, they were very courteous, on time picking us up at the airport and delivering us from our hotel to the airport. I would definately use this service again.

Helpful?
Thank Petzold
Front Royal, Virginia
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 13 February 2017

We booked our one excursion through Mayaland and quickly regretted it. They told us it would be an additional $55 per person to get to Cancun to the ferry. When I told them we were cancelling they said they would transfer our location. We get picked up the morning of and find out we are going to the location originally... More 

Helpful?
Thank Leah K
chichenuxmal, Owner at Gray Line Tours, responded to this review

Sometimes.... when you are in love you don't take the time to find out details... what is included and what is not, and WE ARE READY TO HELP, not just with information and maybe a refund... sometimes we go to extremes and give a full vacation at our expense... But WE NEED TO KNOW ! Write me. Tell me how... More 

Aberdeen, United Kingdom
Level Contributor
35 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 12 February 2017

We booked online with Gray Line Cancun for an overnight trip to Chichen Itzá and Uxmal, with some trepidation but we couldn't find anyone else who could do the trip we wanted. No hitches though. The trip was semi-private so we were expecting a mini-bus, but our own very comfortable car turned up driven by Roberto. We had a fantastic... More 

Helpful?
Thank Jenny B
Level Contributor
31 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 6 February 2017 via mobile

We visited chichen Itza with grayline in January and we were really happy with what we got. Our driver was Oscar and our guide was the very knowledgeable Rosendo. We booked through our travel agent and was very satisfied. The only down side was we didn't have time to look at the cenote but every other part was mind blowing.... More 

Helpful?
Thank Rachelle A

Travellers who viewed Gray Line Tours also viewed

 

Been to Gray Line Tours? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Gray Line Tours and other visitors
11 questions
Ask a question
6 months ago

See all questions (11)

Questions? Get answers from Gray Line Tours staff and past visitors.
Posting guidelines
Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?