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Ultramar

Av. Lopez Portillo | Terminal Maritima Ultramar SM-84 M-5 L-6., Cancun 77517, Mexico
+52 1 998 293 9092
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US$11.99*
and up
One-Way or Round-Trip Ferry between Cancun and Isla Mujeres
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We are always at your service
  • Excellent57%
  • Very good32%
  • Average7%
  • Poor1%
  • Terrible3%
Travellers talk about
“puerto juarez” (152 reviews)
“top deck” (88 reviews)
“ferry service” (67 reviews)
Suggested Duration: More than 3 hours
LOCATION
Av. Lopez Portillo | Terminal Maritima Ultramar SM-84 M-5 L-6., Cancun 77517, Mexico
CONTACT
Website
+52 1 998 293 9092
Write a ReviewReviews (3,128)
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11 - 20 of 1,581 reviews

Reviewed 2 weeks ago via mobile

We used the ferry from Cancun to Isla Mujeres and have to say that I was really frustrated with the service and the attitude of the staff. The ferry was around 45 minutes late, the staff did not communicate with us, and the attitude was...More

Thank TrevorBurchell
UltramarFerry, community manager at Ultramar, responded to this reviewResponded 1 week ago

Hi TrevorBurchell, we are very sorry to read this, we want to offer you an apology on behalf of the whole ultramar crew. We are very interested in following up your case, we'd like you to write us on Facebook or Twitter to fill a...More

Reviewed 2 weeks ago

We used Ultramar to visit Isla Mujeres. I booked round trip online for $19 per adult. At the port presented our online reservation to the Ultramar rep to get tickets for the ferry. No hassle and enjoyed our ride.

Thank Tap0ri
Reviewed 2 weeks ago via mobile

Left from puerto juarez during christmas week. Waited about 35 minutes on the que..crowds everywhere at the port. Spoke to others on the que and they said this crowd is rare for late morning.....ride back at 7pm que was over, hour...ultramar had ferries every 15...More

Thank fade32242
UltramarFerry, community manager at Ultramar, responded to this reviewResponded 2 weeks ago

Hi fade32242! Thank you very much for traveling with us :) we want to let you know that the First Class passengers do have a preference when boarding the ferry. Anyone can buy a First Class ticket :D you can see our fares in our...More

Reviewed 3 weeks ago via mobile

Ultramar has the ferry process down to a science. They leave every thirty minutes minimum between Cancun and Isla. There is sunshine and covered seating. Views of the water are incredible. If you sit upstairs you will hear a fun musician singing festive tunes. He...More

Thank Dianne D
Reviewed 3 weeks ago

Reliable service to the Island and the staff is friendly. There was a mix up on the return journey and they got off the island early to another port in Cancun and bused up to our original starting point. Everything was covered just was a...More

Thank James C
Reviewed 3 weeks ago

Ultramar was great! An easy way to get to Isla Mujeres, complete with entertainment. There were several locations to catch the ferry, and they were very timely.

Thank JerryandAnania
Reviewed 3 weeks ago via mobile

Just got back from the ferry ride to Isla Mujeres and totally unimpressed. The cab R/t was $100 us and the island was unimpressive and uninspiring. Not worth the time or money to go on a crowded boat to buy cheap stuff. Save your money...More

Thank mike p
Reviewed 3 weeks ago

We took this ferry from Playa Tortugas. It was reliable, and quick way to reach the island from the hotel zone. Purchased the roundtrip tickets from the friendly kiosk rep right at the location. Would definitely recommend it. We also rented a golf cart while...More

Thank MeriSophia
UltramarFerry, community manager at Ultramar, responded to this reviewResponded 3 weeks ago

Hi MeriSophia, thank you very much for traveling with us :D We are very happy to see that you had an amazing trip! We'd like to thank you for taking the time to write this review which, we think, other users may find it helpful...More

Reviewed 3 weeks ago via mobile

Good price and service to go to Isla Mujeres, they have an entertainer that makes the trip fun and not boring. The boats are well maintained and are very confortable. Nice to go on the rooftop and have a nice view.More

Thank Eugenio A
UltramarFerry, community manager at Ultramar, responded to this reviewResponded 3 weeks ago

Hello Eugenio A! Thank you very much for traveling with us and for taking the time to write this review ;) We are very happy to see that you enjoyed the music :D did you know that we are the only ones that offer live...More

Reviewed 3 weeks ago via mobile

Great service to get you over to the beautiful island. Hilarious guy singing on our way back. Easy to do yourself rather than through a tour operator.

Thank LL156
UltramarFerry, community manager at Ultramar, responded to this reviewResponded 3 weeks ago

Hi LL156, thank you very much for traveling with us! We are very happy to see that you had an incredible time with us and that it was very easy for you to book your trip ;) We hope to see you very soon again!

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Ask a question
Questions & Answers
ericncindy
6 November 2017|
Answer
Response from UltramarFerry | Property representative |
Hello, no, we only have luggage storage inside the ferry while you travel :)
0
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purefct
6 October 2017|
AnswerShow all 2 answers
Response from UltramarFerry | Property representative |
Hi, purefct, right now our first class service is not running, only the premium plus, the Quintana Roo plan is for Quintana Roo citizens only, the Peninsular plan is for our neighbors from Campeche and Yucatán, the INAPAM is... More
0
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Kristen D
25 September 2017|
AnswerShow all 2 answers
Response from UltramarFerry | Property representative |
Hi Kristen D, you can bring all your luggage, we will keep it safe and it will be returned to you when we arrive in the destination :) No extra charge ;)
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