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This Is Cozumel

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Cozumel 77600, Mexico
+1 866-677-0058
Website
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Review Highlights
Jungle Garden Beach Resort

OMG!!! It was the most beautiful resort I have ever seen. The staff was super friendly and the food... read more

Reviewed 5 days ago
jacksbhm
,
Birmingham, Alabama
Whale shark tour

Extensive traveler. Mostly cruises. Cannot say enough about this company. From Alex who replied... read more

Reviewed 4 weeks ago
jro666
,
Naples, Florida
Read all 221 reviews
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Genuine customer reviews for our Cozumel tours and activities. If you've booked something through us please post your review, we truly value all comments.
  • Excellent79%
  • Very good14%
  • Average2%
  • Poor3%
  • Terrible2%
Travellers talk about
LOCATION
Cozumel 77600, Mexico
CONTACT
Website
+1 866-677-0058
Write a Review
Reviews (221)
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1 - 10 of 216 reviews

Reviewed 5 days ago

OMG!!! It was the most beautiful resort I have ever seen. The staff was super friendly and the food was excellent. I am actually considering the Occidental Resort for my 20th anniversary in March. Thanks for all your help especially with the last minute booking....More

Thank jacksbhm
Cozumel-Reservations, Manager at This Is Cozumel, responded to this reviewResponded 4 days ago

That's so wonderful to hear, many thanks for sharing! If we can help with anything for your 20th anniversary just let us know :)

Reviewed 4 weeks ago

Extensive traveler. Mostly cruises. Cannot say enough about this company. From Alex who replied timely to every email prior to the tour, to the flight to and from Cozumel and Cancun, to the transport to the boat and to the boat crew, everything went perfectly....More

Thank jro666
Cozumel-Reservations, Manager at This Is Cozumel, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to post your review on Trip Advisor, we're delighted you had such a good time on our Cozumel Whale Shark Tour and really appreciate the 5-star rating :) We hope you get another chance to visit Cozumel again soon!

Reviewed 25 July 2017

Such an awesome day! I would highly recommend Cozumel Sailing - they provided an amazing day for our family. With guided snorkeling, beach time, a delicious lunch and an endless supply of drinks, our family was well pampered all day! We loved it! Def recommend...More

Thank MomDAL
Cozumel-Reservations, Manager at This Is Cozumel, responded to this reviewResponded 26 July 2017

Thanks for booking your Cozumel Sailing Tour with us and especially for taking the time to post your review too. It was a pleasure to set the private charter up for your family and we're so happy you had such a wonderful time. We hope...More

Reviewed 6 July 2017

We can't rave enough about Abel, our driver, from This is Cozumel. When our cruise ship docked in Cozumel recently, we met Abel as planned soon after arrival. We had booked this excursion in advance through Sage Accessible Travel Company. Abel had a very comfortable...More

Thank Diane F
Cozumel-Reservations, Manager at This Is Cozumel, responded to this reviewResponded 10 July 2017

Hi Diane and many thanks for your wonderful review of our Cozumel Wheelchair Accessible Tour! Abel and all our other accessible tour driver-guides love showing people round the island and so we're delighted you had such a good time. We hope yu have a chance...More

Reviewed 20 June 2017 via mobile

We had an amazing trip from start to finish. Very professional, friendly, and knowledgeable. Wonderful staff! Thank you!

Thank tsl22
Cozumel-Reservations, Manager at This Is Cozumel, responded to this reviewResponded 21 June 2017

Hi tsl22, thanks for your lovely review. We're really happy you had such a good time on our Cozumel Chichen Itza Tour By Air. Thanks again for finding the time to post your comments and come back and visit us again soon!

Reviewed 27 April 2017

We travelled to Cozumel in March and booked two excursions through thisiscozumel. I'm not exactly sure how this works, to be honest - I think the are kind of a central booking that co-ordinates other tour groups. Anyway, both bookings were very easy and I...More

Thank DizzzyWhirled
Cozumel-Reservations, Manager at This Is Cozumel, responded to this reviewResponded 28 April 2017

Hi Dizzzy and many thanks for taking the time to post your comments! We're delighted you were so happy with the booking process and the instructions you received, as well as being completely satisfied with the Chichen Itza tour. Our apologies again that you weren't...More

Reviewed 8 February 2017

We booked our America's Cup sailing and Chichen Itza by air tours through This is Cozumel. Alex was extremely helpful with our questions and booking both by email and on the phone. Once in Cozumel, both tours were actually modified and the tour operators contacted...More

Thank Tootall70
Cozumel-Reservations, Manager at This Is Cozumel, responded to this reviewResponded 15 February 2017

Many thanks! We're so happy you thought the tours were amazing and found the reservation process to be so smooth too. We hope we can welcome you back to Cozumel again soon!

Reviewed 8 February 2017

Another perfect island tour booked through This Is Cozumel with our guide Rafael. He was perfect and provided a tour that included everything we planned. He was very informative, perfect English with a great sense of humour. The van was very comfortable with much needed...More

1  Thank Shelley936
Cozumel-Reservations, Manager at This Is Cozumel, responded to this reviewResponded 15 February 2017

That's fantastic to hear, Shelley, and we're excited to receive three 5-star reviews in a row from you, thanks! We only work with a handful of drivers who we know personally and they always take great care of our customers. We hope you can make...More

Reviewed 6 February 2017 via mobile

We used "This is Cozumel " to book a vow renewal ceremony at Chakaanab Park. We found them during an online search. Based on previous reviews, we decided to book with them. Alex was very quick to respond and handled our booking very professional. The...More

1  Thank Rob W
Reviewed 3 February 2017

We had a great time on the Cozumel Private Taxi Tour. We received detailed instructions and map to help us find the meeting place to pick up our private taxi. Our driver, Arturo, arrived early and was extremely friendly, courteous, and accommodating of our requests...More

Thank RLM222
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Questions & Answers
stuckys2
23 September 2017|
Answer
Response from Cozumel-Reservations | Property representative |
Hi! We can't post links or attachments for reviews here, but we'll email you some shortly. Don't hesitate to let us know if you have any other questions, thanks!
1
Vote
JennalynF
6 February 2017|
Answer
Response from Cozumel-Reservations | Property representative |
Hi JennalynF, yes, they can stop at El Cedral and/or Punta Sur Park to see small Mayan ruins, but the main archaeological site at San Gervasio is not accessible by wheelchair or scooter. The tour usually makes a complete... More
0
Votes
chelzzie
5 February 2017|
Answer
Response from Cozumel-Reservations | Property representative |
Hi Chelzzie, it includes an "all you can eat" buffet with a variety of Mexican and international dishes. An open bar is also included and use of all the facilities. There are plenty of loungers, chairs and sunshades around... More
0
Votes