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Diamonds International

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Address: Rafael E. Melgar | Plaza Punta Langosta, Cozumel, Mexico
Phone Number:
+52 800 515 3935
Website
Description:

Diamonds International is the largest duty free jeweler in the world....

Diamonds International is the largest duty free jeweler in the world. Renowned for top- caliber customer service, extensive selection of quality merchandise and value pricing, Diamonds International has pioneered the art of duty free shopping in the Caribbean with locations at every major cruise port. We've helped make cruises and Caribbean vacations into something far more special and romantic for couples since 1986.

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TripAdvisor Reviewer Highlights

Read all 1,279 reviews
Visitor rating
  • 719
    Excellent
  • 172
    Very good
  • 85
    Average
  • 49
    Poor
  • 240
    Terrible
Best Prices in Cozumel

I shopped at all 3 Diamonds International stores in Cozumel, and Diejo May gave me the best price by far! The other stores were way too pushy and made me feel like I wanted to run... read more

4 of 5 bubblesReviewed 2 weeks ago
Laci M
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1,279 Reviews from our TripAdvisor Community

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Showing 1,265: English reviews
Dundee, Florida
1 review
5 of 5 bubbles Reviewed yesterday NEW

A ring that was purchased had to be sent back for resizing and had to be remade altogether (a process that took many weeks). Berenice was very polite and explained what all was involved. She also contacted me by phone and informed me weekly by email the progress. I feel that she is to be commended for her efforts. Her... More 

Helpful?
Thank ralphmortimer
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 days ago NEW via mobile

Freddy Pama did an awesome job with helping us while we where in Cozumel on vacation. Thank you so much for the awesome customer service!!

Helpful?
Thank Michelle M
Columbus, Ohio
1 review
5 of 5 bubbles Reviewed 3 days ago NEW

We had an excellent time with Diamonds International. Our sales executive, Gonzalo Aguiar, was the best!

Helpful?
Thank susie265
Frankfort, Indiana
Level Contributor
25 reviews
common_n_attraction_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 6 days ago NEW

Very pushy sales people. "You need to help our economy by paying $20,000" for a ring you can get at Costco for $1600. Asked around to local people that had done cruises. One bought a blue diamond from DI, took to local jewelry store (on return home) they usually shop at. Found out not worth half what they paid &... More 

Helpful?
Thank bndvillars
ATekel, Manager at Diamonds International, responded to this review

Dear Valued Guest, Please ask your friends to contact us at tripadvisorcozumel@shopdi.com we will deal with every claim until every costumer is happy with the resolution, Did you stop at any of our stores? we take pride on having the best staff and product in the Caribbean, please if you have more detail in your claims email us, Have a... More 

Martinsville, United States
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 1 week ago NEW

I purchased a thin gold ring with a delicate Crown of Light diamond setting as a thumb ring. Two weeks after I got it, one of the little diamonds fell out. I called DI and was told how to send it in for repair. Bert kept me appraised of every step, and let me know when my ring was received,... More 

Helpful?
Thank Eric W
Clearwater
2 reviews
5 of 5 bubbles Reviewed 1 week ago via mobile

We bought a ring at DI in Key west and one of the diamonds fell out. Contacted DI and it was fixed free of charge. They kept me informed with a timeline of when it would be finished. Got it back yesterday and it is beautiful!

Helpful?
Thank DebbieLockamon
Arizona
1 review
5 of 5 bubbles Reviewed 1 week ago

This was my first experience buying diamonds. Guadalupe Rojas (Lupita) was my salesperson and she was wonderful! Was very informative and showed me many options for my budget... most appreciated was she did not push me to spend what I was not comfortable with. She acquired a great price for me and even threw in free screw-back posts! She was... More 

Helpful?
Thank travelgirlAZ12
Moneta, Virginia
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 1 week ago

My husband and I were in Cozumel on a NCL cruise the second week of March and made the mistake of going to the Diamonds International store and purchasing a "Crown of Light" diamond from them. This purchase was a really big occasion for us as we are celebrating our 25th anniversary this year and have waited to buy "that... More 

Helpful?
1 Thank Margaretsreview
ATekel, Manager at Diamonds International, responded to this review

Dear Mrs. Margaret, Thank you for taking your time to let us know of this situation, as you say before you bought a ring with us 20 years ago and wear very often and you still love it, We take pride on having the best product and service in the Caribbean and we are 100% behind that, please email at... More 

1 review
4 of 5 bubbles Reviewed 2 weeks ago

I shopped at all 3 Diamonds International stores in Cozumel, and Diejo May gave me the best price by far! The other stores were way too pushy and made me feel like I wanted to run away, but the employees at this store were able to give me the best price and the time to discuss with my boyfriend.

Helpful?
Thank Laci M
ATekel, Manager at Diamonds International, responded to this review

Dear Mrs Laci, Thank you for taking your time to review our store and service, we are very proud to have Diego May as part of our team, and I will make sure he receives your compliment, wehope you had an amazing vacation and visit us again when you are in Cozumel! More 

2 reviews
5 of 5 bubbles Reviewed 2 weeks ago

We were just browsing, as usual, but received excellent/fun service from Jasmin (spelling may be incorrect). She made the experience fun and worked to help us, with Will from Caribbean Princess, get the best value for our dollar. We will go back again!

Helpful?
Thank Ellan R
ATekel, Manager at Diamonds International, responded to this review

Dear values guest, thank you for taking your time to review our store and service, we are very happy to know Jasmin took great care of you (This is how you spell her name:))) I will make sure she receives your compliment, we hope you enjoyed a great vacation and visit us again soon! More 

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Questions & Answers

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?