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Diamonds International

Rafael E. Melgar | Plaza Punta Langosta, Cozumel, Mexico
+52 800 515 3935
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Review Highlights
WOW! Thank you DI!

My whole family recently visited Diamonds International after taking the shopping class on our... read more

Reviewed 2 days ago
A TripAdvisor Member
via mobile
Cruise Port Diamond International - Cozumel

We went to Diamonds International. When cruising, one can expect this store in almost every port it... read more

Reviewed 3 days ago
mini
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Fremont, California
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Diamonds International is the largest duty free jeweler in the world. Renowned for top- caliber customer service, extensive selection of quality merchandise and value pricing, Diamonds International has pioneered the art of duty free shopping in the Caribbean with locations at every major cruise port. We've helped make cruises and Caribbean vacations into something far more special and romantic for couples since 1986.
  • Excellent60%
  • Very good13%
  • Average6%
  • Poor3%
  • Terrible18%
Travellers talk about
“sales person” (93 reviews)
“di store” (38 reviews)
“engagement ring” (37 reviews)
LOCATION
Rafael E. Melgar | Plaza Punta Langosta, Cozumel, Mexico
CONTACT
Website
+52 800 515 3935
Write a ReviewReviews (1,478)
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1 - 10 of 1,461 reviews

A TripAdvisor Member
1
Reviewed 2 days ago via mobile

My whole family recently visited Diamonds International after taking the shopping class on our ship, thank you Maureen and Brandon. Myself my wife and my 3 teenagers were greeted by a very helpful and knowledgable staff, Jason and Assistant. We ended up making a purchase...More

Thank A TripAdvisor Member
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded yesterday

Dear Valued Guest, Thank you for taking the time to share your experience with us. We love reading wonderful comments and are delighted to hear Jason took such wonderful care of you, we will be sure your compliment is received. Congratulations on your purchase of...More

Reviewed 3 days ago

We went to Diamonds International. When cruising, one can expect this store in almost every port it seems. They have a good variety of jewelry and watches.

Thank mini
Reviewed 4 days ago

I purchased a diamond ring from DI in January 2017 and whilst I am very pleased with the ring, the Mexican Money Back scheme has been a challenge. DI Customer Services (Gener V) have been brilliant in supporting me through this process and I have...More

Thank KarrotJ
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded yesterday

Dear Valued Guest, Thank you for taking the time to review our store and services. We appreciate all feedback and are pleased to hear Gener V was able to assist you with your Moneyback claim, we will be sure your compliment is received. We hope...More

Reviewed 4 days ago

We bought a white gold diamond ring in Puerto Rico. My wife only wears it on special occasion and less than a year after our purchase one of the diamond has fallen out. I've written to them two weeks ago and have hear nothing other...More

Thank LondonFlybynight
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded yesterday

Dear Valued Guest, Thank you for taking the time to review our store and services, we appreciate all feedback as we use it to better our company. Please email us at tripadvisor@shopdi.com with all your purchase information and we will gladly assist you in following...More

Reviewed 5 days ago

Me and my girlfriend visited DI when we stopped in Cozumel on our Carnival Cruise. We were greeted promptly by Gonzalo Aguilar. He was very friendly, helpful, and was not pushy at all. The sales people in every other store we visited were extremely pushy...More

Thank David M
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded yesterday

Dear Mr. David, Thank you for taking the time to review our store and services. We appreciate all feedback and are delighted to hear Gonzalo took wonderful care of you, we will be sure he receives your compliment! We hope you enjoyed your time in...More

Reviewed 5 days ago

So my husband and I were on the NCL Pearl and stopped in Cozumel on Tuesday, November 28, 2017. We walked into the Diamonds International at Plaza Punta Langosta just on the off chance we would find the new TAG Connected Watch. We did! We...More

Thank LocManTony
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded yesterday

Dear Valued Guest, Thank you for taking the time to share your Diamonds International experience with us, we love reading wonderful comments and are delighted to hear Limberth took such great care of you. We will be sure he receives your compliment! Congratulations on your...More

Reviewed 5 days ago

Ask for Leo (Leopoldo) He met and exceeded our expectations. He is friendly and very patient. See him at Diamonds International. We got a great deal and he stayed with us through the Government rebate process. A great sales person not pushy at all.More

Thank katp402
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 3 days ago

Dear Valued Guest, Thank you for taking the time to share your experience with us. We appreciate all feedback and are pleased to hear Leo took wonderful care of you, we will be sure your compliment is received! We hope you enjoyed your time in...More

Reviewed 6 days ago via mobile

We have visited Diamonds International(DI) many times in Cozumel and also other locations. We always felt like we could trust our purchases through them. This last visit I decided to enlarge the diamond in my sweethearts ring. We made the purchase on good faith that...More

1  Thank MICHAEL R
Reviewed 6 days ago

She works as a Customer Service Representative. I wanted to exchange my watch and Stephanie handled the exchange in a professional and efficient way. Always keeping me updated. I will most certainly be doing business again with Diamond International. Knowing that if i need any...More

Thank monamamdouh61
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 3 days ago

Dear Valued Guest, Thank you for taking the time to review our store and services. We are delighted to hear Stephanie was able to assist you in the exchange of your watch, we will be sure she receives your compliment! We hope you visit with...More

Reviewed 1 week ago

SHOPPERS BEWARE - Not all Diamonds International stores are honest. We found a Breitling watch I wanted to buy on Cozumel and negotiated a price, qualified for their 6 month same as cash credit, they adjusted the bracelet of the watch to fit me. We...More

Thank Suetexasrose
Diamonds Intern... C, Gerente at Diamonds International, responded to this reviewResponded 1 week ago

Dear Mrs Sue, Thank you for letting us know of your situation, On behalf of Diamonds International I apologize for this experience as this is not what we stand for, We will look further into this situation and make sure this doesnt happen again, Please...More

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Ask a question
Questions & Answers
Charlie M
28 November 2017|
Answer
Response from Diamonds Intern... C | Property representative |
Hello Mr Charlue! Please bring your piece to Cozumel if possible so we can help you take care of your ring, Alejandra
0
Votes
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Joey G
1 November 2017|
AnswerShow all 2 answers
Response from Diamonds Intern... C | Property representative |
Hello! please email us in the email listed for assistance in the comments!
0
Votes
Google Translation
Pharris M
9 September 2017|
Answer
Response from Diamonds Intern... C | Property representative |
Hello, thank you for contacting us, please email tripadvisor@shopdicom and we will gladly open a claim for you and help you follow up until your ring is like new! have a lovely daym
0
Votes
Google Translation