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The Snorkel Shop

#43 of 240 Boat Tours & Water Sports in Playa del Carmen Features Animals
Calle 8, entre 20 y 25 Av. | Plaza Mahaual Local 6, Playa del Carmen 77710, Mexico
+52 984 803 5522
Website
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Review Highlights
Exceeded expectations!!!

My wife and I just finished our day tour with Eduardo and 'muñeco' and they went far and above what... read more

Reviewed 4 weeks ago
Michael C
via mobile
Great excursion

Eduardo picked us and another family up and guided our snorkeling tour. Very knowledgeable and... read more

Reviewed 21 April 2017
WestGang
,
Brookfield, Wisconsin
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Snorkeling and Diving tours, Cenote tour and/or Ocean tours. Sea Turtle tours. Pictures included on all of our tours. Equipment provided on all our tours. Great customer service, friendly staff. Reasonable prices. Small Groups, Max.10. We can accommodate larger groups from one booking.
  • Excellent95%
  • Very good3%
  • Average1%
  • Poor1%
  • Terrible0%
Travellers talk about
“surf and turf” (35 reviews)
“sea lovers” (15 reviews)
LOCATION
Calle 8, entre 20 y 25 Av. | Plaza Mahaual Local 6, Playa del Carmen 77710, Mexico
CONTACT
Website
+52 984 803 5522

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Reviews (389)
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1 - 10 of 373 reviews

Reviewed 4 weeks ago via mobile

My wife and I just finished our day tour with Eduardo and 'muñeco' and they went far and above what we were expecting. We booked the tour the day before and we surprised at the prompt reply from Hector. After confirming everything (via email), we...More

1  Thank Michael C
Reviewed 21 April 2017

Eduardo picked us and another family up and guided our snorkeling tour. Very knowledgeable and accommodating. we also enjoyed the time at the lunch afterward - great venue right on the beach.

Thank WestGang
A TripAdvisor Member
41
Reviewed 12 April 2017 via mobile

We did the surf and turf tour. Eduardo was awesome. I was so impressed with his knowledge of the local ecosystem, and how passionate he is about preserving the environment. He showed us lots of fish and cool stuff at the reef. The cenote was...More

Thank A TripAdvisor Member
TheSnorkelShop, Owner at The Snorkel Shop, responded to this reviewResponded 13 April 2017

Dear Amigo, thank you for taking the time to review our snorkel tour. Eduardo is a great guide and I'm glad to hear his never fails to please. The cenote is fresh water and can feel a little cool. but the average temperature is 73...More

Reviewed 12 April 2017

My wife and I were scheduled for a tour this last week. Unfortunately, my wife was hospitalized the night before, and we couldn't make it to the tour. I emailed the Snorkel Shop asking if there was any way we could get a refund, and...More

Thank dohlfhauldhagen
TheSnorkelShop, Owner at The Snorkel Shop, responded to this reviewResponded 13 April 2017

Dear dohlfhauldhagen, it is truly unfortunate you couldn't come on our tour. I'm glad your wife is better and we look forward to seeing you next time. We do refund for legitimate causes, but we do ask for proof ( such as hospital bills )....More

Reviewed 10 April 2017

Eduardo is AMAZING!!! He loves his job and the knowledge he has about the cenotes, reef, etc. is unbelievable. Everything was perfect from pick-up to drop-off. The sites were beautiful, lunch was great, and even got a dvd to take home. Great trip and definitely...More

2  Thank Lisa M
TheSnorkelShop, Owner at The Snorkel Shop, responded to this reviewResponded 13 April 2017

Dear Lisa M, AMAZING review! Thank you so much. Eduardo does love meeting various guest from around the world, that is why he makes our snorkeling tour popular. He does have his own company Playita tours, that do Historical sites suck as Coba and Tulum....More

Reviewed 26 March 2017

We did a snorkel tour one day and the Cenote tour another day. These tours are small groups, 6 for snorkeling and 4for the Cenotes. First, the whole experience was flawless from booking to email information to timeliness to the detailed guidance through experience. Our...More

1  Thank Westy456
TheSnorkelShop, Owner at The Snorkel Shop, responded to this reviewResponded 30 March 2017

Dear Westy456, Thank you for taking the time to review our snorkeling tour on TA. It sounds like you enjoyed them both, which makes me happy to hear. We include pictures on all the Snorkel Shop tours, so you can enjoy the experience for years...More

Reviewed 23 March 2017

My Partner and I researched our snorkel trip from our home in the UK and we relied heavily on these trip advisor reviews. We are so glad we did. We were quite excited about the possibility of our tour being led by the wonderful Eduardo!!!!...More

1  Thank gaialane
TheSnorkelShop, Owner at The Snorkel Shop, responded to this reviewResponded 30 March 2017

Dear gaialane, The Sea Lovers is one of our most popular tours and I'm glad you enjoyed it. Thank you for pointing out that is a lot of snorkeling and maybe the Gran Arrecife Maya tour would suit some better. ( especially young children). I...More

Reviewed 23 March 2017

Eduardo Torres - thank you for a fantastic day! Your attention to detail, knowledge of the area, and friendly guidance made this trip unforgettable. We highly recommend this beautiful tour of the reef and local cenotes - Bernie and Pam MuthMore

Thank Pam M
TheSnorkelShop, Owner at The Snorkel Shop, responded to this reviewResponded 30 March 2017

Dear Pam and Bernie Muth, Thank you for writing about the Northern Surf and Turf tour. As you know, the cenotes ( underground cave) are I thing of unique beauty. So on this tour we take you to the ocean and the cenotes to snorkel....More

Reviewed 17 March 2017

We went on the Sea Lovers snorkel trip to Puerto Morelos National Park and had an incredible time. Our guide, Eduardo, was very knowledgeable about sea life and obviously very passionate about conservation. We appreciated that this trip was fun for novices as well as...More

Thank KAWGilbo
TheSnorkelShop, Owner at The Snorkel Shop, responded to this reviewResponded 30 March 2017

Dear KAWGibo, Great to hear you enjoyed the Sea Lovers tour! It has become our most popular tour in the last year. I do caution though ; it is a lot of snorkeling. 3hrs in all , we have had some who say it's too...More

Reviewed 3 March 2017

We have been to Playa Del Carmen many times, and I have had the pleasure to meet Graham. This time we took two tours to Puerto Morelos with Graham's guide Eduardo. There's a reason why you will see not only myself but other reviewers mention...More

2  Thank cyclone14
TheSnorkelShop, Owner at The Snorkel Shop, responded to this reviewResponded 30 March 2017

Dear cyclone14, It was very nice to meet you as well. Thank you for taking the time to review us on TA. I am, once again, happy to hear our guide Eduardo left a great impression and was a great representative for the Snorkel Shop....More

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Ask a question
Questions & Answers
dangallahue
26 March 2017|
Answer
Response from TheSnorkelShop | Property representative |
Hola. A half day trip ranges for $50usd person of a cenote to $85 usd per person for the Gran Arrecife Maya tour ( transportation, lunch and pictures included). Please see the website for more information.
0
Votes
rjb1980
8 March 2017|
Answer Show all 2 answers
Response from TheSnorkelShop | Property representative |
Hola. We have taken 4 year olds, but I think it is for older kids as we can not predict the conditions of the ocean. Some times, one parent stays on the beach with the child and then switches with the other one for the... More
0
Votes
Lisa M
4 January 2017|
Answer Show all 2 answers
Response from TheSnorkelShop | Property representative |
Hola, Thanks Heather D. You are correct, these are the best months. Yes we do pick up at your hotel.
0
Votes