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Delphinus Xcaret

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Highway Pto. Juarez - Chetumal Km. 282, Playa del Carmen 77710, Mexico
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Review Highlights
False advertising

Just came back horrible experience again. Before i booked i asked them if the dolphins would pull... read more

Reviewed 17 April 2018
John D
via mobile
Swimming with the dophins

Had a lovely day swimming with the dolphins. The timing was right, the staff were pleasant and the... read more

Reviewed 17 March 2018
sllawrence2018
,
Ottawa, Canada
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Delphinus Xcaret is located inside Xcaret Eco Park; just 15 minutes from Playa del Carmen. If you are visiting this lovely park, enjoy the opportunity of swimming with dolphins the same day at the best place.The provision of space and care of every detail at Delphinus Xcaret has enabled us to develop innovative and high quality dolphin swim programs. Here, you will enjoy a swim with dolphins program that suits your spare time and taste, and your family will love it!Delphinus Xcaret, is awarded with the Guinness World Record for being the dolphinarium with more dolphins born in one facility along one year.Visit us and enjoy your Swim with Dolphins at Delphinus Xcaret selecting from 3 programs: Delphinus Interax, Delphinus Primax and Delphinus Dolphin Ride.
  • Excellent64%
  • Very good24%
  • Average6%
  • Poor3%
  • Terrible3%
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LOCATION
Highway Pto. Juarez - Chetumal Km. 282, Playa del Carmen 77710, Mexico
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"swimming with the dolphins"
in 53 reviews
"silver package"
in 12 reviews
"amazing experience"
in 39 reviews
"dolphin experience"
in 22 reviews
"once in a lifetime"
in 30 reviews
"couples dream swim"
in 7 reviews
"photos and videos"
in 9 reviews
"buy photos"
in 8 reviews
"beautiful park"
in 8 reviews
"life jackets"
in 12 reviews
"photo package"
in 13 reviews
"well worth the money"
in 13 reviews
"end of the day"
in 11 reviews
"our honeymoon"
in 7 reviews
"small group"
in 7 reviews
"xcaret"
in 128 reviews
"dvd"
in 43 reviews
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1 - 10 of 603 reviews

Reviewed 17 April 2018 via mobile

Just came back horrible experience again. Before i booked i asked them if the dolphins would pull my kids around and said yes. Well this is the second time they lied to me. They told me the last show that did that was at 345...More

Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alina H, Costumer Service coordinator at Delphinus Xcaret, responded to this reviewResponded 4 weeks ago

Dear john Thanks for writing and pointing out things that you did not like. Each swimming experience has a list of activities that are carried out, which are described in the brochures that are delivered to the entrance or in any module where they request...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2018

Had a lovely day swimming with the dolphins. The timing was right, the staff were pleasant and the kids, aged 4-15 had a great experience, BUT it was ridiculous that they would not allow you to take your camera, basically forcing you to buy their...More

2  Thank sllawrence2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2018 via mobile

My husband and I had done dolphin experiences in the past only to feel like we were shuffled along for quick photo ops etc. We almost bailed on this one due to past encounters but my BIL had his heart set on going. We did...More

1  Thank lach77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 4 December 2017 via mobile

Beautiful park, lots to do and see. Time flew by too quickly. The dolphin swim was the most amazing experience. Highly recommend!!More

1  Thank Sarah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alina H, Costumer service coordinator at Delphinus Xcaret, responded to this reviewResponded 16 December 2017

Dear Sarah: It is a pleasure to know that your experience with dolphins has been unforgettable. Every day we work to offer you the best service and attention to take with you memorable memories like that. Thank you for your time and your preference, we...More

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Reviewed 27 November 2017

Xcaret is a beautiful place, and is definitely a must see if you are near there. Lots of beautiful activities and one day of lots of fun . buy xcaret plus. The company Delphinus is there but they are just stealing your money. And the...More

2  Thank MariaS0310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alina H, Costumer service coordinator at Delphinus Xcaret, responded to this reviewResponded 28 November 2017

Dear Maria: We greatly appreciate all your comments, rest assured that we will take them into account to continue improving. On the other hand we are very happy to know that your experience with the dolphins was beautiful and that you and your family enjoyed...More

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Reviewed 4 October 2017 via mobile

Firstly this is a very pricey experience, we expected to spend a lot- double your expectations and you maybe closer!!!! Having said that.... we loved this experience! We were unsure wether to wait till we return to Florida to swim with dolphins but we're really...More

Thank frankieandmindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alina H, Costumer service coordinator at Delphinus Xcaret, responded to this reviewResponded 17 October 2017

Dear Traveler: Thank you for taking the time to share your comments, and thank you for choosing us to make your experience with us. As you mention, swimming with dolphins is an unforgettable experience that leaves us breathless, it fills us with happiness to know...More

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Reviewed 15 September 2017 via mobile

OMG what a fantastic day we just had. We booked a couples package to swim with the dolphins. Shona was our dolphin and Harry our trainer. Scottish trainer would you believe. We just had the best time and our pictures and video were fantastic. Thoroughly...More

Thank Shirley P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2017

I treated my daughter to a swimming with dolphin experience for her 10th birthday whilst we were on holiday. We went for the Primax experience and were paired with another British couple. It cost $169 - children go free with a paying adult. We spent...More

6  Thank JohnfromSnorbens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2017

The swimming with the dolphins was very nice. However the prices for the photos were REDICULOS!!!!!!!!!! I end up paying $ 240 US. for the photos, which quality was not too good. If they dont fix those prices, we deffinately not going back.More

1  Thank victor r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alina H, Costumer service coordinator at Delphinus Xcaret, responded to this reviewResponded 5 September 2017

Dear Victor: We thank you very much for sharing your comments with us and with the Trip Advisor community. We are very happy to know that your experience was incredible, we know that some people consider the prices of our photos elevated, however it is...More

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Reviewed 12 August 2017 via mobile

Went with my wife and daughters 11 & 14. We loved it! Additional $25.99/pp to swim with dolphins excluding park pass. Had plenty interactive time with dolphins. Spent $240 on pictures/video package. Great memories!More

Thank E8786DCrayw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alina H, Costumer service coordinator at Delphinus Xcaret, responded to this reviewResponded 2 September 2017

Dear Traveler: We appreciate the time you took to share your daughters' experience with us, and we are very happy to know that they spent incredible moments in the company of our dolphins. At Delphinus we work every day to surprise you and leave you...More

Report response as inappropriate
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Questions & Answers
nicola R
12 April 2018|
Answer
Response from lach77 | Reviewed this property |
We paid $220 for two USBs with all photos and video but I split it with another family so I felt $110 was worth it
1
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9 July 2017|
Answer
Response from Kataeng | Reviewed this property |
Es independiente
0
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