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Gray Line Los Cabos

Plaza San Jose Local 25-26, San Jose del Cabo 23400, Mexico
+52 624 146 9410
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US$32.99*
and up
Los Cabos Airport Roundtrip Transfers
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US$20.00*
and up
Private Round-Trip Transfer: Los Cabos Airport to Hotel
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US$110.00*
and up
Los Cabos ATV Adventure
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When our costumers use a Gray Line services, they know they are buying quality, convenience and peace of mind whenever they travel.We are your best source for professional and personalized transportation service
  • Excellent63%
  • Very good12%
  • Average5%
  • Poor5%
  • Terrible15%
Travellers talk about
“city tour” (66 reviews)
“los cabos” (60 reviews)
Closed Now
All hours
Hours Today: 08:00 - 19:00
LOCATION
Plaza San Jose Local 25-26, San Jose del Cabo 23400, Mexico
CONTACT
Website
+52 624 146 9410
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Reviews (439)
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1 - 10 of 421 reviews

Reviewed 2 days ago

I looked far and wide for a sunset sailing cruise that was on a smaller boat with a small group of people and found this one. Their web page had photos of a couple relaxing on a sailboat; it seemed just what I was looking...More

Thank David C
Reviewed 2 days ago

We enjoyed the city tour with Lenny. He was very informative! The tour was worth the money. really enjoyed the boat ride (although glass bottom may be a stretch), the tequila tasting and glass blowing factory were very cool as well. It was a very...More

Thank Meagan B
Reviewed 1 week ago

Title says it all. No issues. Quick to get me out of airport, return pickup a few minutes early. Wouldn't hesitate to use them again.More

Thank 2Shorties
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this reviewResponded 1 week ago

Dear Mr. & Mrs. We appreciate your kind comments about our service. We always try our best to provide a good experience to our customers, and we highly appreciate that you are giving us the opportunity to be of service to you for your future...More

Reviewed 1 week ago via mobile

Sebastian was very helpful and went above and beyond to make sure we had a great time. He is more than knowledgeable and you can tell that he loves what he does. Our excursions were fun-we got to see the arch on a boat (twice),...More

Thank Michelle L
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this reviewResponded 1 week ago

Hello Mrs. Michelle: Thank you so much for your kind review. We are proud of Sebastian, and we are so glad that you enjoyed the excursions you booked with him. We hope you will give us another opportunity to be of service to you and...More

Reviewed 2 weeks ago

Took Grayline shuttle service which was cost effective ($31 pp round trip). Only complaint was communication. Not easily reachable to confirm details. However, service was good.More

Thank Ms_Jess80
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this reviewResponded 1 week ago

Hello Ms. Jess: Thank you for taking the time to send us your review. We are very sorry you had some inconvenience when trying to call our office. This is our high Season and our phone lines are very busy , but we are doing...More

Reviewed 2 weeks ago

This is my second bad and similar experience with them, thus deserving a review. I called the day before to confirm pick-up location and time. They never show. When I call I get the feeling that they realized they screwed up and hung up on...More

Thank jojous
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this reviewResponded 2 weeks ago

Hello Mr. & Mrs. Thank you for contacting us with your feedback. We are having some problems with our phone lines, and that is the reason that when we are on the phone , we get disconnected, but I can assure you this is not...More

A TripAdvisor Member
3
Reviewed 2 weeks ago via mobile

Our ride to the airport didn't know how to get to our hotel so we had to give him directions. Plus he went out of order so when we dropped the other two families off we were driving away from our hotel both times. He...More

Thank A TripAdvisor Member
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this reviewResponded 2 weeks ago

Hello Mr. & Mrs. Thank you for taking the time to send us your comments. We deeply apologize for this situation and I can assure you that is not the kind of service we provide to our customers. Please get in touch with me, so...More

Reviewed 4 weeks ago

Transportation seems to be a challenge at times. This was our first time in Cabo so we were not sure how we were going to manage our transportation from airport to Dreams. We chose Gray Line. Professional, clean and friendly. It is a shared ride,...More

Thank BobbyBluewaters
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this reviewResponded 3 weeks ago

Dear Mr. & Mrs.: Thank you for taking the time to send us your kind reviev. We are glad that you enjoyed our transportation service, and it will be great if you ever travel to Los Cabos again, to give us once again an opportunity...More

Reviewed 4 weeks ago via mobile

Watch out this company will screw you over! I made an online reservation and received both a confirmation email and a voucher and they charged my card. Then they didn't show up and when I called they gave six contradictory excuses and no one was...More

Thank Tracey K
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this reviewResponded 4 weeks ago

Hello Mrs. Tracy: Thank you for your comments. We deeply apologize if you had any inconvenience with your return transfer. In order for me to investigate further please contact me at: customerservice@graylineloscabos.com We hope to hear from you. Warm Regards,

Reviewed 4 weeks ago

I booked this cruise with Gray Line and prepaid before trip. A representative was supposed to be in lobby. Never saw a Gray Line rep. No answers to phone calls. No response to emails. I confirmed and printed the vouchers- My reservation was not on...More

Thank Laura C
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this reviewResponded 4 weeks ago

Hello Mrs. Laura: Thank you for your comments. Our local office is open daily from 9am-6pm (MT). For your information, all pre-paid services need to be confirmed directly with us at least 24 hrs. prior the tour. In order for me to investigate further please...More

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Questions & Answers
20 April 2017|
Answer Show all 6 answers
Response from NormaGazga | Property representative |
If you book a shuttle service the vehicles will make couple stops, it all depends in which Hotel you are staying. The first stops are usually for San Jose del Cabo or corridor. The last drop off will be for Hotels located... More
0
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momma4rcr
28 November 2016|
Answer Show all 7 answers
Response from KaremCabo | Property representative |
Hello! Not provided and unfortunately as per updated transfer regulations, not allowed on the transfer anymore.
0
Votes
Psoasminor2
11 April 2016|
Answer Show all 3 answers
Response from Dave C | Reviewed this property |
I doubt they will change.That is my problem with Grey Line, very inflexible. But call back at a different time and hope to get a different person. You might get a reasonable person.
0
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