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Banff Visitor Information Centre

224 Banff Ave, Banff, Banff National Park, Alberta T1L 1H5, Canada
+1 403-762-8421
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Review Highlights
Very helpful staff

Called in here to get information on the area and to see where I could book excursions, the staff... read more

Reviewed 2 weeks ago
Kemma102
,
Lincoln, United Kingdom
maps, leaflets, answers to questions, wi-fi -- always successful

We were camping at Two Jack Lake Main (no electricity). Our first visit to the Banff Visitor... read more

Reviewed 16 January 2018
KevinMiller1956
,
Winnipeg, Canada
Read all 905 reviews
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Welcome to the official visitor centre for Banff National Park. We invite you to stop by the visitor centre on Banff Avenue for all your trip planning needs, accommodation, dining and activity booking, Parks Canada trail, campground and backcountry information. Whatever your need, our friendly staff will ensure you are equipped to have a fantastic visit to Canada's first national park. We look forward to your visit!
  • Excellent59%
  • Very good30%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“park passes” (13 reviews)
“great info” (8 reviews)
Closed Now
All hours
Hours Today: 9:00 AM - 5:00 PM
Suggested Duration: < 1 hour
LOCATION
224 Banff Ave, Banff, Banff National Park, Alberta T1L 1H5, Canada
CONTACT
Website
+1 403-762-8421
Write a ReviewReviews (905)
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All reviews
"park passes"
in 13 reviews
"great resource"
in 9 reviews
"great info"
in 8 reviews
"parks canada"
in 11 reviews
"the main street"
in 12 reviews
"surrounding area"
in 11 reviews
"lake louise"
in 24 reviews
"geocaching"
in 8 reviews
"literature"
in 8 reviews
"trails"
in 43 reviews
"pamphlet"
in 15 reviews
"lines"
in 19 reviews
"knowledge"
in 13 reviews
"souvenirs"
in 10 reviews
"spray"
in 11 reviews
"bear"
in 19 reviews
"canadian"
in 9 reviews
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1 - 10 of 738 reviews

Reviewed 2 weeks ago

Called in here to get information on the area and to see where I could book excursions, the staff were very helpful and gave me all the relevant maps/leaflets etc. You could also us the computers in there to book tours. Dedicated area/staff to speak...More

1  Thank Kemma102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffLakeLouise, Visitor Experience Specialist at Banff Visitor Information Centre, responded to this reviewResponded 1 week ago

Thanks for taking the time to review us Kemma! We appreciated your feedback and hope you had an excellent time in the area. See you next time!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2018

We were camping at Two Jack Lake Main (no electricity). Our first visit to the Banff Visitor Information Centre was to pick up maps and leaflets, and also to ask staff a few questions. Successful. We also used the wi-fi. During our next four days,...More

2  Thank KevinMiller1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffLakeLouise, Visitor Experience Specialist at Banff Visitor Information Centre, responded to this reviewResponded 5 weeks ago

Thank you for your review! We are happy you enjoyed your visit and we hope to see you back in the area.

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Reviewed 5 January 2018

We stopped in at the information center to get a map of the area and find out about local museums and attractions. They offer free 3-hour parking as well.

Thank yolandakavita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffLakeLouise, Visitor Experience Specialist at Banff Visitor Information Centre, responded to this reviewResponded 5 January 2018

Thanks for the review, we hope you enjoyed your stay in Banff National Park!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 2 January 2018

Had to visit here a couple of times after attempts to find things out via the internet didn't give us all the information we needed. The staff were extremely helpful and sorted us out in no time. The centre itself has some comfortable seating where...More

Thank adr82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffLakeLouise, Visitor Experience Specialist at Banff Visitor Information Centre, responded to this reviewResponded 4 January 2018

Thanks so much for taking the time to leave a review, we are happy to have been able to help! Hopefully see you again some time in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2017

Banff has a lot to offer, and whether you're a visitor or regular, the advice of an expert never hurts. Located on Banff Avenue, in the heart of the action downtown, this Visitor Information Centre, it's easy to get to, and there's free parking. Take...More

1  Thank BenLar137
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffLakeLouise, Visitor Experience Specialist at Banff Visitor Information Centre, responded to this reviewResponded 2 January 2018

Thank for taking the time not only post a review, but include pictures! We look forward to welcoming you back to Banff National Park in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2017 via mobile

If you are like us and haven’t got a scooby doo of where to go or what to see then please visit the information centre. All the staff were so very helpful and friendly and just couldn’t be better, thank you so very much.

Thank RObbo60_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffLakeLouise, Visitor Experience Specialist at Banff Visitor Information Centre, responded to this reviewResponded 2 January 2018

Thanks RObbo60-11! We strive to assist visitors in offering tips and suggestions to make their visit memorable. Hope you had a wonderful time in the Banff and Lake Louise area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2017

It's not a very large centre, but they are set up efficiently. One area has a queue to book attractions, while another area with several workers help answer questions, orient travelers, sell park passes (such a nice bonus - Canada is celebrating their 150th anniversary...More

Thank Kiderly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffLakeLouise, Visitor Experience Specialist at Banff Visitor Information Centre, responded to this reviewResponded 5 December 2017

Thank you for the review Kiderly! We hope you had a wonderful visit to the Banff & Lake Louise area!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2017

Amazing people helping us in advance. I contacted using instagram and they were very helpful and supported since I travel to Banff to see the Northen Lights and they provides important info. The location it is pretty cool with merchandise and souvenirs.

Thank AlvaroNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffLakeLouise, Visitor Experience Specialist at Banff Visitor Information Centre, responded to this reviewResponded 28 November 2017

Thank you for taking the time to leave a review. We're so glad to hear that you had a great stay and happy to have been able to help. We hope you are able to visit again one day in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2017

Needed help to find a pharmacy in the locality . They were very helpful and gave us the addresses of the two nearest .

Thank Janice B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffLakeLouise, Visitor Experience Specialist at Banff Visitor Information Centre, responded to this reviewResponded 28 November 2017

We're glad to have been able to help. Thank you for visiting Banff National Park, we hope you enjoyed your stay!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2017

Very helpful Staff. They don't just help - they actually guide you through the tour! You can approach them for available reservations, weather update and guide for rafting or any other activities.

Thank Amol K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffLakeLouise, Visitor Experience Specialist at Banff Visitor Information Centre, responded to this reviewResponded 23 November 2017

Thanks for the review! We do our best to share experiences as well as provide all of the information our guests need. We hope you were able to take away some unique memories. Please visit again soon :)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ask a question
Questions & Answers
Kelly C
18 October 2017|
AnswerShow all 5 answers
Response from BanffLakeLouise | Property representative |
Hello! While we do not strictly have a wildfire season here in Banff National Park (or Alberta as a whole), if we do have fires they tend to be during the driest parts of July and August. If you are planning on visiting... More
0
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Barbara B
6 June 2017|
AnswerShow all 5 answers
Response from Angela M | Reviewed this property |
Hi, Well, to answer your question, there is free street parking and several parking lots available, most are free of charge. I hope you enjoy your visit to Banff. It is an amazing, unforgettable place.
1
Vote
namnotman
2 February 2017|
AnswerShow all 6 answers
Response from Travelexperience12 | Reviewed this property |
Benlar137 lives in the region and from our short experience has covered all the opportunities admirably. You will not be short of options!
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