We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Banff Visitor Information Centre

224 Banff Ave, Banff, Banff National Park, Alberta T1L 1H5, Canada
+1 403-762-8421
Website
Share
Save
Review Highlights
Very helpful staff

Really easy to access in Banff and the staff are very helpful. Lots of information and advice... read more

Reviewed today
BanffEnthusiast
,
Canmore, Canada
Visit early to avoid queues

Helpful and friendly staff, we were able to charge our devices to continue our travel. Since Banff... read more

Reviewed 1 week ago
Neil M
,
New Zealand
Read all 946 reviews
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Overview
More
Welcome to the official visitor centre for Banff National Park. We invite you to stop by the visitor centre on Banff Avenue for all your trip planning needs, accommodation, dining and activity booking, Parks Canada trail, campground and backcountry information. Whatever your need, our friendly staff will ensure you are equipped to have a fantastic visit to Canada's first national park. We look forward to your visit!
  • Excellent59%
  • Very good30%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“park passes” (14 reviews)
“great info” (9 reviews)
Closes in 5 min
Hours
Hours Today: 8:00 AM - 8:00 PM
Suggested Duration: < 1 hour
LOCATION
224 Banff Ave, Banff, Banff National Park, Alberta T1L 1H5, Canada
CONTACT
Website
+1 403-762-8421
Top Selling Tours & Activities in and around Banff
from US$62.10
More Info
from US$125.80
More Info
from US$104.60
More Info
from US$52.30
More Info
Write a ReviewReviews (946)
Traveller rating
Traveller type
Time of year
Language
  • More languages
All reviews
"park passes"
in 14 reviews
"great resource"
in 9 reviews
"great info"
in 9 reviews
"parks canada"
in 11 reviews
"the main street"
in 13 reviews
"surrounding area"
in 11 reviews
"lake louise"
in 24 reviews
"geocaching"
in 8 reviews
"leaflet"
in 23 reviews
"spray"
in 11 reviews
"souvenirs"
in 11 reviews
"bear"
in 18 reviews
"wildlife"
in 17 reviews
"gondola"
in 9 reviews
Filter

1 - 10 of 771 reviews

Reviewed today

Really easy to access in Banff and the staff are very helpful. Lots of information and advice available.

Thank BanffEnthusiast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

Helpful and friendly staff, we were able to charge our devices to continue our travel. Since Banff is insanely crowded, I suggest visitors to come early, as there could be long queues later during the day. A little suggestion to the visitor centre-it'd be nice...More

Thank Neil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

They have plenty of staff to help you plan your trip to all the lakes, they'll give you all the insides, what time is best to go to certain places, where to get a parking permit to ALL parks (which we did online - just...More

Thank TessyBenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 1 week ago

They never told us about the shuttles into the national park, so we bought passes that we never used.

1  Thank cdm989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Thanks for the great information on Banff. You also gave us some tips on great places to eat and shop!

Thank DonHalazon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Stopped there to get out park passes and faced a long line, but they do their best to keep it moving. The personnel and friendly and very helpful. The passes are not cheap, but............

Thank Russ H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffLakeLouise, Visitor Experience Specialist at Banff Visitor Information Centre, responded to this reviewResponded 2 weeks ago

Hi Russ, Thanks for taking the time to review our Visitor Information Centre. We appreciate your patience in line. We hope you had a great time in Banff National Park!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

I cannot say enough good things about the visitor centre. The staff are very helpful and take the time necessary to make sure you get the most out Banff and Banff National Park. This is a great way to get oriented to all that Banff...More

Thank Gary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffLakeLouise, Visitor Experience Specialist at Banff Visitor Information Centre, responded to this reviewResponded 2 weeks ago

Hi Gary, We are so pleased you had a positive experience inside our Visitor Information Centre. Thanks for taking the time to review, and we hope that you enjoyed your time in Banff!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Typical visitor center. However the last time we visited several years ago they had a fabulous selection of books and souvenirs. They have done away with most of this and was disappointing.

Thank Magnolia13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffLakeLouise, Visitor Experience Specialist at Banff Visitor Information Centre, responded to this reviewResponded 2 weeks ago

Thanks for leaving a review. We are sorry that this visit was not as a good as your last. Hopefully you still had a great time in the Banff area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

If you have questions or need better maps, make sure you head inside and chat with the very helpful staff in there!

Thank Goophygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffLakeLouise, Visitor Experience Specialist at Banff Visitor Information Centre, responded to this reviewResponded 2 weeks ago

Thanks for leaving a review! The entire team is pleased to know you had a helpful experience inside our Visitor Centre. Hopefully we see you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Banff Visitor Information Centre is on a main street in Banff part of Alberta's Banff National Park and you require a park pass to get to Banff and park. Very attractive building and very helpful.

Thank chickandbeast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffLakeLouise, Visitor Experience Specialist at Banff Visitor Information Centre, responded to this reviewResponded 2 weeks ago

Thanks for reviewing our Visitor Information Centre. We are so glad you stopped by. See you next time!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nearby
Nearby HotelsSee all 33 hotels in Banff
Brewster's Mountain Lodge
1,083 reviews
.16 km away
Elk + Avenue Hotel
1,740 reviews
.20 km away
Mount Royal Hotel
11 reviews
.23 km away
Banff Park Lodge Resort and Conference Centre
2,405 reviews
.26 km away
Nearby Restaurants
The Fudgery
213 reviews
.03 km away
Indian Curry House
224 reviews
.05 km away
St James's Gate Olde Irish Pub
1,353 reviews
.09 km away
Park Distillery Restaurant + Bar
1,193 reviews
.03 km away
Nearby Attractions
Johnson Canyon Trail
278 reviews
.04 km away
Roam Public Transit Service
332 reviews
.14 km away
Banff Avenue
1,141 reviews
.15 km away
Ask a question
Questions & Answers
Helen L
8 April 2018|
AnswerShow all 2 answers
Response from BanffLakeLouise | Property representative |
Hello, this is Connie at the Lake Louise Visitor Information Centre. In 2018 the Victoria Day holiday is on Monday, May 21, therefore that week may be busy with visitors extending their weekend time off. However... More
1
Vote
Kelly C
18 October 2017|
AnswerShow all 5 answers
Response from BanffLakeLouise | Property representative |
Hello! While we do not strictly have a wildfire season here in Banff National Park (or Alberta as a whole), if we do have fires they tend to be during the driest parts of July and August. If you are planning on visiting... More
0
Votes
Barbara B
6 June 2017|
AnswerShow all 5 answers
Response from Angela M | Reviewed this property |
Hi, Well, to answer your question, there is free street parking and several parking lots available, most are free of charge. I hope you enjoy your visit to Banff. It is an amazing, unforgettable place.
1
Vote
Membership_Slide_Up_Placement_on_Attraction_Review
Get 10% off your next tour or activity booking.
Valid for new TripAdvisor sign-ups only.
Join TripAdvisor