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Banff Visitor Information Centre

224 Banff Ave, Banff, Banff National Park, Alberta T1L 1H5, Canada
+1 403-762-8421
Review Highlights
Helpful & Volunteers

Every time we visit Banff we stop into the Visitor centre for more than information, as many... read more

Reviewed 4 days ago
Sandy H
Fort St. John
Great place to get information about the area

We stopped here to get maps and information. Staff were all very helpful It is the best place for... read more

Reviewed 5 days ago
Wheathampstead, United Kingdom
Read all 799 reviews
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Welcome to the official visitor centre for Banff National Park. We invite you to stop by the visitor centre on Banff Avenue for all your trip planning needs, accommodation, dining and activity booking, Parks Canada trail, campground and backcountry information. Whatever your need, our friendly staff will ensure you are equipped to have a fantastic visit to Canada's first national park. We look forward to your visit!
  • Excellent59%
  • Very good30%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“park pass” (25 reviews)
“great info” (7 reviews)
Closed Now
All hours
Hours Today: 09:00 - 17:00
Suggested Duration: < 1 hour
224 Banff Ave, Banff, Banff National Park, Alberta T1L 1H5, Canada
+1 403-762-8421
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Reviews (799)
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1 - 10 of 799 reviews

Reviewed 4 days ago

Every time we visit Banff we stop into the Visitor centre for more than information, as many travellers know finding a washroom sometimes is a challenge, and the visitor centres washroom is clean and fresh. The volunteers knowledge is helpful for even the seasoned veterans.

Thank Sandy H
Reviewed 5 days ago

We stopped here to get maps and information. Staff were all very helpful It is the best place for local knowledge.

Thank Miriam14
Reviewed 1 week ago

The Banff visitor center is a must, first stop. They are very helpful, answering questions,and share ideas. There are lots of maps, etc, tons of information from where to stay , where to eat, best places to see etc.

Thank maryjoe0777
Reviewed 1 week ago via mobile

Great staff with unbelievable local knowledge, from hiking to restaurant, tours and activities, shopping or accommodation, they have you covered! Stop here first if you're unsure how to see the park!

Thank Bowvalleyparklife
Reviewed 1 week ago

We called in to see what was available and found the staff helpful. There were plenty of leaflets and local maps. The staff could advise on driving and walking weather conditions, which for us was important. Can't ask for more really.

Thank Linda_Northern
Reviewed 1 week ago

Easy to find in downtown Banff, the staff here go out of the way to ensure that you get all the information to make your stay in Banff enjoyable,

Thank flexitdriver
Reviewed 1 week ago

This visitor center is right along Banff's Main Avenue and can get busy as there are lots of tourists in Banff. They have a very good selection of brochures you can self peruse and if you wish to speak to one of the several Staff...More

Thank Linda S
Reviewed 1 week ago via mobile

We stopped here to find information about Sunshine Meadows. We were told only if we ski. Fair enough. We were then the the ones mentioning Lake Minnewanka. She suggested nothing. No enthusiasm was shown. Compared to Nelson BC who was friendly and informative with suggestions....More

Thank Clare D
Reviewed 1 week ago

We found both the town and National Park people very helpful. They suggested trails for people who want an easy hike. There are free phones and computers available. However the computer is not intuitive and we needed help. The center also has bathrooms.

Thank Dickn122
Reviewed 2 weeks ago

As a new visitor to Banff we wanted information on: Lake Louise shuttle buses Walk around Banff & local area The Lake Louise gondola & guided walks We were told they didn't really know about shuttles, but advised to drive to Moraine lake first as...More

Thank Glitterpuss
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Questions & AnswersAsk a question
Barbara B
My husband and I am planning a vacation in Banff, but we will be staying at a hotel outside of Banff. Where in Banff can we park our car while we're on a 9-10 hour tour?
6 June 2017|
Answer Show all 5 answers
Response from Angela M | Reviewed this property |
Hi, Well, to answer your question, there is free street parking and several parking lots available, most are free of charge. I hope you enjoy your visit to Banff. It is an amazing, unforgettable place.
Four senior ladies will be coming to Banff in mid-September. We're looking for moderate, scenic hikes, canoeing, exploring the surrounding areas. What things should we NOT miss??
2 February 2017|
Answer Show all 6 answers
Response from Travelexperience12 | Reviewed this property |
Benlar137 lives in the region and from our short experience has covered all the opportunities admirably. You will not be short of options!
Patricia N N
We will be holidaying in early July and we will be collected from our hotel in Calgary and taken to the Caribou Lodge in Banff for a two night stay before we join the RM. Would we have enough time to do the Gondola and a trip to Lake Louise/Icefields?
1 October 2016|
Answer Show all 7 answers
Response from Alan P | Reviewed this property |
The Gondola is one full day by the time you walk to the peak and back. The queues can be time consuming. Lake Louise is stunning and to appreciate the whole setting we walked along the lake side. You would be pushed to do... More