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Willow Stream Spa at The Fairmont Banff Springs

Certificate of Excellence
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Address: 405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
+1 403-762-1772
Website
Today
06:00 - 22:00
Open now
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Hours:
Sun - Sat 06:00 - 22:00
Description:

Spa Facility

38, 000 square foot spa includes:

•3 waterfall treatments...

Spa Facility

38, 000 square foot spa includes:

•3 waterfall treatments whirlpools

•Indoor European mineral pool

•Outdoor whirlpool

•Spa attire (robe & slippers)

•Spa amenities

•Men's/Ladies whirlpool

•Men's/Ladies sauna

•Men's/Ladies steam room

•Spa terraces

•Men's/Ladies Spa locker areas

•Men's/Ladies Lounges

•Co-ed Fireplace Resting lounge

Treatment Facility

23 Treatment rooms including:

•16- Massage/Body Experience rooms

•1-Multi Purpose Room

•4-Facial Treatment rooms

•1-Deluxe Suite

•Full Salon including:

•4-Manicure stations

•4-Pedicure stations

•2-Hair Styling Stations

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TripAdvisor Reviewer Highlights

Read all 216 reviews
Visitor rating
  • 163
    Excellent
  • 28
    Very good
  • 8
    Average
  • 7
    Poor
  • 7
    Terrible
Fabulous 90 minute massage!

The views are incredible from the co-ed lounge & the ladies lounge. The facilities are wonderful and the mineral pools are the best way to relax after a 90 minute massage... read more

5 of 5 bubblesReviewed 2 days ago
RainCityFoodie
via mobile
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216 Reviews from our TripAdvisor Community

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Showing 213: English reviews
Level Contributor
9 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW via mobile

The views are incredible from the co-ed lounge & the ladies lounge. The facilities are wonderful and the mineral pools are the best way to relax after a 90 minute massage! Nicole was my massage therapist - super calm, super soothing demeanor, intuitive. I've had massages here before but it is truly evident this woman loves her job & sincerely... More 

Helpful?
Thank RainCityFoodie
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear "RainCityFoodie", Thank you so much for your very kind review. It is a true pleasure to read your comments regarding your recent visit. We are very proud to have therapists like Nicole working for us at the Willow Stream Spa and making sure that their passion is reflected in quality of treatments and interactions with our guests. We can... More 

Level Contributor
11 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 1 week ago

This spa is good for several reasons: 1) it's conveniently located at the Fairmont Banff Springs hotel (if you're staying there), 2) they have everything you could want at a spa: nail services, facials, massages, couples experiences, steam room, sauna, inhalation room, fully stocked changing rooms, hot tubs, and mineral pools. There was a miscommunication as to when our appointments... More 

Helpful?
2 Thank Madeleine K
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Madeleine, Thank you for taking the time to share your experience regarding your recent visit to our Spa. We are truly sorry to learn of the concerns you had while visiting us and I thank you for allowing us the opportunity to respond. We are pleased to hear that your services were great and that you found our therapists... More 

Winnipeg, Canada
Level Contributor
28 reviews
common_n_attraction_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

Chose to spend the morning at the spa instead of braving the cold to ski! Had a treatment which was lovely included a scrub and massage But one of the best things was the use of the pools large mineral pool and three indoor tubs...hot....medium...cool Also an outdoor one, but didn't try Steam room and sauna were great Great change... More 

Helpful?
Thank RebeccaGK
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear RebeccaGK, Thank you for your very kind feedback. We are very happy that you decided to keep yourself warm during this rather cold weather snap we have been experiencing in the Bow Valley and visited our lovely spa! As you pointed out we do include spa access to spa facilities with the treatments. One can spend many hours enjoying... More 

Toronto, Canada
Level Contributor
43 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago via mobile

While staying at the hotel, I went in for a deep tissue massage on a day off from skiing. I get massages regularly in Toronto, and had some negative experiences at resorts. Mary was amazing! The facilities are pretty good too

Helpful?
Thank Carly G
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Carly G, Thank you kindly for your lovely feedback. We are very happy that you found the time to enjoy our spa during your stay in Banff. We will certainly pass along your comments to our therapist, who will certainly be thrilled to hear that she made such a great impression on you. We are certainly hoping to have... More 

alberta
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 12 December 2016 via mobile

Perfect. - what a perfect day! It was -30 below outside and my husband and I chose to stay in and enjoy the beautiful Willow Stream Spa for the day. We arrived a couple hours early and were able to enjoy all the spa amenities. Everything felt very professional and clean! We both enjoyed our treatments and would love to... More 

Helpful?
Thank AlbertaSungirl
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear AlbertaSungirl, We would like to thank you for this very lovely review of our spa. Willow Stream Spa is defiantly a place to visit during this rather cold weather, especially if you wish to stay warm and still enjoy the beauty of the mountains. We are very pleased to read that you found the spa clean and professional -... More 

Calgary, Canada
Level Contributor
104 reviews
46 attraction reviews
common_n_attraction_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 1 December 2016 via mobile

We had a great time at the spa. The pools/hot tubs are the best - there are 6 (5 indoor, 1 outdoor, each a different temperature). The interior layout (changing room and service rooms) is confusing but who cares if you get lost in paradise. There are lots of magazines available to read, snacks and drinks (all free). We spent... More 

Helpful?
Thank TravelBug8486
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear TravelBug8486, Thank you for taking the time to review your visit to our spa. We are very pleased to hear that you and your friends had a lovely time. The Willow Stream Spa is indeed a large facility and sometimes one may get lost, especially after a very relaxing massage experience ;) Each of our guests is offered a... More 

london, uk
Level Contributor
52 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 26 November 2016 via mobile

Spent a three day break at Banff springs with my wife and we enjoyed the spa every day. Had great massages and enjoyed the relaxed atmosphere. The only negative is how loud the main hot pool room is. With the three waterfalls and people yelling to be heard over the waterfalls it is quite loud and not at all a... More 

Helpful?
Thank R-and-L-3000
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear "R-and-L-3000", Thank you for taking the time to share with us your experience at the Willow Stream Spa. We are thrilled to hear that you and your partner visited our spa every day during your stay in Banff and that you enjoyed the treatments and the relaxing atmosphere so much. We do our best to assure that all our... More 

Calgary, Alberta, Canada
Level Contributor
18 reviews
common_n_attraction_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 25 November 2016

Went to the spa on our stay at the Banff Springs and we both absolutely loved it. The mixed lounge is a great place to regroup and we had coffee and cookies between treatments. The massage was very good. A lovely way to spend an afternoon.

Helpful?
Thank Andy W
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Andy W, Thank you so much for taking the time to write a review of our award winning spa. We are extremely pleased to hear that you and your companion loved your experience. We receive a lot of great comments about our cookies that are prepared in the hotel and served in the spa. Together with hot chocolate, coffee... More 

Yellowknife, Canada
Level Contributor
10 reviews
5 of 5 bubbles Reviewed 24 November 2016

This was my first visit to the Fairmont Banff Springs spa. We booked herbal baths and massages, which were fantastic. The European-style pools were so relaxing, we probably spent 4 hours there. I will definitely be coming back to this place.

Helpful?
Thank Christopher B
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Christopher B, First of all we would like to thank you for taking the time to review your experience. We are really happy to find out that we made such a great impression on you during your first visit to the spa. It is really easy to truly relax and forget about the surrounding world while here. 4 hours... More 

Cochrane, Canada
1 review
3 of 5 bubbles Reviewed 24 November 2016

This spa needs an upgrade. Old and tired furnishings. Very dated. Good customer service by the staff but it should not take 25 minutes for a cocktail in the co-ed lounge! I was very disappointed in my 45 minute massage treatment. It was the worst massage I've ever had. A gratuity was added automatically to my bill which was very... More 

Helpful?
Thank LAwor45
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear LAwor45, Thank you very much for taking the time to share your experience with us. We are pleased to hear that you enjoyed the pools, the views and the level of customer service we provide. We were however very sorry to hear that your overall experience did not meet your expectations. We truly value your candid feedback and would... More 

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Willow Stream Spa at The Fairmont Banff Springs and other visitors
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Typical questions asked:
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  • I have a family of 7. Can your tour accommodate all of us together?
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