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Willow Stream Spa at The Fairmont Banff Springs

405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4, Canada
+1 403-762-1772
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Review Highlights
Perfect place for a relaxing getaway!

This is a beautiful hotel with fantastic pools. The location is perfect and the view from the... read more

Reviewed 6 September 2017
Pam S
,
Calgary, Canada
They do it right

At first I was going to pass on going to the spa, but on our last morning at the Fairmont, I went... read more

Reviewed 24 August 2017
Hope556
,
Madison, Wisconsin
Read all 239 reviews
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Overview
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Spa Facility 38, 000 square foot spa includes: •3 waterfall treatments whirlpools •Indoor European mineral pool •Outdoor whirlpool •Spa attire (robe & slippers) •Spa amenities •Men's/Ladies whirlpool •Men's/Ladies sauna •Men's/Ladies steam room •Spa terraces •Men's/Ladies Spa locker areas •Men's/Ladies Lounges •Co-ed Fireplace Resting lounge Treatment Facility 23 Treatment rooms including: •16- Massage/Body Experience rooms •1-Multi Purpose Room •4-Facial Treatment rooms •1-Deluxe Suite •Full Salon including: •4-Manicure stations •4-Pedicure stations •2-Hair Styling Stations
  • Excellent75%
  • Very good15%
  • Average4%
  • Poor3%
  • Terrible3%
Travellers talk about
“mineral pool” (38 reviews)
“steam room” (21 reviews)
“spa experience” (19 reviews)
Open Now
All hours
Hours Today: 6:00 AM - 10:00 PM
LOCATION
405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4, Canada
CONTACT
Website
+1 403-762-1772
Write a Review
Reviews (239)
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1 - 10 of 234 reviews

Reviewed 6 September 2017

This is a beautiful hotel with fantastic pools. The location is perfect and the view from the swimming pool is amazing. The spa is rather nice and the massage is quite good. The spa does a very good job integrated with aroma therapy, the whole...More

Thank Pam S
Reviewed 24 August 2017

At first I was going to pass on going to the spa, but on our last morning at the Fairmont, I went for a few hours. I had one of the best massages. If you can, go soak in the mineral bath before you have...More

1  Thank Hope556
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 25 August 2017

Dear Hope 556, Thank you so much for your most recent review. We are very glad you made it to the spa in the end and enjoyed a soak in our mineral pool, and a full body massage. We always get excited when we see...More

Reviewed 2 August 2017

Once again spending a day at the Willow Stream Spa was a wonderful experience..! The infrastructure, service and amenities make the whole experience something to remember.More

Thank sandracorreacanada
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 3 August 2017

Dear "sandracorreacanada", Thank you for sharing with us your thoughts regarding your recent visit. We are very happy to hear that your experience at the Willow Stream Spa was, once again, wonderful and memorable. We certainly hope that we will be able to create some...More

Reviewed 22 July 2017

A wonderful place to visit with great views out over the rocky mountains. A tranquil and indulgent experience. The treatments were excellent and staff very attentive. Lots of places to relax. Highly recommend.More

Thank wotsoverthere
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 24 July 2017

Dear wotsoverthere, Thank you for taking the time to write such a lovely review of our spa. We are extremely happy to see that you found our staff attentive and treatments excellent. We are very proud that we were able to create for you an...More

Reviewed 17 July 2017 via mobile

After eights nights of camping, I insisted on taking my fella here for his first spa day. I think he's spoiled forever! We each had an amazing experience in our couples massage, and all amenities are fantastic. Highly, highly recommend. We soaked in the mineral...More

Thank Claire D
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 24 July 2017

Dear Clair D, Thank you for sharing your experience with us. We are thrilled to hear that you spent such a lovely time in our spa. We could not agree more - there is truly nothing better than a soak in our pools and a...More

Reviewed 11 July 2017

Relaxing experience with friends. I had an amazing facial unfortunately i can't remember the name of my aesthetician. My friend had a facial but wasn't happy since it wasn't the full hour. My other friend had a full body massage and she said it was...More

Thank Kim_TimJ
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 13 July 2017

Dear 848timothyj, Thank you for taking the time to share with us your spa experience. We are very happy to hear that you had a chance to experience an amazing facial here at the Willow Stream Spa and also glad to hear that you found...More

Reviewed 28 May 2017 via mobile

Two words: soothing oasis. Indoor plunge pools were gorgeous and rejuvenating. Soaking in the snow-lined outdoor hot pool was an amazing way to start a cold winter's ski day. Incredible views, unforgettable experience. Exquisite amenities and great staff. Raises the bar for all future spa...More

Thank danceyourselfclean
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 5 July 2017

Dear "authenticadventurer", Thank you so much for this really lovely review! We are very delighted to hear that visiting our spa was a great start of a winter day for you and we like to think you came back for even more soak after you...More

Reviewed 27 May 2017 via mobile

I wonderful spa at the Banff Springs hotel. Numerous pools, spa treatments, and beautiful location. You will have a relaxing time here.More

Thank canadalaz
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 3 July 2017

Dear "canadalaz", Thank you for visiting our spa and sharing with us your experience. Willow Stream Spa is certainly a place not to be missed while visiting Banff. Many pools, extensive treatment menu (massages, body treatments, facials, nail services), and relaxation areas, accompanied by stunning...More

Reviewed 20 April 2017

We had a full body message followed by 3 hot tubs to soak in (very hot, hot and warm), a mineral filled pool and then an outside hot tub. After all that, we purchased a healthy boxed lunch and sat in our robes reading magazines....More

3  Thank Bonnie F
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 3 July 2017

Dear Bonnie F, Thank you so much for taking the time to share your thoughts with us. We are very pleased to hear that you had a chance to experience the most relaxing day in your life here at the Willow Stream Spa. This is...More

Reviewed 10 April 2017

My husband and I went to the willow stream spa last weekend when we stayed at the banff springs hotel. Honestly I expected so much from it that I was a little bit disappointed. The staff was very friendly and really helpful. My massage was...More

1  Thank Shauna O
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 12 April 2017

Dear Shauna O, Thank you for taking the time to share with us your most recent experience at the Willow Stream Spa. We are delighted to hear that you found our colleagues friendly and helpful, as we do pride ourselves in having a great team...More

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Ask a question
Questions & Answers
Kate P
30 August 2017|
AnswerShow all 2 answers
Response from BanffWillowStreamSpa | Property representative |
First of all congratulations on happy news and thank you for your question. All our team members are trained in prenatal massage and will be happy to provide you with the service. Please however keep in mind that not all our... More
0
Votes
Rob E
19 April 2017|
AnswerShow all 5 answers
Response from BanffWillowStreamSpa | Property representative |
Hello Rob E, Thank you for contacting us. We are really pleased to hear that you decided to choose our Willow Stream Spa for the "first time ever" spa experience for your wife. There is lots of options and packages that we... More
1
Vote
Maria E
20 March 2017|
AnswerShow all 2 answers
Response from BanffWillowStreamSpa | Property representative |
Dear Maria E, As our President Club member you are entitled to applicable discounts only when you are staying at the hotel. The rate for outside hotel guest is $79+tax (6am until 10pm). We also recommend calling us a day... More
0
Votes