We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ice Palace

| West Edmonton Mall, Edmonton, Alberta T5T 4M2, Canada
+1 780-444-1943
Review Highlights
Lousy experience

Hands down, worst customer service ever. Grumpy pants all around. It's a freaking tourist spot... read more

Reviewed 31 March 2017
Sydney, Australia
via mobile
A nice well kept rink.

WEM'S Ice Palace is a great place for the whole fMily to hit the ice and enjoy a fun skate, or take... read more

Reviewed 4 June 2016
via mobile
Read all 33 reviews
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
An Olympic-sized ice rink located in West Edmonton Mall.
  • Excellent21%
  • Very good37%
  • Average30%
  • Poor3%
  • Terrible9%
Travellers talk about
“skaters” (5 reviews)
“rink” (6 reviews)
“skylight” (2 reviews)
| West Edmonton Mall, Edmonton, Alberta T5T 4M2, Canada
+1 780-444-1943
Write a Review
Reviews (33)
Traveller rating
Traveller type
Time of year

1 - 10 of 31 reviews

Reviewed 31 March 2017 via mobile

Hands down, worst customer service ever. Grumpy pants all around. It's a freaking tourist spot, cheer the hell up and treat customers with respect. And if it was sarcasm, wise up and save it for home.

Thank doublewhopperdon
Reviewed 4 June 2016 via mobile

WEM'S Ice Palace is a great place for the whole fMily to hit the ice and enjoy a fun skate, or take in various events that rake place there throughout the year. everything from vehicle shows to musical guests to gymnastics/martial arts competitions, you can...More

Thank bravescot79
Reviewed 20 May 2016

Entering the Ice Palace, I felt I was in a winter wonderland. Pathways, tunnels, rooms, chairs - all made of ice . . . ice characters lurking about . . .it was magical. Going down the ice slide with my cousin was especially fun! At...More

Thank Barbara H
Reviewed 14 May 2016

My kids love watching the skaters when we are at the mall. And we take them skating here from time to time as well. The ice does get soft from the heat but it's warm in there from the skylight and something fun to do...More

Thank Ellen K
Reviewed 18 March 2016 via mobile

For recreational skating with family or friends, this place is fun. The ice quality isn't great (if you care about that) because of the warm temperature in the mall. Some hockey players I know have mentioned that it is too warm when wearing equipment, so...More

Thank Laura P
Reviewed 4 November 2015

After spending a lot of time in the Mall I took my niece skating, the lady on the desk had to be prompted to get off her iPhone to just acknowledge us, she gave us the wrong size shoes twice, she gave us no instruction...More

1  Thank Juliet1971
Reviewed 30 October 2015

I used to figureskate competitively and loved compting and training out of this arena. I do not believe the competition is held there anymore. The complaints I have heard from other competitors was that because the sun shines through the glass roof the ice was...More

Thank CocoDeva
Reviewed 27 October 2015

We had a great time! Really fun when it's hot outside to come in and put on a pair of skates and watch the kids have a ball! You can rent skates there or grab a snack and watch!

Thank Icelandlubber
Reviewed 2 July 2015

My daughter was thrilled seeing so much people skating and that makes her interested in skating, even though I have know clue on how to do it

Thank Ibilola D
Reviewed 3 December 2014

I used to figure skate here. I loved it, It is warm because of the skylight but that also makes the ice soft. Most figure skaters I knew hated it but I loved it. For visitors just wanting to skate recreationaly it shouldn't be a...More

Thank Tiffany W
Nearby Restaurants
XIX Nineteen
190 reviews
3.86 km away
Browns Socialhouse
75 reviews
2.81 km away
Opa Windermere
16 reviews
2.78 km away
Swiss Chalet
8 reviews
2.91 km away
Nearby Attractions
Rabbit Hill Snow Resort
11 reviews
5.08 km away
Southwest Edmonton Farmers' Market
11 reviews
5.50 km away
Cineplex Odeon Windermere and VIP Cinemas
24 reviews
2.99 km away
Questions & Answers
Get quick answers from Ice Palace staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines