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CHI, The Spa at Shangri-La Hotel, Vancouver

1128 West Georgia Street - Fifth Floor, Vancouver, British Columbia V6E 0A8, Canada
+1 604-695-2447
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Review Highlights
Great service

I have been a customer at the spa for a long time. I just read a review about hair being singed by... read more

Reviewed 22 August 2017
Simon L
via mobile
Hair burned off by spa blowdryer, poor customer service to follow

I had a horrible experience where the blowdryer in the spa/healthclub area burned off a chunk of my... read more

Reviewed 17 August 2017
ess32
,
Vancouver, Canada
Read all 56 reviews
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CHI, The Spa at Shangri-La, draws inspiration from the origins of the Shangri-La legend, a place of personal peace, enchantment and well-being.CHI, The Spa, made its North American debut at Shangri-La Hotel, Vancouver, in 2009. CHI offers a "spa within a spa" environment. Each suite comes with its own fireplace, private bath, shower, relaxation lounge, changing and vanity areas.
  • Excellent77%
  • Very good14%
  • Average5%
  • Poor1%
  • Terrible3%
Travellers talk about
“steam shower” (10 reviews)
“problem areas” (3 reviews)
“couples room” (3 reviews)
Open Now
All hours
Hours Today: 9:00 AM - 9:00 PM
LOCATION
1128 West Georgia Street - Fifth Floor, Vancouver, British Columbia V6E 0A8, Canada
Downtown
CONTACT
Website
+1 604-695-2447
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Reviews (56)
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1 - 10 of 53 reviews

Reviewed 22 August 2017 via mobile

I have been a customer at the spa for a long time. I just read a review about hair being singed by the hairdryer and I feel that I should write something about this. I know the place well and I do know they take...More

Thank Simon L
Mariska H, Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this reviewResponded 22 August 2017

Dear Simon L, We are extremely thankful and humbled by your review. We take guest feedback very seriously, especially in the rare instances where someone's experience does not meet their expectations, or if it does not meet our standards. Hospitality from the heart is the...More

Reviewed 17 August 2017

I had a horrible experience where the blowdryer in the spa/healthclub area burned off a chunk of my hair. I had been drying my hair for just a few seconds and I smelled burning. I immediately turned off the dryer and finger combed through my...More

3  Thank ess32
Mariska H, Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this reviewResponded 17 August 2017

Dear ess32, Thank you for taking the time to share your feedback. I do apologize for the issue you experienced in our health club prior to your treatment, we can appreciate that it was an upsetting experience. We have been in touch already, therefore will...More

Reviewed 1 August 2017

I booked a day at the spa, and got the "Westcoast Detox" treatment. This package included a soak in the tub, body polish, body mask, steam shower, body oil massage, and facial. The whole package was about 4 hours. Pros: Private suite, including changing room,...More

Thank harsharank1
Mariska H, Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this reviewResponded 1 August 2017

Dear Harsharank1, I would like to warmly thank you for your feedback in regards to your recent experience at CHI, The Spa of the Shangri-La hotel, Vancouver. I am very glad to know that overall you had a memorable and relaxing time with us. Personalized...More

Reviewed 12 June 2017

My husband and I treated ourselves to a massage (he got an RMT and I got the Westcoast Wave massage) though we were able to be placed in the couples room. Check-in was very pleasant and we were able to sip ginger tea in the...More

Thank dcill0
Mariska H, Spa Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this reviewResponded 11 July 2017

Dear Dcill0, Thank you very much for the time and effort to share this amazing review about CHI, the Spa of the Shangri-La Hotel, Vancouver. Personalized hospitality is our number one priority, and I am glad to hear that you experienced the best our team...More

Reviewed 24 May 2017

We had a couples massage to celebrate a birthday and I was so impressed with the level of service we received. Our first point of contact was with Jenelle, and she was very welcoming and professional. Our therapists were Alexandra and Aiko who were also...More

Thank nisey91
Mariska H, Spa Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this reviewResponded 11 July 2017

Dear Dehernan91, What an amazing review, thank you so much for taking the time to share your positive feedback about your experience at CHI, the Spa and our staff. I’m very pleased to hear that you received flawless service during your treatment at CHI, and...More

Reviewed 7 March 2017

I was given the above noted spa treatment as a gift and today I had the best massage and facial I have EVER had in my life! My consultant, Georgia, was well trained and very intuitive about problem areas. The spa is a zen like...More

1  Thank Spinowner
Mariska H, Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this reviewResponded 10 March 2017

Dear Spinowner, We are very humbled by your kind words about CHI, The Spa and our staff. Thank you for taking time in sharing this experience with us. I am very glad to know that you had a memorable and relaxing time with us. Personalized...More

Reviewed 26 January 2017

I have been to many spas in Vancouver, and by far this is the best one. I have been to Willow stream, Absolute, and Vida. Chi is just over the top. The staff and therapists are excellent. You feel like you are on vacation when...More

2  Thank Babysparrow
Mariska H, Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this reviewResponded 26 January 2017

Dear Babysparrow, Thank you for sharing your recent experience with us. I am glad to know that our staff and therapists were excellent and that you felt like you were on a vacation when you came to our spa. We look forward welcoming you back...More

Reviewed 19 December 2016

The unique thing about this spa is you get your own private suite with a steam shower, dressing area, bathroom and lounge area. As far as I know, no other spa in Vancouver offers this. The design and decor is luxurious and relaxing. Amanda (RMT)...More

1  Thank Back2TheIsland_8
Mariska H, Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this reviewResponded 19 December 2016

Dear Back2TheIsland_8, Thank you for your feedback. I am glad that you had a relaxing massage with Amanda, I will pass on this comment to her as I am sure that she will be very humbled by your kind words. We hope to see you...More

Reviewed 12 December 2016

Chi is a first rate spa, with great treatments, atmosphere and is perfect for a lovely, relaxed afternoon. The only drawback is the tiny pool in the hotel. If it were better for lounging by, this would be a place I'd spend even more time...More

1  Thank thesnarkwasaboojum
Mariska H, Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this reviewResponded 14 December 2016

Dear thesnarkwasaboojum, Thank you for sharing your recent experience at CHI, The Spa. I am glad that you had a relaxing afternoon with your great treatment. I apologize if we fell short on your expectations with the pool. We hope to see you again. Kind...More

Reviewed 30 November 2016

If you're looking for the best spa experience in Vancouver, then go visit Chi Spa. They have the best service. Jen was so friendly and was super helpful. She showed us where everything was and gave us great service. Amanda was my masseuse and she...More

1  Thank donaldfung728
Mariska H, Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this reviewResponded 2 December 2016

Dear donaldfung728, Thank you for your feedback. I am very pleased to know that you had the best spa experience ever had with us. It was delightful to assist you during your treatment with us. I will pass on your kind words to the team...More

Nearby
Downtown
Vancouver's business district, the Downtown area is
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restaurants, chain cafes, and upmarket shopping
options. However, located right on the waterfront of
Vancouver's energetic Harbour, Downtown is a also
...More
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